Spitzer Kia Cleveland
Customer Reviews of Spitzer Kia Cleveland
Review type:
New car / Izzy
KIA for life!!!
by Annie on 11/08/2021Arleen and Aziz are wonderful! I never felt like Arleen was trying to sell me something more than what I wanted. She is a real person who makes her customers feel great! This was the first time I bought a car and felt like the entire team… at Spitzer really cared about my happiness. I know it sounds corny, but they are truly like no other dealership!! They are a family and they make you feel like you are part of it! I really loved my experience this weekend and I will recommend this team to everyone I know!!! I feel like a million dollars in my new Sorrento! Thank you Arleen, Jeremy and Aziz!!Eddie Greathouse was great
by Scott on 11/06/2021Just a typical service recall appointment but Eddie Greathouse was awesome. Very professional and helpful. Went over everything in detail.Scott, Thank you so much for your 5-star review! It is our pleasure to serve you, and we are pleased that Eddie could get you and your automotive needs taken care of. We wish you the safest of travels. Please do not hesitate to give us a call if you ever have any further questions or concerns!
Worth my drive from VA to the dealer in OH
by Connie from Virginia on 10/19/2021The service team feels like family and friends. The work is always well done. When we discuss upcoming maintenance for things like when to get new tires, or brakes, they don’t try to push a purchase but we can discuss my locale, plans And… driving habits.Connie, Thank you for leaving us this amazing review! Your kind words and satisfaction mean so much to us, and we are pleased that we could continually provide you with the quality service that you so much deserve. We thank you for confiding in our dealership with your automotive needs, and we hope to serve you for years to come!
Buying my car from Spitzer Kia was easy
by Brian on 10/18/2021Mike Mansour was great. Completely painless experienceBrian, We are so appreciative of the opportunity to work with you, and we are pleased that Mike could provide you with a seamless experience! We wish you the warmest congratulations on your new vehicle. Please drive safely, and do not hesitate to give us a call if there is ever anything more that our team may help you with!
ML Spitzer Kia Experience
by ML Spitzer Kia Experience on 10/17/2021Dealership did a nice job moving through the process quickly.Thank you so much for your positive review! It is always our goal to ensure that our guests' experiences are smooth and efficient, and we are pleased that your recent visit with us met your satisfaction. It is our pleasure to serve you in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that our team may help you with!
Found!! My Diamond in the rough.
by Vincent Loseto on 09/28/2021I stopped at other dealerships to look for my KIA K5 but after wasting my precious time & hearing ridiculous stories of scarcity of vehicles & asked to pay "scarcity fee" of $5,000.00 , I fortunately found my way to Spitzer KIA Cleveland. I… had to pleasure to meet and do business with a pleasant and honest young salesperson by the name of Mike Rosado. Initially, we butted heads to close the deal, but in the end, Mike presented my offer to his manager and I was able to get a deal with a discount from the sticker price. Spitzer was the only dealership to consider giving my a discount when no other dealership did. Thanks to Mike's persistence in calling me back to return to the dealership I returned and got my deal. Mike gets my vote for his interest in his customers and desire to care for them. Thanks Mike Rosado, glad we met.Vincent, Thank you so much for your positive review! We are honored that your vehicle search led you to us and that Mike made your experience with us an all-around success! It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle- on behalf of the entire team! Safe travels!
Solid dealersjip
by Cd1515 on 09/23/2021Great job by the sales associate Michael Rosado, explained everything about the process as we were doing it, allowed me a couple test drives without pressure, found me the car I wanted at a fair price and then delivered it to my… house. Giving four stars only because this is one of those dealerships were they will quote you a price on the car but then won’t allow you to take that offer as you leave. I asked if I could keep the sheet of paper and they said no.Will never go to another dealership
by Amy M on 09/23/2021My experience at Spitzer Kia has been nothing but phenomenal. Our salesman, Leonel Torres, made this the best car buying experience of my life. Mel Curran made certain that I got the most for my trade in. The experience was so great that… my Partner also bought a car at Spitzer the same day!Amy, Thank you for taking the time to leave us this amazing review! We are honored to have had the opportunity to work with you, and we are so glad that Leonel and Mel provided you and your partner with the 5-star experience that you so much deserve! We wish you both the warmest congratulations on your new vehicle's- on behalf of the entire team! Please drive safely, and do not hesitate to let us know if we may ever be of further service to you in the future.
