Customer Reviews of Coughlin Chillicothe
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Purchase process good - check engine light after 665 miles not so good
by Tom H on 01/07/2022The buying process was good at Coughlin Chillicothe. With 665 miles on my brand new 2021 Chevy Silverado RST with the 3.0 Duramax diesel, the check engine light comes on. I sent an email to my salesman and left a voicemail with the sales… manager at the dealership, a day later I get this emailed response: "Sorry, I was off yesterday. Looks like the exhaust sensor putting out a code. Should get it to a service station soon as possible." Thanks.Mr. and Mrs. William Frank
by Frankwrf on 08/11/2021Good experience. Sales associate was knowledgable and personable. Very attentive and helpful. Enjoying our new vehicle. Glad we formed a relationship with this dealership.Shoddy Dealership - go somewhere else
by Nicholas P on 08/09/2021Stay more than six feet away from this shoddy place. This dealership will love you until after you've bought one of their cars. I had bought a 2019 RAV4 at Coughlin. I was impressed by their responsiveness, frankly. It was the only RAV4… that had what I wanted, so I drove 6 1/2 hours out of state. Acquired financing, drove there, etc. Everything seemed fine with the vehicle, except the bumper was slightly out. I mean slightly. Even the salesperson had a hard time looking for it. I pointed it out and the salesperson who took the car as a trade said it was grandma owned and that "she hit a post, and there was no damage." No accidents, 1 owner, he insisted. When I pointed out he's obviously lying, he swore to me he was a "good Christian man" and would not. *Eyeroll*, like that means anything. Anyway, that should have been my red flag. My mistake. I drove all this way and the damage really did seem incredibly minor. I mean, any reasonable person working with a scrupulous dealership would have had any damage pointed out to them, but of course Coughlin gets to cover themselves with the fact that I bought a used car (not a 30 going on 40 thousand dollar used car that they insisted was not damaged). I ended up buying the car, registered it here. Come to find out, I took the car to a few body shops in my area, and there's a lot more underneath I found out. Not only was that side of the bumper refinished and repainted (I was shown the sand marks and differences in the paint), but the very expensive headlight housing and mount was cracked, along with whatever else lurks underneath the bumper. It's upwards of $1400 to fix at my preferred body shop. After getting through to the manager, Andy, I was told defiantly over the phone I bought a used car and it's my problem and not theirs. I mean, fine, but it's kinda slimy. Anyway, I emailed him over the documents from the body shop, and after 4 days of hearing nothing he told me that there is nothing they will do and that I bought the car AS-IS. Again, slimy business practices. Learn from my mistake. One, do not trust this place or any other dealer for that matter. Two, always, always, always get a pre-purchase inspection at a body shop if anything looks off or there is an accident on the CarFax or if there is even small damage like in my case, and also get a pre-purchase inspection mechanically. These are things that you think you wouldn't have to do with a 2 year old vehicle, but shady dealerships like Coughlin are rampant, so please learn from my mistake. I am attaching the Buyers' Order that Andy so kindly got over to me after he informed me they don't care about their customers 3 weeks after purchase, so the dealership cannot say they "do not have me in their records" like they seemingly do with so many negative reviews on here.Coughlin [non-permissible content removed]
by G Slade on 04/10/2021- I had to ask for total OTD price (all fees/charges of any kind) multiple times. - Lowball offer for trade-in allowance on car they admitted was worth more. - Lied about requirements of doc fee and refused to work with me on price after… claiming that they really wanted to get rid of the car i test drove. - Contacted by 2 different employees, one of which asked me if i wanted to test drive after I had already traveled 3 hours and done so previously. Huge waste of time from a dealership that only tells 90% of the truth -- and that's only once you ask them the same thing multiple times. - Pretended to be breaking even on a car they probably gave 4k for at most and when they own 12 dealership locations. - Claim to not have record under listed Google user name so they don't have to lie and dispute the details and customer claims from their review. Check how many times they've done this for bad reviews. - Tried to get me to agree to finance even when I said I would be buying outright when I first contacted the dealership. - Family/friends padding reviews and/or fake Google reviews. - Vehicle being sold had 157k miles, low tire tread, seat wear, unreliable remote start, worn interior/dash... These people are the same type of [non-permissible content removed] who work at every dealership, don't believe the hype.Best car buying experience to date!
by Mike Blose on 07/10/2020I would highly recommend this dealership. On a chance we drove down to Chillicothe from Columbus looking for a used suv. Our salesman Joe Coleman was fantastic!! He listened to what we were looking for and our budget. He treated us like… family and explained our options and allowed my wife and I to discuss them without any hassle or aggressive sales pitch. It was such a relief, seeing how we had spoken to sales people from other dealerships that were not so welcoming, understanding, and even interested in anything other than selling us a car. I would happily drive the hour back to Coughlin Chevrolet of Chillicothe if I were in the market for another car. The general manager Andy Gilbert does a great job there! I have previously purchased multiple cars from Andy when he was in sales and even requested him at a previous dealership prior to our trip to Coughlin. To somehow cross paths with him as we were finishing our deal was the icing on the cake. I couldn't give a higher recommendation for a dealership, general manager, and salesman. *****Thank you for taking the time to leave detailed reviews, Mike! We really appreciate it!
