Germain Honda of Beavercreek
Customer Reviews of Germain Honda of Beavercreek
Review type:
Do not do business
by Pdp on 03/01/2022Do not buy from here, I bought a car from here when it was showing out and the roads where bad. Drove home and later on that night after the roads where cleared I heard a noise from the wheels. Luckily I purchased the extended warranty but… took it to them to investigate. They called the next day stating that it was the front right driveshaft and it wouldn’t be covered under warranty since it was under 30 days after I bought the car. After reviewing my contract and speaking with several different people they agreed to cover the cost. Next day they called and said it was fixed. I picked the vehicle up and the same exact issue was there. I pulled back into the dealership and had the mechanic ride with me and verified the exact same issue was there. They kept it another day an said they would fix it, I pick it up the next day after they said it was fixed a second time and the exact said noise was the there. Once again I took the technician for a ride then they stated I needed new tires. So I have a car that I drove a total of one hour and I had to buy new tires since they were not covered. Then they following week I have break noise and I had to get the breaks replaced. A vehicle purchased with a supposed safety inspection needed a new half shaft, wheel bearing, tires and breaks. I called and talked to the dealership and they stated that if they fix every issue with a vehicle they wouldn’t make any money. Do not buy from this dealership!!!!!Underhanded Business Practice
by Jack F on 02/18/2022Underhanded Business Practice This dealership refused to accept financing from a national bank, under the pretense that anyone buying a car from out of state (Kentucky) must use dealership financing. A deliberate attempt to line their own… pockets. This is after we discussed an offer on the car I was interested in, were agreed on the price, and I was willing to put down a $1000 deposit on to secure once delivered. The dealership tried to push me into this because they know my options are slim (“you’re not going to be able to find the car anywhere else”). They have the upper hand in this market, certainly, but they are using that deliberately profit at the expense of their customer. The financing I had lined up would be extremely difficult to beat, and there was somehow an expectation that I would discard a good long-term financial decision to favor their financing, even if it meant a higher interest rate. This practice may not be illegal on the books, but as far as I am concerned it is a type of extortion. I know firsthand that businesses that focus on their customers thrive; I can only hope that my experience is not shared by others and that focus is placed back on the customer for situations like my own.We appreciate the opportunity to earn your business and are obviously disappointed to learn that you felt your visit was not the quality experience our team strives to deliver. After agreeing to a deal our team offered to try and beat your financing offer and earn your financing businesses as well. We apologize for any misunderstanding if it wasn’t clearly understood that if we were unable to beat your existing offer, we would be more than happy to proceed with your financing. Our goal is to always do what is in the best interest of our customers. We do wish you the best in your search for a new vehicle. Best Regards, Cliff Gondek General Manager
This response from the dealer is a blatant lie. Reviewers can see the text message from the dealership on my corresponding Yelp review. Please also note how ridiculous this response is: the dealership is saying that if they were able to beat my financing from PNC bank, then I would not be allowed the choice of this outside financing. That makes no sense, I should be able to finance with any institution I choose. But, once again, what they claim is a complete lie in the first place. They should be ashamed.
Ray you’re the best salesman we have met.
by Jim and Julie on 10/27/2021Ray is very informative. He creates an atmosphere of your the buyer what you want that’s what he’ll try to get for you. It’s our second time coming back to this dealership and both times it’s been a great experience. Thank you Ray and thank… you Scott who set up the account did most of the paperwork and greeted us and took care of us really well. I would recommend Germain Honda to anyone of my friends family or associates. Five star rating in my book. Thank you AllJim and Julie, Thank you for sharing this wonderful review! Ray and Scott will be honored to hear of your very kind words and to know how greatly you valued their assistance! Your satisfaction means so much to us, and we congratulate you on your new vehicle- on behalf of the entire team! Safe travels! Regards, General Manager, Cliff Gondek
Awesome car and service
by Michael on 10/27/2021Very professional dealership. Ray wasvery personable and you can tell he loves his job. He even came in on his day off to take care of us. Ted was awesome as well.Michael, Thank you so much for your 5-star review! Our customers' satisfaction are of the utmost importance to us, and it is a pleasure to hear that you were well taken care of throughout your recent visit. We wish you the safest of travels in your new ride, and we hope to see you again when the time comes for your first service! Regards, General Manager, Cliff Gondek
Great Experience
