Germain Ford of Columbus
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Customer Reviews of Germain Ford of Columbus
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Brynden was great!
by Connor on 07/09/2025
I had a great experience and my salesman Brynden was amazing! Best experience I’ve had at a car dealership! They kept me moving to respect my time as well! Got a beautiful maverick from them!
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The following reviews are more than two years old. They are not included in the overall rating.
871 reviews
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Great Service
by Marilyn on 02/01/2023Got oil changed and 15,000 mile check up. Service was quick and waiting room was warm and brought a book to read while work was being done!Best service and with a smile!
by MM on 01/19/2023I was concerned knowing the issue many dealers have had with getting parts and having enough technicians to do the work that a repair that was needed when my engine light came on was going to be delayed and I would have to rent a car, which… is another expense and hassle I didn't want to encounter, that I would be waiting quite sometime for the repair to be completed. When I walked in I was greeted by Craig who assured me that my repairs would be completed and the part would be ordered as soon as the diagnostic was performed. He not only provided the necessary assurance, but also delivered the vehicle sooner than I expected which made the small inconvenience of being without my car minimally disruptive and I was preparing for it to be a big deal. Thank you Craig and Germain Ford for exceeding my expectations!Great Service
by BRW on 01/18/2023They worked me in for an oil change and finished ahead of schedule. They also followed all my instructions.Door latch
by Bill on 01/17/2023The service manager terry, is a stand up guy who cares what I had to say and went out of his way to help me out. Thank you!Good thing the vehicle is reliable!!
by RTS on 01/15/2023Cost of service is ridiculous everywhere but the quality of work is good and I guess that’s all you can hope for.Outstanding Service
by Norman Sloan on 01/14/2023This dealership truly cares about their customers! I have always been given top notch service and the personnel are very helpful! Our Service Representative (Zack) is the best!Outstanding
by Anonymous on 01/14/2023The Service Specialist, Craig was outstanding to work with. Professional, courteous and friendly.Prompt Service
by Aretha G on 01/12/2023And I had a very warm welcome upon my service appointment. My vehicle was returned to me quicker than I expected. This dealership never disappoints.Good repair service
by DK on 01/09/2023very quick and good repair service.QuickLane was great!
by Tom Bork on 01/08/2023Used the Germain Ford QuickLane for an oil change on my F150. Great service and it was finished in no time.Keeping an aging vehicle running.
by Customer MG on 01/07/2023Had a scheduled appointment for check engine warnings. Got a text with review of all the service items that were to be addressed. Was able to look each one over and select those that I wished to have completed. Pretty easy. All… service was completed in a timely fashion. Was given courtesy rides both from the dealership home when dropping the car off and from home to the dealership to pick up car after service was completed.First class service
by John D on 01/05/2023My service liaison Alex was very professional, kept me apprised off all developments throughout the experience and the tire was delivered and installed ahead of schedule. This was first class experience all around.Above and Beyond
by Stacy J on 01/03/2023I was so thankful to find Germain Ford! This is the 3rd Ford dealership we have tried for service and it will be our home from now on! Both times we have had great communication and they actually helped us with some of the warranty issues… that were unresolved and poorly documented from another dealership!Oil change
by Nancy Campbell on 01/02/2023Friendly and knowledgeableBest Ford Dealer in Central Ohio
by Dave E on 12/28/2022I'm very happy with this dealership. From Sales to Service to Parts, they treat everyone like family. The way the service team treats each other is a very good indicator of how they treat their customers. Germain has built a culture of… common respect for coworkers and customers alike. I'll definitely be back to buy another Ford and get it serviced at this dealership.Great experience in service!
by Tyler A on 12/15/2022Service team did a great job taking care of my issues and any recalls that needed addressed while I was in.Outstanding service!
by Mike on 12/10/2022I only have my car serviced at Germain Ford. I have never been disappointed with the service department.Efficient Visit
by Jesse Longoria on 12/08/2022Easily scheduling and quick service.On Point Service
by SJ on 12/08/2022This is our 3rd Ford service dealership and we have found our home! They are on time and great communication! We will be staying here for good!
About our dealership
Hi Connor - Thank you for choosing Germain Ford of Columbus and for sharing your experience with Brynden. We wish you many safe and happy miles in your new Ford Maverick!
by Germain Ford of Columbus on 07/09/2025