Customer Reviews of Spitzer Volkswagen Amherst
Review type:
Courteous Dealership
Courteous Dealership
by AJ on 07/10/2024Gave us top value for our trade in, and made the buying process seamless and quick.AJ, We greatly appreciate you for leaving us this phenomenal review! We are honored to have had the opportunity to work with you and we are glad that our team could provide you with top notch service. We are delighted to know that they made the buying process seamless and quick. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Spitzer Volkswagen team!
Kyle Eaton is a very honest and help us through our car repair issues.
by Rebecca Lorenz on 02/26/2024The Spitzer dealership is well managed and we will continue our car repair service with this company in the future.Thank you so much for your wonderful review, Rebecca! Your satisfaction means so much to us and we hope for an opportunity to work with you again.
Great repair experience.
First service on my 2023 Atlas
by Joe Brubaker on 02/16/2024We had our Atlas in for its first service after buying it last year. Kyle Eaton couldn’t have been more professional, helpful and informative than any other person I’ve ever dealt with at a dealership. Not just with me but I noticed how… professional on the phone he was and with talking with other customers while I was waiting for my car to be finished. I can’t say I’ve had the same experience at any other dealership in the past. Thank you!Joe, Thank you for taking the time to leave Kyle this positive review! It is an honor to know how confident you are in our efforts, and to provide you with top-notch service. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Lost My Seat Memory
by Bill on 12/21/2023Kyle Eaton at Spitzer Volkswagen Amherst was very professional and helpful in solving the problem with my Atlas Cross Sport. The seat memory was not working. He was able to give me an appointment the next day and got the problem solved.… I appreciate his efficiency and courtesy.Hi Bill, Thank you for sharing the positive experience you had with Kyle! Offering thorough and efficient service is so important to us, and we are glad to provide you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. See you soon!
Continued service center excellence!
by VolkswagenOwner on 12/15/2023Kyle Eaton is always courteous, professional, knowledgeable and honest. I've had nothing but positive experiences with him and Spitzer Volkswagen Amherst.Thank you so much for your wonderful review! We greatly appreciate the opportunity to work with you, and so glad that Kyle provided you with a smooth, 5-star experience! It is our pleasure to assist you in any way possible. Safe travels!
Good As It Gets Service
by Mac on 10/24/2023A service department is only as good as its servicemen: Kyle Eaton at Spitzer knows what he is doing in a technical sense, and his ethic towards the customer is the key to keeping a customer coming back. Rare these dys, and very refreshing.Thank you for leaving Kyle this excellent review! We are pleased he could be of assistance to you and provide you with the top-notch experience you so much deserve. We greatly appreciate the opportunity to work with you. Safe travels!
Thank you Kyle Eaton!
by Mary Ellen on 07/02/2023Kyle Eaton has been with me pretty much through the life of my vehicle. I think I have been working with Kyle about 8 years? My vehicle finally reached it’s lifetime this last visit and Kyle was sensitive to deliver the news to me about the… mileage 250,000 and the extent of repair I would need on a high mileage car. I made the decision not to repair it weighing a major investment in a high mileage car and Kyle was there for me with a listening ear offering support.His presence at the service desk is very reassuring for me as he is very patient and thorough in trying to explain things on whatever issues I have had with my vehicle. Want to thank Kyle for BEING there👍👏!! Thank you! Mary Ellen M.Mary Ellen, Thank you for taking the time to leave Kyle this amazing review! We are overjoyed that he could continually be of great assistance to you, and we are pleased he could make your recent experience as seamless as possible. He will certainly be honored to know how greatly you value his efforts. Please don't hesitate to let us know if there is anything more that he or the team may help you with!
Excellence
by Rod Evans on 06/21/2023I drove from Michigan to get the car. Chase was excellent. Even called on a Sunday to answer my questions. Outstanding level of service.Rod, Thank you so much for your wonderful review! We are honored that you took the time to visit us, and we are glad that Chase took great care of you. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle- on behalf of the entire team! Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Flash, dash, zero cash
by Stacy Guastaferri on 04/27/2023Jacob Solanics did a phenomenal job with my recent purchase of a 2023 Volkswagen Atlas. It had everything I asked for and the transaction was short yet very informative! This is my second time driving an hour to get a car at Spitzer. Well… worth the drive.Stacy, we appreciate you taking the time to write this great review. Painless and efficient visits are what we aim for, so it is pleasing to hear that Jacob Solanics took such great care of you. Enjoy your new 2023 Volkswagen Atlas and we look forward to seeing you in the future.
Phenomenal.
by Marcy on 04/04/2023Chase Raymond was a great salesperson. I highly recommend him. I will use him in the future for all my car needs. Along with my family. He was easy and comfortable to work with. Car purchasing should always be as enjoyable as thisMarcy, Thank you for leaving Chase this positive review and recommendation! We are so glad that he took great care of you and we are so glad that he could provide you with a smooth, top-notch experience. It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again!
