Customer Reviews of Jake Sweeney Mazda
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4 sales reviews
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Top notch customer service, communication & professionalism!
by The Marshalls on 05/11/2025!¡!This review is well over due!¡! We have been graced with The Sweeney family’s exceptional costumer service, attentiveness, kindness & integrity for the past 4+ years. We initially leased our Mazda & ultimately chose to keep at the end.… The whole staff is great but for us, Jason is the true 👏🏻MVP. No matter the circumstances around him; He is patient, 👌🏼delivers top notch customer service, tries to accommodate your needs & overall welcoming! ☺️Even Frank, the finance manager deserves a special shout out for his thoroughness, input & guidance throughout the transition process. I can’t speak on behind the scenes but up front & personal- This particular dealership works wonderfully together & treat their customers with the upmost respect which for us is an important factor. At first, we were uncertain if we were going to finance our leased car & it took us a long time but once the GM, Mr. Sabbagh reached out & put into account our needs, it made our decision that much easier & we couldn’t be any happier with our final decision. And for that, 😌We’re grateful! ✨Highly Recommend.We love dealing with Jake Seeeney Mazda
by Colonel Tom on 05/09/2025We have bought 3 Mazdas from this dealership. The sales staff is professional and courteous. There are no pressure tactics. They explain all options of leasing and buying and help the customer make the best decision. The service department… is first rate.2024 CX5
by SRB on 04/17/2025updated 04/23/2025My coworker recommended this dealership and specifically the salesperson, Emilio. I have not needed a new vehicle for many years and that past experience wasn’t the best. Didn’t know, what I didn’t know about current vehicles. Emilio was… gracious with his time, answered all my questions and made the process to get my new car and trade in my old car smooth and seamless. Very happy with my purchase and the experience at Jake Sweeney Mazda.Renewed Faith!
by Satisfied customer on 10/19/2024updated 10/28/2024Its dealership renewed my faith in car dealerships. They made the car buying experience enjoyable again. I left very pleased with my purchase and the service I had received. The dealership even reached out to thank me again for my… purchase and to ask if I had any further questions.
The following reviews are more than two years old. They are not included in the overall rating.
19 sales reviews
Best Car Buying Experience Ever
by MiracleFamily on 05/23/2019I have purchased between 15-20 cars in my lifetime and this last experience was the most pleasant one yet. They went above and beyond what most dealerships have in the past and even gave us a loaner car while our car was getting some small… dents repaired so we didn't have to drive back (2 hours away). This is the first time I felt that I was able to purchase a car at the true fair price I could find online.best experience
by richard on 05/08/2019Terrance was the best. He made me feel that he cared about my situation and that I was important. He helped me by showing me the Smart payment plan option to help me get my credit back on track.Great purchase experience at Jake Sweeney Mazda
by Yesfan on 04/27/2019Short story: My wife and I were very pleased with our purchase experience at Jake Sweeney Mazda. Long story: I had not planned to purchase a new car at the time, but was forced to, due to my previous car suffering a catastrophic breakdown.… I had researched new cars for some time, and had settled on the Mazda 6 as the most likely candidate for a mid-size sedan that would provide good performance/handling and reliability, besides having decent mileage and interior room. When my previous car failed, I looked online for offers on 2018 Mazda 6's, at the Grand Touring trim level (this is the lowest level that has the turbo 4-cylinder engine, which I very much wanted). I found that Jake Sweeney Mazda was advertising the lowest price for such a car in a three-state area. My wife and I visited Jake Sweeney Mazda in the evening, and worked with sales consultant Richie Ollier to look at the advertised car, and then take it for a test drive. The short test-drive convinced me that the Mazda 6 was likely the right car for me. Afterwards, we spoke at length with Richie and Tony Heitz, the sales manager. We got the sense that they were very passionate about the Mazda family of cars and their focus on driving performance, and they were not trying to force us to make a quick decision. We said we would think about buying the car over the next two days. Richie suggested that we take the car for an extended test drive. We came back two days later and we took Richie up on his offer for that extended test drive. I drove the car to work and back the next day, and my wife drove the car in our neighborhood area. We were convinced that this was the right car to buy. We brought the car back to Jake Sweeney Mazda on a Saturday morning and went through the purchase experience, which was almost painless. I had noticed that the online price for the car had dropped another $250.00 since I had first looked at it. I was concerned that the price of the car was "too good to be true", and that the dealer would not honor it. That was not the case, however, and we proceeded through the purchase process very smoothly. I did purchase an extended warranty on the powertrain, as I have had severe mechanical issues in the past with other vehicles, and I have never owned a Mazda before. I have now driven the car for more than 500 miles, and I do not regret buying the car. I can only praise the sales team at Jake Sweeney Mazda, for being very professional, courteous, and a real pleasure to work with. I would recommend them highly to anyone shopping for a Mazda vehicle.Great experience