by Deborah Pelini on 10/26/2021I walked in to Germain Honda and was quickly greeted and how can we help. I was taken to Luke Hohl who listen to what I was looking for. We took a test drive all questions were answered. He was very personable. I was trading my late… husbands car in which was really tough. He was so kind and understanding. I was given a reasonable trade in value and options on loan rates that were available. I was able to purchase the vehicle I test drove. Luke put on my license on the new vehicle and covered anything I had questions on. I then was taken to Sean Cassidy the finance associate. He was nice and down to earth. Made that part easy as well.Deborah, Thank you for taking the time to share this excellent review! We are delighted to know that Luke took great care of you and ensured that your visit was smooth and successful! We congratulate you on your new vehicle- on behalf of him and the entire team. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns! Regards, General Manager, Cliff Gondek
Great experience w Nicole Landers
by Kevin R on 10/22/2021Had a great experience with Nicole Landers and the finance team (Mathias) we’re great. Definitely recommendKevin, Thank you so much for your 5-star review and recommendation! We are pleased that our team could be of assistance to you and provide you with a remarkable experience. We wish you the safest of travels in your new vehicle, and we hope for an opportunity to work with you again! Regards, General Manager, Cliff Gondek
honda
by Accord on 10/10/2021They tell you up front what they are going to do.Thank you so much for your 5-star review! Offering transparent and reliable service is so important to us, and we will certainly provide you with nothing less in the future. Please drive safely, and do not hesitate to let us know how our team may serve you again! Regards, Cliff Gondek - General Manager
New 2022 Honda Pilot Ex-L
by CJM2008 on 10/01/2021From the moment we walked in the door we had an excellent experience at Germain Honda. I had purchased a vehicle from them 5 years ago and that was one of the reasons I went there again. Our sales consultant, Luke Hohl went out of his way… to show us 2 vehicles that we were interested in. He answered all of our questions and gave a us a complete review of the Honda CR-V and Pilot as well as allowing us to test drive each vehicle. We felt no pressure to buy the cars and after some negotiating we feel we got a very fair offer on the car we were trading in and the price for the new Honda Pilot. After purchasing the car we met with Mathias Glaser , the Business Manager, who went over the financing with us. In the past I have never purchased any type of extended warranty but had some questions since all the cars today come with so much technology. Mathias went over some very good options available and gave us a very fair price for a few add ons. I recommend Germain Honda to anyone looking for a used or new vehicle. Luke and Mathias went out of their way to give us an excellent buying experience.Thank you for taking the time to share this wonderful review! We are so appreciative of your repeat business, and we are happy to hear that Luke and Mathias took such great care of you throughout your visit! They will be delighted to know how greatly you valued their assistance. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns! Wishing you the warmest congratulations on your new vehicle- on behalf of the entire team! Regards, General Manager, Cliff Gondek
Happy customer!
by Joyce Schlichter on 08/22/2021Great experience at Germain Honda Beavercreek. Salesman Daniel Cooper did a great job and was very professional.Joyce, We are so glad that we had the opportunity to work with you, and we are pleased to know that Daniel took remarkable care of you throughout your buying experience. We appreciate you taking the time to leave him this 5-star review, and we congratulate you on your new vehicle- on behalf of him and the entire team! Regards, Cliff Gondek - General Manager
Good work
by Kevin McLaughlin on 08/18/2021Ray Forsee and the team at Germain did a great job communicating and helping us get what we needed.We appreciate you taking the time to share your positive experience with our team. Please let us know if you need anything further. Best Regards, Cliff Gondek General Manager
Painless purchase
by Daytoneljo on 07/27/2021Raymond Forsee, our sales person had the car we wanted to look at ready for us to test drive when we got there (we had called ahead). We were given a fair amount for our trade in. The sticker price was lower than at other dealership. The… whole process was painless. Love my CRVCongratulations on your new CRV. We appreciate your business and thank you for letting us know that Raymond took excellent care of you. Enjoy the road in your new ride. Best Regards, Cliff Gondek General Manager
Our new Honda Pilot
by Tom Denger on 07/15/2021We dealt with Annette Allegra. She was extremely personable and was able to answer any questions we had. She followed up after our purchase with a phone call to see if we had any questions. We are extremely happy with out Honda and would… highly recommend working with Annette.Thank you for sharing your positive experience with Annette. We are thrilled you are loving your new car and appreciate your business and kind review. Best Regards, Cliff Gondek General Manager
Great Experience at Germain
by Karen Fox McCray on 06/29/2021From our first conversation when I called on the phone to our last interaction when he was showing us how to operate the technology on our Honda Odyssey, sales consultant Dan Idell was professional, helpful, and kind. Finance Manager… Jackie Green made sure we thoroughly understood everything about our purchase and the additional coverage offered by Honda. Overall, our experience at Germain Honda was excellent!Karen, Thank you for taking the time to share this excellent review! Your satisfaction means so much to us, and we are thrilled that our team could make your visit so seamless- from beginning to end. We are so glad that we had the opportunity to work with you, and we congratulate you on your new vehicle- on behalf of Dan, Jackie, and the entire team! Regards, Cliff Gondek - General Manager
Great Customer service and salesmanship. Really pleased!
