Germain Kia of Columbus
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Customer Reviews of Germain Kia of Columbus
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139 service reviews
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Great service from Braden!
by Jason on 04/29/2025The representative that helped me, Braden, took good care of me and kept me informed every step of the way.Good service
by Rohan William on 08/11/2024Very promptly fast and good service everyone is super niceExcellent service
by Eron Ranft on 06/16/2024JB and Orland were really great! They got me in and out quickly!Oil change and tire rotation
by Grace on 04/21/2024Customer service technician was friendly and helpful, waiting room was clean and the popcorn was delicious...would definitely send friends and family to this location. The gentleman that helped me was great...thank you for taking good care… of me.30,000 mile service
by CK on 04/18/2024Overall I was very pleased, they told me it would take 2.5 to 3 hours to complete my service. it took 1.5 hours. Very helpful and kept us informed. I would have given a 5 star, but a little pricey even though I knew the price before… hand.Excellent Service
by Jeremy Brock on 04/17/2024They took care of me right away, as soon as I pulled the car in I was greeted. Justin was very knowledgeable and friendly. He quoted about an hour and a half. However they got me in and out in just under one hour. Timely and speedy service… along with excellent customer care.Ignition Upgrade
by Dave S on 04/13/2024Brought my Sorento in for a Kia recommended anti theft ignition upgrade. The work was performed in less than the time estimated by my service advisor which I appreciated.Very Friendly Service
by Jessica M on 04/07/2024This was my first time visiting the dealership, as my vehicle is new to me and the first time owning a Kia. My service technician was so kind and fun and relatable. He had great energy to be around and he was the first service technician at… any auto service place who told me my air filters were clean for a change. I appreciate that he wasn’t trying to sell me a bill of goods. There was a great little play area for my daughter and the popcorn and mini-waters made her perfectly happy (and coffee for mom). The service took less time than expected and I asked some follow-up questions and was given satisfactory and specific answers rather than vague ones. If I had to be picky, I was accustomed to the service techs walking up to the vehicle when you pull into the service bay (at the different brand’s dealership that I attended with my last vehicle). However, really not a big deal, but could be a nice touch. My daughter is actually excited to return to the play room and I hope I get the same tech again. He’s my type of authentic person. Good vibes all around!kia forte service gone right
by Lakshmi on 03/25/2024Fast, Professional and Efficient.Great
by B on 03/24/2024Great m, fast service, clean facility, duper helpful employeesAwesome
by j1104 on 03/23/2024The service department is so helpful and courteous, they explain everything I wouldn't go anywhere else to service my vehicle.First check up for my new baby!
by Jodie and Brian P on 03/21/2024I left my wonderful 2024 Niro in Nate's hands to make sure that she received all of her vital checks and changes since I have somehow already put 8000 mile on her since September. Nat was fantastic. He provided a time line for when it would… be done and was shot on! He is very kind, always professional, and I enjoy working with him.Better than most service departments
by David C on 03/19/2024We've been to service only once so far but they definitely went above and beyond what was required. In and out in an hour and car was better and certainly cleaner than when I arrivedGreat customer service.
by GeorgeM on 03/18/2024I went in for an Oil change on last Saturday. I apologize for forgetting his name (please look it up.) but he went out of his way to take care of me.He was quick and courteous.I'd like to give him 5 stars out of 5. I wasn't expecting him to… vacuum my car but he did and I really appreciate that. Thanks again!Good Business
by Cara on 03/16/2024Had an issue with a used car that wasn't covered under the warranty I purchased, the dealership provided service and discount since I attempted to protect my car for problems. Highly recommend they are very fair and the car runs like new.friendly atmosphere
by Ron Sizemore on 03/11/2024people are friendly and knowledgeable an easy wait for service to be completed.great service
by Joann on 03/09/2024I am in and out in a reasonable about of time.One of the best service teams
by MichaelC on 03/09/2024The service team here has been great scheduling is quick and easy, the staff is always courteous and the work has been great everytime on both vehicles.Satisfied customer
by Diana Bruce on 03/08/2024I got the appointment on the day and time I wanted. The service was done in a timely matter. The waiting area was clean,water and coffee available ,associates were friendly.Fantastic Customer Service
by Brittany on 03/04/2024When services are done, expect great customer service. We barely had to wait and my kids loved the popcorn and kids room.
Kia Sportage
Kia Sorento
Kia Sportage Hybrid
Kia Telluride
About our dealership
Jason, we're delighted to hear that Braden provided you with excellent service at Germain Kia of Columbus. Thanks for sharing your experience!
by Germain Kia of Columbus on 04/30/2025