by Dgylley1 on 04/03/2019Great buying experience, no pressure. Friendly. ProfessionalExcellent Experience From Knowledgeable Sales Person
by Ufolesh on 03/26/2019My wife and I went to the dealership with a particular car in mind. We test drove the car and within less than 2 hours we drove the car home. We received a good deal and had excellent service from our sales rep Keith. Jake Sweeney made… buying a car a great and easy experience for us.Excellent experience
by Dgylley1 on 03/22/2019One of the easiest buying experiences I have had. Brian made it happen with no pressure,just questions and answers. Wanted to know what I actually wanted in a vehicle. staff was courteous and friendly.Great experience
by thatdude on 03/20/2019I purchased a new CX-5 and the everything was great. Terry was very helpful throughout the process, and the entire staff was knowledgeable and polite. I was nervous about buying a new car, but it was easy and stress free.Easy to do business here
by AverageJoe on 02/20/2019I came to see a car, and hadn't made a decision about whether or not to buy. The sales rep, the GM and finance manager were all informed, polite, reasonable and professional. There weren't any of the high-pressure sale tactics encountered… elsewhere. I bought the car and the entire visit took just over 90 minutes. I'd definitely go back.Pleasant purchase
by Drifter on 02/20/2019Very nice experience! Keith was super easy to work with we were treated quite fairly!Quick and Easy
by RobH on 01/03/2019updated 01/11/2019Took my CX-7 in for an oil change. Was told about 60 - 90 minutes. Went across the street to eat breakfast. When I returned in 60 minutes they advised me that the car was ready.Great Experience
by RBL on 01/02/2019Terry was great to work with and so helpful. This is the fourth car we have bought at Jake Sweeney. Won't go anywhere else for future buys.Good Folks, Fair Price
by DocSparks on 12/26/2018Browsed the internet for a Mazda6. Jake Sweeney had the we one wanted. We enquired as to availability on the net and got response from a number of agencies. However, the lady a Jake Sweeney's was ready to quickly respond to every question,… no pressure but extremely helpful. Brandon took care of us for the test ride and sale. The vehicle was ready for us to drive when we arrived. Brandon KNEW his product front to back! Again courteous but no pressure. Had some discussion with the sales manager over price and got a square deal. Everyone we met went out of their way to be professional and helpful. Good experience. Only minor draw back was the paper processing time. But all-in-all, we would definitely send a friend to shop there.Mazda
by MAZDA on 12/10/2018My sales associate Kiaya and the sales manager Rob were awesome. They were attentive and listened to all my needs and wants. I love my new Mazda cx 5Highly recommend
by computergeek on 10/28/2018I have to say that I was highly satisfied with my experience at Jake Sweeney Mazda. I am also anticipating a long lasting relationship with the dealership and that they will treat me well. If you're looking to buy a new or used car, I… highly recommend stopping by and looking at what they offer.Just another sale
by tjgood2 on 03/16/2016While buying our new car was easy, it all went down hill after the papers were signed. There was very poor communication getting our car delivered, and once we finally got the car, it was damaged. Management was not apologetic, and only… agreed to fix the car with little compensation. Owning several new vehicles, this was by far our worse experience. We will never return to Jake Sweeney Mazda.Knowledgeable and Straight Forward
by Fanteeg on 12/30/2014After going to a competitor and basically being told our offer was too low and the deal they offered was the best they could do, we went to Jake Sweeney Mazda. We had a wonderful experience. Our salesman was knowledgable and… straightforward. He didn't give us any of the usual car salesman runaround and that was very much appreciated. Jake Sweeney was able to beat the competitor's price and we happily drove off in a new car the same day! Buying a car can be a frustrating experience, but at Jake Sweeney Mazda, it was anything but.Quick But Thorough
by kreid71 on 12/15/2014My experience at Jake Sweeney was practically in and out. The irony is, it wasn't a result of the salesperson hastiness. It was due to having a knowledgeable salesperson who not only knew about virtually all the different makes and models,… he knew his inventory. Even remembered the mileage of most of the cars in the lot, which was uncanny. What was perhaps most pleasing was his ability to help me make a comprehensive run-down of my tastes and needs versus my budget and accurately calculate a list of vehicles for me to evaluate that would best suit all three if possible. That led to me driving away with a 2***Mazda 6, with which I'm extremely happy and for which I'm twice as grateful!
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About our dealership
Our Cincinnati Mazda dealership is proud to serve those in the Hamilton, Fairfield, West Chester and Mason areas. We pride ourselves in bringing these customers excellent customer service and meeting all of their automotive needs at competitive prices.
Our dedication to our customers shows through our professional staff's commitment to keeping our customers satisfied and knowledgeable. We want to make sure that every person that comes in contact with our dealership is well informed on everything that they need. Our goal is for all of our potential customers to make automotive decisions that are intelligent and hassle-free.
What sets us apart
Lifetime Mechanical Protection — Free protection on your vehicle when you service it with Jake Sweeney
CityBeat 2020 Best of Cincinnati — Best New Dealer, Best Used Dealer, Best Auto Detailer
Gold Cup Dealer 2016
Gold Cup Dealer 2017
Gold Cup Dealer 2018
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (2)
- English
- Spanish