Customer Reviews of Jay Honda
Review type:
Jay Honda- Disturbing Experience
by Cleve123 on 12/31/2020There was a dispute over damage found on a vehicle that we had put money down on. I felt as if the dealership was attempting to keep information from me about the damage. I told this to the GM. His response was "I am not your damn wife,… so you better speak to me with some respect." He also later told me to "Get the [non-permissible content removed] out of his store", while another salesman was refunding my down payment. This guy was completely unhinged given the situation. It did not need to turn into him screaming at me for suggesting he was being untruthful. This was also done in front of a room full of customers. My wife and I felt unsafe around him and waited outside while a salesman completed our refund. There are good people who work here, so I don't want the good ones to lose business, but maybe steer clear of this guy. Imagine a world where the GM of a business thinks he can "win" a disagreement by bringing up a customer's wife in a personal manner.Ignored, slow, can't do math
by Russ on 08/17/2019After the initial visit, two different sales persons ignored calls and messages for 3 days. I had to walk back in to get information. After I said; "I will take the car" (with financing pre-approved), it still took them more than 3 hours… to do the paperwork They incorrectly calculated the sales price - twice. I had to point out the errors.♡ Hondas
by Jan_S on 04/12/2019My son will be a college graduate very soon.. and was in the market for a new car. He had shopped at several dealerships.. and decided to check out Jay Honda. He met Zach, checked out the new Honda Civics.. and drove home in his new… car later that afternoon! Zach was professional, easy to talk to and knowledgeable.. he made the car buying experience easy and efficient. The cost and quality of the Honda Civic from Jay Honda was far better than what was being offered elsewhere, and as a mom, I love the safety features in the Honda Civic. I also appreciated how well my soon to be college graduate was treated by Zach and the rest of the staff at Jay Honda. Highly recommend!!Used Car Pricing
by AnneC on 03/04/2019Talked to the sales person a couple times on the phone. Told him what I wanted. Drove 4 miles. Walked in the show room and was pretty much ignored until I asked someone who " xx" was. They pointed me to a person who was just sitting at his… desk. I walked over and arranged for a test drive. To say he low balled my trade in is an understatement. After he told us about his auto history I told him I just wanted to get down to "the bottom line". It was then that he told me the used car pricing is fixed and there is no dealing. Had to told us - or the web site indicated used car pricing was firm I never would of even made the call. Hours, miles and frustration later, we walked out of the dealership. I thought it was all very unprofessional.Anne, this is disheartening to read. First, I want to apologize that you had to be the first one to ask for help instead of us approaching you. This shows me we need to work on this so it doesn't happen. It can be intimidating to walk into a place you've never been and we want everyone to feel at home and comfortable, as you are very important to us. I understand you did not get the numbers you were looking for. We do things differently here and price our cars aggressively to the market so you know what the price is and don't have to go back and forth. We strive to be upfront. I hope you got what you were looking for. In the time that has passed I hope we have at least made amends for our lack of attentiveness to you.
New CRV Purchase
by LL on 10/31/2018updated 11/07/2018We just purchased a new 2018 CRV from JAY Honda and are extremely pleased with all aspects of this experience, especially the outcome! Our salesperson, Patrick Mace, was extremely helpful with educating us on all the updates on the new… safety and electronic equipment, knowledgeable about comparisons , very patient and even assisted with hands on training with the new electric system once we purchased! I was updating an 11 year old CRV, thus, had many questions regarding updates. We never felt pressured and appreciated the helpful/educational approach! We could not ask for a more better salesperson! We will definitely recommend Patrick and Jay Honda! And of course the new and improved CRV! PS: I can also put in a positive recommendation for the Service Department. Since, being an owner of an 11 year old CRV, I have had positive contacts with in the past. LLThank you, LL. I'm so glad to know you had an amazing experience! Pat is extremely knowledgeable and we strive to be transparent. It's about making connections and we have made one with your over the years. I'll be sure to let Pat and the service department know and thank you for sharing and taking the time to write this review.
Steering problem with demo model
by ohadi on 07/16/2014Shopping for a new car at Jay Honda week of 7/12, salesman offered a Honda EX-L (4 cycl w/auto trans, as demo model to test drive. On street car drove ok, but on Interstate, car lurched to right on braking at 60 mph and also drifted to left… when steering was pointed straight ahead. On return we explained to salesman we would not further consider the Honda due to defects in demo model. Salesman responded by offering product literature, but did not address our concern. Seems to be something missing in approach to customers actively looking for a car (1) make sure demo models don't have defects, (2) if it happens, get another car and try again, don't just brush off customer's concerns.Thank You Tony!
by AvaF on 03/01/2013updated 08/07/2025I Leased a Honda Odyssey from Jay Honda of Bedford. My salesman was very nice and helpful. He sat in my van and showed me how to work every button and knob. The whole dealership had friendly people in all departments. I will lease all my… future cars with Jay Honda.
Here at Jay Honda we take pride in our dealership. It begins with each employee to learn, grow and walk on the edge of discomfort. We come together every morning to build on our communication and get to know one another and each other's positions. We have a strong and solid culture you can see and feel when you walk in the doors. We are not your typical car dealership, we do things different. Transparency and clear communication is key so you know upfront all what you need to know and information you may have not known. We want you to experience the value that money JUST can't buy. Come and let us show you.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Hi Jan! Thank you for writing such a detailed review- that definitely shows we went above and beyond. I'm sure you're so proud of your son graduating and also being responsible to look around until he found a place he felt connected to. Smart man! Congratulations :)
by SkylarL on 05/02/2019