No pressure sale
by Bob Wiseman on 11/18/2019Great experience buying a car, no pressure. The sale manager went out of his way to make sure I got the SUV that day. Would recommend.Thank you for taking the time to leave a review, Bob! Please let us know if you have any questions about your new Enclave!
Easy purchase
by Coughlin Chillicothe on 10/01/2019We don’t have the best credit but Aaron Remy was not only able to get us financed but helped us find exactly what we wanted in a vehicle. It was an easy process and much appreciated!Thank you for taking the time to leave a review! We appreciate the kind words!
Awesome
by Todd on 09/30/2019Up front pricing and in out outThank you for taking the time to leave a review, Todd!
CindySmith
by CindySmith on 08/18/2019Excellent experience dealing with Cindy Smith at Coughlin's Circleville. Met her originally this month when we bought a new Chevy Silverado, and decided to purchase our lease Acadia as well. Wish all car deals were handled in her style!Avoid
by unhappycustomer on 06/16/2019Bad business - avoid. My letter to Coughlin's Chillicothe office: I recently purchase a 2011 Jeep Grand Cherokee from your Chillicothe office. Not less than a week later, the Jeep would not start. AAA came to my house and told me that… the battery was completely dead and unusable. AAA then towed it to a local dealership, who told me the same thing about the battery, noting that it appeared to be the original battery from 2011. I missed work because of this. Earlier today, the local dealership informed me that your office said that it will not reimburse for the replacement battery under the 30 day purchase warranty I received with the Jeep. Now, I understand that batteries are considered “normal wear and tear,” but based on what both the local dealership and AAA said about the battery (it was the original from 2011 and completely dead), it seems reasonable that your office knew or should have known that the battery was close to dead when it was sold to me, especially considering the Jeep's limited use over the past several years. The alternative seems unlikely. At the very least, I would think as a matter of due diligence and good business practice that your office would have confirmed the battery was in good working order before allowing me to drive off the lot, as opposed to merely recharging it as a temporary fix. As a matter of good business, your office's policies, and/or the 30 day warranty, I urge you to reconsider covering the cost of the replacement battery and installation (approximately $330). Please respond at your earliest convenience. Response from sales manager: I am sorry this happened unfortunately there is nothing we can do the battery is not covered under the 30 day warranty.Hi. Thank you for taking the time to let us know about your experience with Coughlin. Unfortunately, I was unable to look up your contact information since this review was like anonymously. Could you please send us an email to socialmedia@coughlincars.com with your name and phone number? Thank you.
A wonderful experience!
by Kris on 08/26/2018I never thought that buying a new to me vehicle could be an enjoyable experience but Couglin Chillicothe and especially Joey Davis did just that! He is amazing and such an asset to this dealership. He found my PERFECT vehicle, kept in… touch, and stayed late to make sure I was happy. Thank you, Joey for giving me my dream car!Shop-Click-Drive
by Cowboy_Larry on 09/01/2016From filling out the Shop-Click-Drive purchase request online to picking up my vehicle, it was a very fast, easy and professional experience for me. Thank you!Larry, thank you so much for your business and the 5-star review! We also love how simple the car buying process can be when our clients take advantage of Shop-Click-Drive and build their own deal.--Matt Dillon Coughlin Automotive Group
Highly recommended
by Buckeyebyrd on 06/13/2016I recently purchased my 2nd car from Coughlin Chillicothe. A+ customer service.Buckeyebyrd, Thank you so much for your continued loyalty with Coughlin Chillicothe!! We take pride in providing A+ customer service to all of our customers. Go Bucks!! -Jason Hensler Coughlin Automotive
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About our dealership
Coughlin Automotive of Chillicothe Sells New & Used Chevrolet, Buick and GMC Vehicles.
Amenities
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television
- Vending Machines
Hi Gabe. Thank you for taking the time to leave a review. We were able to give you our lowest price, which was the price you had offered with the state minimum requirement for document fees. Unfortunately, we weren't able to offer any higher on your trade based on the current condition of your trade. We wish you the best in finding a new vehicle.
by Coughlin Cars on 04/12/2021