Performance Lexus
Customer Reviews of Performance Lexus
Performance Lexus Made Purchasing a Car Fun
byon 10/29/2023
Everyone I encountered at Performance Lexus at the Kings Auto Mall was genuinely friendly and helpful. I could tell they love the Lexus brand. They helped me to compare and contrast different models and align them to my preferences, without any pressure to purchase. So, I purchased. .I didn't feel as though I was in a dealership. I know that sounds strange.
Tim is the best!
byon 02/24/2022
I went in recently for a mileage factory service and worked with Tim. He is such a pleasant and honest guy. I knew the advice he was giving me was genuine and in my best interest. Definitely work with Tim!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The Pursuit of Perfection is STRONG HERE!
byon 02/11/2022
Rick is a trusted acquaintance, so when my husband nagged me about getting a car, I already knew what I wanted and where to go... Performance Lecus! He took care of us like we were family- and it's so rare nowadays, I had to kvell to everyone I know. For your next car purchase, RUN- not walk to Performance Lexus and ask for Rick. If financing is what you need, Jeff Butler is the man with the plan!!! I am truly Experiencing Amazing in the Pursiut of Perfection!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Experience, As Usual
byon 11/19/2021
Very customer/guest focused. Have purchased a number of Lexus from Performance since early 90's and without exception they are professional, knowledgeable, focused on customer needs and quality of service and customer satisfaction. No reason to go elsewhere...Great people, Great automobiles...
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New Again
byon 09/15/2021
Customer-oriented General Manager JR, Service Manager Tom, Service Advisor Phyllis, assigned mechanic and technology expert Carson! Had a 5105 mile service with oil, filter, tire rotation, 21 point inspection, video showing vehicle on rack with mechanic showing vehicle’s undercarriage and describing work performed, pairing of phone with vehicle Bluetooth and wash. Vehicle looks and runs like the day I bought it new. Price of service was very competitive especially with benefit of a coupon. Waited approximately one and one half hours while service was accomplished. Great customer lounge! Highly recommend this dealership for purchase and service of a vehicle. Always a very satisfying experience to deal with Performance Lexus of Cincinnati!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My 1st service
byon 04/29/2021
I just had my first service experience at Performance Lexus. To say they exceeded my expectations would be an understatement. I highly recommend them.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
CHeating in a auto loan finance
byon 08/27/2018
If there is a less than one star I would give -* This dealership the finance manager name JEFF BUTLER who processed our auto loan has added application fee without our permission. What kind of [non-permissible content removed] they are hiring. We are very disappointed when I learn that he added application fees We wanted to pay check for all the tax, title and other fees and he added to my auto loan with my permission. Please think before you go to this dealership. Their financial manager JEFF BUTLER is a [non-permissible content removed].
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Service center non responsive and insensitive
byon 01/05/2015
My car battery died (it was a new car). It was a night mare getting through to the service personnel; 4 times the phone just kept ringing, no reply. Finally some Lindsay answered. When I told her my problem, she immediately said they dont have roadside assistance and that I should get that on my own. There was no compassion or concern for my situation. I tried one more time afterwards, went to the service manager's voicemail. Extremely insensitive and non responsive. Is this the famous Lexus experience???
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Unprofessional
byon 08/04/2013
I got a letter from this dealership appraising my 09 Acura TL at $22300, so I thought I will go check the ES300h. Their sales manager (who sent me the letter) kept going around on how my Acura is not worth that much ( I checked KBB and trade in for an excellent condition TL is $22000) and that there are several cars on the market for that price. I figured out at the end that this was merely a sales tech to get me in the dealership. Very unprofessional. My experience with this dealership was completely different about years ago when I bought my Lexus RX was very professional back then. Please do not waste people's time in the future by using cheap sales techniques.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
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