Customer Reviews of Spitzer Volkswagen Amherst
Review type:
14 Jetta
by Debb2 on 07/01/2025My car was done on time at price quoted.Kyle Eaton is a very honest and help us through our car repair issues.
by Rebecca Lorenz on 02/26/2024The Spitzer dealership is well managed and we will continue our car repair service with this company in the future.Thank you so much for your wonderful review, Rebecca! Your satisfaction means so much to us and we hope for an opportunity to work with you again.
Great repair experience.
First service on my 2023 Atlas
by Joe Brubaker on 02/16/2024We had our Atlas in for its first service after buying it last year. Kyle Eaton couldn’t have been more professional, helpful and informative than any other person I’ve ever dealt with at a dealership. Not just with me but I noticed how… professional on the phone he was and with talking with other customers while I was waiting for my car to be finished. I can’t say I’ve had the same experience at any other dealership in the past. Thank you!Joe, Thank you for taking the time to leave Kyle this positive review! It is an honor to know how confident you are in our efforts, and to provide you with top-notch service. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Lost My Seat Memory
by Bill on 12/21/2023Kyle Eaton at Spitzer Volkswagen Amherst was very professional and helpful in solving the problem with my Atlas Cross Sport. The seat memory was not working. He was able to give me an appointment the next day and got the problem solved.… I appreciate his efficiency and courtesy.Hi Bill, Thank you for sharing the positive experience you had with Kyle! Offering thorough and efficient service is so important to us, and we are glad to provide you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. See you soon!
Continued service center excellence!
by VolkswagenOwner on 12/15/2023Kyle Eaton is always courteous, professional, knowledgeable and honest. I've had nothing but positive experiences with him and Spitzer Volkswagen Amherst.Thank you so much for your wonderful review! We greatly appreciate the opportunity to work with you, and so glad that Kyle provided you with a smooth, 5-star experience! It is our pleasure to assist you in any way possible. Safe travels!
Good As It Gets Service
by Mac on 10/24/2023A service department is only as good as its servicemen: Kyle Eaton at Spitzer knows what he is doing in a technical sense, and his ethic towards the customer is the key to keeping a customer coming back. Rare these dys, and very refreshing.Thank you for leaving Kyle this excellent review! We are pleased he could be of assistance to you and provide you with the top-notch experience you so much deserve. We greatly appreciate the opportunity to work with you. Safe travels!
Thank you Kyle Eaton!
by Mary Ellen on 07/02/2023Kyle Eaton has been with me pretty much through the life of my vehicle. I think I have been working with Kyle about 8 years? My vehicle finally reached it’s lifetime this last visit and Kyle was sensitive to deliver the news to me about the… mileage 250,000 and the extent of repair I would need on a high mileage car. I made the decision not to repair it weighing a major investment in a high mileage car and Kyle was there for me with a listening ear offering support.His presence at the service desk is very reassuring for me as he is very patient and thorough in trying to explain things on whatever issues I have had with my vehicle. Want to thank Kyle for BEING there👍👏!! Thank you! Mary Ellen M.Mary Ellen, Thank you for taking the time to leave Kyle this amazing review! We are overjoyed that he could continually be of great assistance to you, and we are pleased he could make your recent experience as seamless as possible. He will certainly be honored to know how greatly you value his efforts. Please don't hesitate to let us know if there is anything more that he or the team may help you with!
Amherst Spitzer
by Marcia Lapp on 03/22/2023I take my car always to this dealership. Amelia Weber does a great job in communicating and taking care of my needs. She even arranged a take home and pick up because I was having extensive work done on my Tiguan.Marcia, Thank you so much for your wonderful review! We are so glad that Amelia consistently takes great care of you and your automotive needs. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Oil change
by Kyle Eaton on 01/16/2023Very friendly and easy to work with.Great team
by Pmott on 10/26/2022Very responsive and great customer service.Thank you so much for your positive review! We are so glad that our team could provide you with quality and efficient service. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Great customer service as always!
by KSE on 08/24/2021Friendly and timely serviceThank you so much for your 5-star review! Offering quality and efficient service is so important to us, and we will certainly provide you with nothing less in the future! We wish you the safest of travels until we meet again!
VW Spitzer Service
by Rich Smith on 04/19/2021I love taking my Passat for service. The car has had no problems. I really like doing business with Dave Hans. He’s a good and honest guy. I trust him 100%Rich, Thank you so much for sharing this excellent review! It is our pleasure to serve you, and we are pleased that the quality of our work consistently meets your satisfaction! It is an honor to have your confidence and loyalty, and we will certainly provide you with nothing less than the same 5-star service in your visits to come!
VW
by Cheryl on 12/17/2020David Hans exceeded all expectations.Cheryl, We are overjoyed that David could be of great assistance to you, and we appreciate you leaving him this excellent review! We wish you safe travels and look forward to working with you again the next time you are in need of automotive service!
Reliable Service
by Reliable service on 08/27/2020Over the years, the service at Amherst, through Dave Hans, has always been reliable,knowledgeable, informative.Thank you so much for your positive review! We are so appreciative of your continued business, and we are pleased that David could consistently provide you with the quality service that you so much deserve! Your safety is our utmost priority, and we look forward to continuing to provide you and your vehicle with our best care in the years to come!
Better than great!
by Dave in Amherst on 05/07/2020I had an issue that my 3rd party extended warranty refused to cover due to fine print in the agreement. Spitzer service felt I was not being fairly treated so they did the repair for free and saved me $450.1 year service for my 2019 Beetle
by Paul Davis on 01/21/2020Stopped in Spitzer service department to schedule an appointment for service. David Hans said if I had time to wait he could do it shortly. This was great for me. In a short period of time the service was done and the Beetle was washed and… I was on my way. The service waiting area is very comfortable and David was very friendly and knowledgeable. Super service.Thank you for sharing this positive feedback. Providing quality and efficient service is so important to us, and we are thrilled that our efforts met your satisfaction. It is our pleasure to assist you in any way possible, and we look forward to working with you again the next time your vehicle is ready for service.
Volkswagen Atlas
Volkswagen Tiguan
Volkswagen Taos
Volkswagen Atlas Cross Sport
Spitzer Volkswagen Amherst was established since 1904, and since then, we’ve established a long-running reputation of success. Our locally owned and operated Volkswagen dealership takes a family approach. We believe that customer satisfaction is the primary goal and this is evident from the moment you step into our showroom. Offering premium customer service also includes providing you with an expansive selection of new, used, and certified pre-owned vehicles.
Stop in to browse our collection and meet our team. We are here to cater to all your automotive needs. From our sales floor and finance office to our state-of-the-art service center and parts department, expect service with a smile. Discover the difference and see our commitment to excellence firsthand at our Volkswagen dealership in Amherst, OH.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- English
- Spanish
Thank you for your positive review! We are so glad that our team got your automotive needs efficiently taken care of. If there is ever anything more that we may help you with, please do not hesitate to give us a call.
by Spitzer Volkswagen Amherst on 07/09/2025