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Mark Wahlberg Chevrolet of Avon


37995 Chester Rd, Avon, OH 44011 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (2) No (0)
Service Rating
Recommend:
Yes (4) No (0)
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Dealership Service Review

1 out of 5 starsservice Rating
Service, Repair and Problems
Written by Matthew on 10/19/2022

Since the dealership transferred from Firment to Walburg, it has gone down the crapper.. My vehicle displayed error codes for a known TSB or technical service bulletin. But upon the "dealerships" diagnosis they cannot fix the issue unless another code is found, which they said wont show up because of my battery, it isnt charged.. Mind you it is only a 10 month old battery, the dealership claims it was bad, and needed replaced.. I took possession of the car, after paying my bill, and had the battery tested 3 times independently from 3 different places including AAA who installed the battery, and wouldn't you know it, a perfectly good battery.. Smells like Dealer scams to me.. So i placed a call to the service manager, and his response "i stand behind our techs and equipment" "place your battery on a trickle charge see if the problem returns" call ended.. So I know the problem persists based on code pulling, so now the dealership can get two deductible payments on the extended warranty that was sold at the time of vehicle purchase. So I get screwed either way.. And to think while this car was in the service bay i almost signed to buy a new car, but declined the sale ASAP after this debacle.. It is very hard to find an honest dealer and honest work. Wont return there for service or sales, unless this gets rectified. Actually if this has happened to me i bet it has happened to others, these instances is how class actions get started. Never had this issue when it was Firment.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Nancy Gorge on 10/25/2022
Dealer Response
Matthew, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to discuss this with you. Please reach out to us at (440) 934-4600 at your earliest convenience to discuss how we can turn your experience into a positive one.
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