Quick and efficient
by Cat on 09/20/2021I had Mike M help me originally for a test drive, and when I came back 2 weeks later after thinking hard about committing to a trade in, Matt was the one who helped me and he was equally nice and knowledgeable. The con, I didn’t get the… trade in value I was expecting, And my pre-owned new car I had to pay full sticker price for and I’m certain it should have came with 2 keys. I also have doubts I got the best finance deal.. how many banks they try first before encouraging you to finance through Kia as a bank.. But over all I am really happy with my vehicle.Pleasure of service at Spitzer Kia
by Clarence Maruna on 09/15/2021Right from the driving into the service center, a person can see that Spitzer Kia is a cut above normal. Being greeted by service writer Jackie Bernald in itself was a pleasure. A write up person with a very bubbly personality, wanting to… serve and get to the bottom of any problem you have with your vehicle. Keeping you informed at all times while your vehicle is repaired, going that extra step above. What a pleasant surprise in today’s fast paced world. Truly a place to visit and definitely a write up person to ask for.Clarence, Thank you so much for your excellent review! Offering top-quality dealer experiences is always our goal, and we are overjoyed that Jackie's efforts met your satisfaction. Your safety and satisfaction are of the utmost importance to us. Please drive safely, and do not hesitate to let us know if there is ever anything more that she or the team may help you with!
Be happy buy here.
by R Hurtt on 09/10/2021This was the 2nd car purchased from this dealership, and the same sales rep (George Woods). Our experience on both occasions was great, direct and to the point. George quickly understood our desires and made educated recommendations that… got us in the car we wanted. We also found the finance team worked quickly and did not have us waiting for hours to complete the necessary paperwork. Overall on both occasions we were able to purchase and drive away in new cars in approximately 2-3 hrs from the time we walked the door. Once again, Great experience here at Spitzer, and awesome rep George Woods.Thank you for taking the time to share this wonderful review! We are honored to have your repeat business, and we are thrilled that George could make your recent visit an all-around success! We couldn't be more pleased to hear of your kind words and satisfaction, and we congratulate you on your new vehicle- on behalf of George and the entire team!
Great experience
by Patm57 on 08/17/2021Arleen my salesperson did a great job. Thorough, professional, and got me exactly what I wanted.Congratulations on your new vehicle! We are happy to hear that Arleen took great care of you and got you into exactly the vehicle you had in mind. Your satisfaction is of the utmost importance to us, and we can't wait for you to enjoy your new ride!
Great Experience
by Sherri on 08/14/2021Great experience at this dealership. No pressure sales. I was in and out with a new car in no time. Paul Mlady was my representative. He was friendly accommodating and extremely helpful.Sherri, Congratulations on your new vehicle! We are overjoyed that Paul could be of assistance to you and make your overall experience both smooth and successful. We thank you for taking the time to leave us this 5-star review. Please drive safely, and do not hesitate to give us a call if there is ever anything more that he or the team may help you with!
Felt Like Family!
by Esmith on 07/27/2021I had a great experience at Spritzer Kia of Cleveland. They opened the door for us before we even got to the door, were very friendly, offered something to drink, and answered any questions we had. We personally dealt with Michael Rosado,… and he was very helpful. Spritzer Kia was very different than other car places I've been to, it felt like we were family friends needing to buy a car. Highly recommend!Esmith, thank you for taking the time to post this review. We are glad to hear that Michael made you feel like family. Our team works very hard to ensure that each guest feels comfortable and satisfied with their visit. We look forward to working with you again in the future.