Amherst Spitzer
by Marcia Lapp on 03/22/2023I take my car always to this dealership. Amelia Weber does a great job in communicating and taking care of my needs. She even arranged a take home and pick up because I was having extensive work done on my Tiguan.Marcia, Thank you so much for your wonderful review! We are so glad that Amelia consistently takes great care of you and your automotive needs. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Oil change
by Kyle Eaton on 01/16/2023Very friendly and easy to work with.Great team
by Pmott on 10/26/2022Very responsive and great customer service.Thank you so much for your positive review! We are so glad that our team could provide you with quality and efficient service. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Certified but looks new
by A D Woods on 08/16/2022Alice Dennis made buying a great experience they went out there way to help me make my decision to buyThank you so much for your positive review! We are so appreciative of the opportunity to work with you, and we are happy to hear that Alice could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. Congratulations on your new vehicle!
Happy Driver
by Heather Sutton on 06/03/2022I can always trust my salesman Jacob Solanics to find the right vehicle to fit my needs.. This is my second purchase from Jacob and I am very pleased… He was very knowledgeable about the vehicle that he showed me.. and I very happy with my… recent purchase.Heather, Thank you for taking the time to leave Jacob this wonderful review! We are honored by your repeat business, and we are so glad that he consistently takes great care of you! Your satisfaction means so much to us. We warmly congratulate you on your new vehicle- on behalf of the entire team! Safe travels!
I'm driving a new 2022 VW Tiguan-and looking good on the road!
by SusieQ on 04/20/2022Service with a smile!Susie, Thank you so much for your wonderful review! We are honored to have had the opportunity to work with you, and we are so glad that our team provided you with top-notch service! We wish you the safest of travels in your new ride!
Spitzer VW Amherst is the best!
by Heather M on 03/31/2022Please go and see Jacob Solanics on sales. He was so helpful and attentive during the whole process! He went above and beyond to get the exact car I wanted, even though there is a shortage of new cars! This is my 3rd Jetta from Spitzer VW… Amherst and I will not go anywhere else!!Heather, Thank you so much for your wonderful review! We are so glad that Jacob took great care of you and made your experience with us an all-around success! It is an honor to have your confidence and loyalty. We warmly congratulate you on your new vehicle- on behalf of the entire team! Please do not hesitate to let us know if there is ever anything more that we may help you with!
Great service
by Angie on 02/09/2022Brian lilly was my salesman and did a wonderful job in assisting me to purchase my vehicle. He went above and beyond and so did the entire staff from sales to finance it was flawless. Thank youAngie, Thank you for your 5-star review! We are so glad that Brian and the team took great care of you and made your experience with us an all-around success! It is our pleasure to assist you in any way possible. Wishing you the warmest congratulations on your new vehicle- on behalf of the entire team!
Great customer service as always!
by KSE on 08/24/2021Friendly and timely serviceThank you so much for your 5-star review! Offering quality and efficient service is so important to us, and we will certainly provide you with nothing less in the future! We wish you the safest of travels until we meet again!
VW Spitzer Service
by Rich Smith on 04/19/2021I love taking my Passat for service. The car has had no problems. I really like doing business with Dave Hans. He’s a good and honest guy. I trust him 100%Rich, Thank you so much for sharing this excellent review! It is our pleasure to serve you, and we are pleased that the quality of our work consistently meets your satisfaction! It is an honor to have your confidence and loyalty, and we will certainly provide you with nothing less than the same 5-star service in your visits to come!
Buying a Nissan Kicks from Spitzer
by John Nicholas on 01/02/2021Very good sales woman but waiting on another Key Phob and was charged $519.00 for a Security charge which didn't think I needed since I was picking up the next day also no full tank of Gas
Spitzer Volkswagen Amherst was established since 1904, and since then, we’ve established a long-running reputation of success. Our locally owned and operated Volkswagen dealership takes a family approach. We believe that customer satisfaction is the primary goal and this is evident from the moment you step into our showroom. Offering premium customer service also includes providing you with an expansive selection of new, used, and certified pre-owned vehicles.
Stop in to browse our collection and meet our team. We are here to cater to all your automotive needs. From our sales floor and finance office to our state-of-the-art service center and parts department, expect service with a smile. Discover the difference and see our commitment to excellence firsthand at our Volkswagen dealership in Amherst, OH.
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AJ, We greatly appreciate you for leaving us this phenomenal review! We are honored to have had the opportunity to work with you and we are glad that our team could provide you with top notch service. We are delighted to know that they made the buying process seamless and quick. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Spitzer Volkswagen team!
by Spitzer Volkswagen on 07/16/2024