Customer Reviews of Mark Wahlberg Chevrolet of Avon
Review type:
Excellent
Excellent
by MamaD2426 on 07/17/2024Greeted by a very enthusiastic salesman, very kind, answered all our questions , did everything right, had no problems , loved the experience!!!Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Sam
by Truth333 on 02/28/2024I would to thank Mr Bang for helping out with my Truck. Great service and kept me posted all the time. I can honestly say Wahlberg in Avon have people you can trust. Thank youHi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Oil change and Tire rotation
by Martygirl on 02/27/2024Quick service, easy to make appointmentsWe really appreciate your positive review! Please don't hesitate to reach out to us if there's anything more we can do!
Oil Change and spark plugs.
by HC01234 on 02/23/2024I had a great experience, and everyone was very professional and helpful.We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Smooth sailing
by LindaJ. on 11/29/2023From the time I selected this dealership online to the final purchase it all went smoothly. I was treated like I was becoming part of a family! I never felt pressured to buy anything and had everything clearly explained every step of the… way. I will be back when my lease is up to do it all over again. Thank you for the professionalism and kindness throughout the process of purchasing my new Equinox. I love it!We want all our clients to have a comfortable and stress-free experience with us! Thank you again for choosing Mark Wahlberg Chevrolet of Avon and we hope to see you again.
Fixed the problem and very courteous reps
by Spdavila on 07/13/2023Had a check engine light on and they fixed the problem and was detailed when they called and told me what the problem was and if I wanted them to do the repairs. Very nice staff on the phone and at the counter.We are glad we could help! Thank you so much again for your feedback! We hope you have a great day!
excellent service
by Truck fan on 04/18/2023I always am treated well at this dealership. I've been getting service here under previous ownership and the excellent service has continued under new management. I don't feel pressured to buy any unnecessary service or products. My… appointment was handled immediately upon arrival and I didn't have to wait long for it to be completed. I was not only treated professionally but, as always, in a friendly manner. When I wander through the show room while waiting for my truck, everyone is welcoming and humor is always present. At age 76, they said I still look good in a Corvette. Like I said, humor is always present. My service agent was very pleasant and gave me some money saving ideas for future service. I'm comfortable here.We are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Engine light on
by Traxrepair on 04/05/2023Quickly repaired with excellent communication from Richard.Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to see you soon!
Trucks
by Jazmin M on 02/02/2023Excellent place. Excellent customer service. Nice place to spend time looking for the right trucks and cars.We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!
Mr
by Visitor Mark on 11/29/2022Dan did a great job of pinpointing completion time and checked to make sure I was comfortable and fine. Exceptional service from an exceptional team!Thank you for your kind review; we are happy to pass along your comments to the team here at Mark Wahlberg Chevrolet of Avon! If you have any further questions, please give us a call. We're always happy to help!
Vehicle service
by SaragAG on 11/25/2022Made appointment for 8am, dropped vehicle off. Was told it would be about a hour and half. Had family member pick me up so that I could do some work. Called around noon, and was told technician would be looking at it after lunch.… Finally pick up vehicle after 3pm. Was told because I left the vehicle it was not worked on. Will not be bringing my vehicle back to Wahlberg Chevrolet. So many other dealers in the area. Also phone system is not friendly.Thank you for taking the time to leave us your honest feedback. If you are willing to give us another chance, please reach out to us at (440) 934-4600 to speak to our manager directly.
Routine Service
by Scott G on 10/27/2022Great experience, fast accurate and excellent customer service!Scott, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service, Repair and Problems
by Matthew on 10/19/2022Since the dealership transferred from Firment to Walburg, it has gone down the crapper.. My vehicle displayed error codes for a known TSB or technical service bulletin. But upon the "dealerships" diagnosis they cannot fix the issue unless… another code is found, which they said wont show up because of my battery, it isnt charged.. Mind you it is only a 10 month old battery, the dealership claims it was bad, and needed replaced.. I took possession of the car, after paying my bill, and had the battery tested 3 times independently from 3 different places including AAA who installed the battery, and wouldn't you know it, a perfectly good battery.. Smells like Dealer scams to me.. So i placed a call to the service manager, and his response "i stand behind our techs and equipment" "place your battery on a trickle charge see if the problem returns" call ended.. So I know the problem persists based on code pulling, so now the dealership can get two deductible payments on the extended warranty that was sold at the time of vehicle purchase. So I get screwed either way.. And to think while this car was in the service bay i almost signed to buy a new car, but declined the sale ASAP after this debacle.. It is very hard to find an honest dealer and honest work. Wont return there for service or sales, unless this gets rectified. Actually if this has happened to me i bet it has happened to others, these instances is how class actions get started. Never had this issue when it was Firment.Matthew, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to discuss this with you. Please reach out to us at (440) 934-4600 at your earliest convenience to discuss how we can turn your experience into a positive one.