Friendly
by Sarah Barrett on 07/25/2021The people there are so friendly and nice and makes you feel like you are important to them and not just to buy another car from them. I got a car by Michael Rosado today and he was amazingSarah, we are thrilled to hear of your satisfaction with Michael here at Spitzer Kia Cleveland. It is customers like you that make our job such a joy to do day in and day out. We look forward to serving you again in the future.
Trent is awsome
by John on 07/22/2021Buying a vehicle or lease. Trent had Customer service he was impeccable and me and all of the family can ride in one vehicle nowJohn, thank you for sharing your great experience with us! We're glad to hear that Trent was able to help you find the perfect vehicle to fit your family’s lifestyle. We look forward to the opportunity to help you with your future automotive needs.
Trent is the smartest salesman
by Tom on 07/18/2021very courteous staff especially trent and he's very knowledgeable and I can't wait to come buy my next car from trentTom, thank you for your time and feedback. We are delighted to hear that your experience with Trent was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.
Trent is the best looking at kia
by Nancy on 07/13/2021I worked with Trent today, & he was Very helpful & informative. I was coming in to talk about a newer car than the Soul I had, & ended up with a Brand New Soul. Very pleased with the outcome! Spitzer Kia is THE BEST! Blessings to you… Trent & Jeremy!!Nancy, We are honored to have had the opportunity to work with you, and we are delighted that Trent and Jeremy provided you with 5-star service and got you into your new vehicle! We wish you the warmest congratulations on your new Kia Soul- on behalf of the entire team! Please drive safely, and do not hesitate to let us know if there is ever anything more that we may assist you with.
Trent is awesome
by Andrea on 07/06/2021Trent was VERY helpful and kind. He got my mother driving the same day... no hassles, very clear, and to the point!!! Awesome guy!!!Andrea, we appreciate you taking the time to write this great review. Painless and efficient visits are what we aim for, so it is pleasing to hear that Trent took such great care of you. Enjoy your new vehicle and we look forward to seeing you in the future.
Service
by Lacy Dorsey on 07/04/2021Fast and good serviceLacy, Thank you so much for leaving us this 5-star review! Offering quality and efficient service is so important to us, and we will certainly provide you with nothing less in the future! We appreciate you confiding in our dealership with your automotive needs, and we wish you the safest of travels until we meet again!
Thank you Rachel
by Rafael Sanchez on 06/29/2021Great service , great customer service and very friendly staff!!!!Rafael, thank you for the wonderful feedback! Your satisfaction is our goal, and we are happy to hear you experienced exceptional service from our associates! Please contact us when your new vehicle is ready for its first service. We would be happy to help!
If you’re looking for the perfect dealership in Cleveland to shop for your next car, there’s no better place to be than Spitzer Kia Cleveland. We are home to a collection of new and used Kia vehicles refined with an upgraded powertrain and the latest technology features to offer quality rides. From sporty SUVs to sleek sedans, we will make sure you find what you’re looking for in our inventory. Our dedicated sales team will discuss your needs and budget, to help you select the perfect match for you.
One thing we have successfully established at our dealership is our customer-first approach. We are focused on satisfying our client’s needs to build lifelong relationships with them. This is why we built a modern service department where we provide top-tier Kia maintenance and repair services, from an oil change service to brake repairs, at cost-effective rates.
There you will also find factory-certified technicians with vast experience in handling all kinds of vehicle projects.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
Annie, Thank you so much for your wonderful review! We are happy to hear that Arleen, Jeremy, and Aziz took great care of you and provided you with the quality and pressure-free service that you so much deserve. Your satisfaction is of the utmost importance to us, and we couldn't be more excited for you to enjoy your new ride. We wish you the warmest congratulations on your new Kia Sorento- on behalf of the entire team!
by Spitzer Kia Cleveland on 11/09/2021