by Dmosby on 06/29/2021Great Customer Service! Great Salesmanship! Process was quick. Salesman Ken was not pushy and but worked hard to meet my needs and win me over. Really gave me space and time to that allowed me to decide. Pricematched what another… dealer was asking for the same vehicle.Thank you so much for your excellent review! We are happy to hear that Ken took great care of you and ensured that your visit went as seamlessly as possible. Your satisfaction is of the utmost importance to us, and we congratulate you on your new vehicle- on behalf of Ken and the entire team! Regards, Cliff Gondek - General Manager
Great Sales and Service.
by Jimmy Smith on 06/21/2021I have been dealing with Germain Honda in Beavercreek for many years. Brandon Shaffer is the best sales representative I have encountered. He goes the extra mile to ensure you are satisfied and happy. With each car, my last 5 CRVs, all… from Germain Honda Beavercreek, Brandon worked very hard to give me the best deal possible. In addition he assisted me in setting up my phone and setting all my favorites on Serious XM radio. He also at my home helped to program the garage door opener on the vehicle. I would highly recommend Germain Honda in Beavercreek and Brandon Schaffer if you want a new vehicle. Love the CRV obviously since I am on number 5. Have had a 2012, 2014, 2016, 2019 and now a 2021. Never had any service issues on any one of them. Brandon is the best in my opinion. Thanks for all the great experiences and super auto's. Follow up servicing does a super job. MikeCongratulations on your new vehicle! We are so appreciative of your repeat business, and we are thrilled that Brandon could provide you with a quality experience once again! We thank you for taking the time to leave him this wonderful review. Please let us know if he or the team may be of further assistance to you in the future! Wishing you the safest of travels until we meet again! Best Regards, Cliff Gondek General Manager
Return customer
by LouieVega on 06/19/2021The folks at Germain Honda of Beavercreek have been consistently able to make every purchase I have made there easy, fun, and pleasant. This kind of personalized treatment is the key to keep me coming back for business.Your continued business and kind words mean so much to us all. Please let us know if there is anything further we may do for you. Best Regards, Cliff Gondek General Manager
Upgrade to a Passport
by Sterling Williams on 06/18/2021Brandon Shaffer, was an awesome salesman. Very professional and knowledgeable. Even managed to get me a great deal trading my CR-V in for the passport. Everyone was friendly and courteous throughout the process.We are thrilled to know that your sales experience was the quality service you deserve as a valued Germain customer. Best Regards, Cliff Gondek General Manager
Luke Hohl had excellent customer service. I’ve already sent others.
by Traci K on 06/01/2021Luke Hohl was very helpful. Answered all our questions. Never made us feel pressured.We appreciate you taking the time to share your experience and for your business. Best Regards, Cliff Gondek General Manager
Nice and easy
by Muriel Byrd Cooper on 05/26/2021Ed Horton at Germain Honda was great to work with. I walked in and told him what I was looking for. And in no time at all it was a win-win situation and an early birthday present. Nice and easy!Hearing that you had an “outstanding” experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Germain Honda of Beavercreek, we wish you many happy miles in your new HR-V. We look forward to serving you for many years to come! Best Regards, Cliff Gondek General Manager
Oil Change
by JR Hogue on 05/20/2021Scheduled on-line. They took my car on time. Alex High was very good and pointed out a potential service that will be needed to be done in the future.We appreciate you leaving this positive feedback and look forward to working with you again in the future. Best Regards, Cliff Gondek General Manager
Brandon Shaffer
by Chief Rudy Dalton on 05/13/2021Brandon is a highly motivated professional. He won’t quit until the customer is 110% satisfied and confident they are being put first. Brandon doesn’t stop after your purchase. I have now bought my second vehicle from Brandon. He is… constantly in touch and available to make sure your satisfied long after the sale. If you purchase or lease from Brandon and Germain Honda, I am sure you will be a life long customer. CCMSgt Rudy Dalton, USAF, (Retired)Congratulations on your new Honda Civic! Thank you for taking the time to write about your experience. It is wonderful to hear that Brandon continues to deliver the excellent experience we strive to provide to all our customers. Best Regards, Cliff Gondek General Manager
Honda Ridgeline
Honda HR-V
Honda CR-V
We are disappointed to learn of your dissatisfaction with our dealership and appreciate your feedback. Our Service Manager Eddie Sorrell would be more than happy to address your concerns. Eddie can be reached at 937.490.5219. Best Regards, Cliff Gondek General Manager
by Germain Honda of Beavercreek on 03/11/2022