Customer Reviews of Jake Sweeney Mazda
Review type:
Write a review: Service
Have feedback for this dealer?Write a service review
7 service reviews
Sort by:
Clean detailed work body repair
by Dgm on 02/26/2025updated 03/05/2025On time work repairsService
by SS on 02/14/2025Warmly conversation make me friendlySatisfied
by Bob on 01/28/2025updated 02/04/2025Overall good experience. Sales person was extremely helpful, polite and knowledgeable. Priced as expected. Finance manager straight forward and respectful. Good teamGood service... Repair tbd
by DP on 01/28/2025Service was quick and accommodating. Remains to be seen if issue was fixed. Mazda took 2 years to take care of a dangerous back up camera recall. Mazda Connect/camera connections were just taped up verses replaced. I seriously doubt that… will fix it long term based on web comments. If this repair was all that was needed... No parts . Why did it take two years to fix it ?Good deal
by Ken Scheffer on 12/27/2024All courteous and efficientMy car Grace
by Mystery on 12/06/2024updated 12/13/2024The guys here are friendly and courteous. You pay an extra 3% for using a credit card. You are also charged in advance for items that are not in stock. However, the service performs on my car is appropriate.
The following reviews are more than two years old. They are not included in the overall rating.
18 service reviews
Service review
by Wericha on 05/22/2019Very professional, prompt service.Consistently good service
by JohnT on 05/10/2019I trust Mazda service department with my car and know that they will do a thorough job of inspecting and completing the work that I need done. They are friendly and their advice is solid.Service Repair
by Shirley on 04/25/2019updated 05/01/2019I have had both a Mazda 626 and my current Mazda 6 serviced at Jake Sweeney Mazda for over a combined 20 years or so. I have always had a good experience getting my car serviced there. The service reps have been there to help with any… questions and concerns that I may have had throughout the years. During my recent visit, Adam Blakley, exemplified exceptional customer service skills.Always Great Service
by CinciJim on 04/26/2019I was able to get a same-day appointment for scheduled maintenance, and Jake Sweeney offered a coupon for same, on their website. Waiting area is clean and comfortable, with free coffee, bottled water, TV, WiFi, and a device charging… station. Service was completed promptly, while waiting.Professional Service Every Time
by Intocycling on 04/25/2019I can't say enough about the excellent service that Adam and Ben give to customers. I have visited another dealer's service department in the past and I was not treated like a valued customer. At Jake Sweeney both Adam and Ben treat you… like that valued customer. Car was ready on time as expected.Always trustworthy, always reliable.
by Blednik on 04/17/2019Ben Conover always takes care of me. Always makes great suggestions as how to prioritize my services and makes great suggestions for things I may be interested in. Very professional and courteous. The professionalism of him and his team is… why I continue to have my Mazda serviced at Jake Sweeney.The Service Was Wonderful!
by LisaM on 03/29/2019My service was started right at my appointment time. I loved the text message and email communication with pictures. My loaner car was perfect and I didn't have to miss work. Everything was efficient and all of the technicians were… wonderful. Thank you!Tires, Oil Change, Inspection, Brake Fluid Service
by Tyler1 on 03/14/2019updated 03/21/2019Not pushy at all with the services that they recommend. The service reps were there to help with any questions and concerns that I needed. All in all, I have always had a great experience getting my car done there.Jake Sweeney Mazda is Supreme
by Anthony on 03/20/2019Thank you for the quality service and timely fashion in which your maintenance team operates. I appreciate the work done as well as the detailed service report received upon completion with my Mazda 6. I give your Mazda Team A+ and look… forward to many more visits and business dealings! Cheers -Walk in Service
by Bob on 02/08/2019Had a problem with the technology in the car and drove in to dealer without an appointment and was taken care of immediately with minimal waiting time.Very courteous and accommodating.Wow
by HappyinCincinnati on 01/30/2019Jake Sweeney also provides excellent service on my Mazda CX-5. They do great work, are friendly and patient with any questions. They have always been flexible and easy to schedule with. I'm very happy with the service department and would… highly recommend their work.Check Engine Light
by JP on 01/30/2019Once again Jake Sweeny proves to be the best. I had no appointment but showed up with a check engine light and car running poorly. Adam took care of me, got me checked in, a loaner car and got me back out on the road. Three hours later… a call to say they found and fixed the problem. A small wire had come loose, no charge to fix and an apology for the problem. Can't say enough good things!!Quality service
by Jewel on 01/21/2019The young men that work in Jake Sweeny the service department are professional. They take time and explain or adress any problems are concerns I may have.Quick and Easy
by RobH on 01/03/2019Took my CX-7 in for an oil change. Was told about 60 - 90 minutes. Went across the street to eat breakfast. When I returned in 60 minutes they advised me that the car was ready.
Videos
About our dealership
Our Cincinnati Mazda dealership is proud to serve those in the Hamilton, Fairfield, West Chester and Mason areas. We pride ourselves in bringing these customers excellent customer service and meeting all of their automotive needs at competitive prices.
Our dedication to our customers shows through our professional staff's commitment to keeping our customers satisfied and knowledgeable. We want to make sure that every person that comes in contact with our dealership is well informed on everything that they need. Our goal is for all of our potential customers to make automotive decisions that are intelligent and hassle-free.
What sets us apart
Lifetime Mechanical Protection — Free protection on your vehicle when you service it with Jake Sweeney
CityBeat 2020 Best of Cincinnati — Best New Dealer, Best Used Dealer, Best Auto Detailer
Gold Cup Dealer 2016
Gold Cup Dealer 2017
Gold Cup Dealer 2018
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (2)
- English
- Spanish