MWC treats their customers as disposable and don't want repeat business
by Natm on 09/27/2022Mark Wahlberg Chevy in Avon, Ohio, has shown me time and again that it does not value the experience or satisfaction of its customer’s. Save yourself much time and unnecessary aggravation by shopping at another dealership if your looking… to buy a new Chevy vehicle. There are many dealerships that care about you as a customer longer than the day after you leave and spend $65k on a new vehicle. Management lacks professionalism, empathy, and humility. The sales associates don’t follow up as they commit to do. The service department acts as if they are doing you a favor when you bring in your vehicle, as if you don’t have numerous choices among their competitors. Do yourself a huge favor and buy a vehicle elsewhere. Below is the email I sent to the general manager who is still there, approximately two months ago with no response outside of an automated reply to call them and try to resolve the issue. I called today to see if they wanted to earn my business just one more time. I’m still waiting on a call back from “Scott” who stated he would call me back in a few minutes and it is 3pm now and I have not heard from anyone. Rick, I had far from a fantastic experience when I was in to buy a new Chevy Tahoe after I purchased my prior Tahoe from your dealership less than one year ago. I was very interested in building to order a new Tahoe if you didn’t have what I wanted available. No one including yourself seemed to care and wanted to charge me $2500 over the sticker price for the new vehicle that you did have available. Even going as far as unprofessionally “joking” while stating that I got over on the dealership because I didn’t pay over sticker on my last purchase, so on this visit I owed you. How unprofessional of a statement you delivered while exhibiting absolutely no empathy what so ever. I was under the impression my continued business was valued and appreciate more, as I also have brought my vehicle in for all service related needs. I was sadly mistaken. You also informed me the increase in sticker price was the bare minimum charged for good customers. I might add that is a slap in the face to say the least, especially for customers like myself who are working to build an ongoing relationship for mine and my families needs when it should be you working to build a relationship with me. After all, I believe that is the true meaning of world class customer service. Lastly, many Chevy dealers are selling any new Tahoe at $2500 over sticker, or at a “reduced sale” price which is the actual sticker price. Just wanted to respond to this email and sadly say I will be looking to purchase a new Tahoe at another Chevy dealer since I know someone else will take the deal. Yesterday (9-26-2022), I went online and was prequalified for another purchase of a build to order 2023 Chevy Tahoe for Mark Wahlberg Chevy in Avon, Ohio, through GM financial, which is who I have my current loan through with my 2021 Chevy Tahoe. I was told I could not obtain a 2.49% interest rate on a new vehicle even though this is what I have now with GM financial and I would need to go through another lender (Lormet) at around 5%. I’m assuming this is because they get some kind of incentive to push them down the customers throat regardless of what they want. Mind you I have excellent credit which has not changed since the purchase of my first Tahoe from MWC. With this info I called GM financial to find out if keeping my 2.49% on a new vehicle purchase was unrealistic. They told me absolutely not, there is no reason I should expect this rate to go up if my credit score (+825) has not changed (it has not), and they must receive kick backs from the other lender. After calling today to attempt to place an order or atleast get assistance with the process, “Scott” informed me we would need to setup a meeting to see if they could build/order a 2023 Tahoe for me, as it depends on what Chevy will do. I explained that I built what I wanted with the options which were available on Chevy.com for a total of $76k. “Scott” informed me that it wasn’t that easy and stated I would need to come in to the dealership. I told him I would come in and asked if I could call him back. Scott stated he would call me back in a few minutes and I have not heard back. Seems like more dishonesty and aggravation coming my way but it seems to be the Mark Wahlberg Chevy way. I am in shock that no one at MWC wants more of my money and I cannot get a call back or time of day from anyone. World class customer service and post purchase care about your customers is the way to get repeat and referred business. Neither of which anyone here seems to know, nor will you get from me. Thanks for showing me yet again you don’t care about your customers so I can spread the word and help others avoid the worst experience they will ever have on a vehicle which is one of the very few biggest purchases a person will make in their lifetime.Honest dealership
by MelodyH on 07/04/2022I was kept up to date throughout the entire process.Thank you for the kind words! Your loyalty in our dealership is truly appreciated! Enjoy the new Chevy Blazer!!
Car
by Alli marie on 04/11/2022Everytime I go here everyone is rude. The customer service sucks and the prices are way overpriced.2022 1500 ltd
by tibbster on 03/22/2022Somehow the buyout on my lease turn-in changed from the original paperwork and I had to pay an extra 150.00 dollars and no-body could explain why it had gone up. I live in Ohio and the truck came from Michigan about 6 days later. Other than… that it was easy and a pretty quick transaction.
OUR TEAM IS DEDICATED TO YOU
We know how exciting it is to buy a new vehicle—the butterflies in your stomach, the hope in your heart. Our team is here to make this exciting process the best it can be for you. We want to make sure that you leave our lot happy, knowing you’ve found the new car or truck that checks all your boxes.
You may know Mark Wahlberg as a businessman, a former rapper, and an Academy Award-nominated actor, with a long list of film and television credits. We know him as the man who founded our dealership to provide local drivers with a great selection of vehicles and attentive customer service. Our team was created to have your interests at heart!
We love this community, so our team provides personalized customer service from the moment you step into our dealership. Our welcoming staff members treat all our customers like friends, and we’re here to answer your questions as you search for the perfect ride.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Sandy Karon on 07/18/2024