Customer Reviews of AutoNation Ford Amherst
Review type:
Customer
Ferguson F150
by Gary Lee on 02/17/2023I had my truck in for some cosmetic work in collision and maintenance done in service all scheduled through Ed in collision. It was all done in a timely, professional manner.Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Excellent Customer Service
by Hatgirl1968 on 02/09/2023Shawn Van Antwerp listened to my concerns and took care of everything in a timely manner! Thank you!Hello, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Amherst! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great
by Jerry on 01/25/2023I recently purchase a 2017 Lexus RX 350 from this dealership and the sale persons were very helpful with the sale.Jerry, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
car inspection
by LenoreN on 01/21/2023I originally brought my car in for the complimentary car inspection I received via email. When I dropped it off, I was told it would be a one hour wait. Because my ride was still there, I told service I had a ride. We went out to eat, 45… minutes passed, and my ride dropped me off. I waited. When it was a total of 1 1/2 hour, I informed service I needed to leave because I had to watch my great grandchildren. Fifteen more minutes passed, and I said I needed to leave now, and I needed my car. Before I left, I was given a complimentary oil change because service did not want me to have a "bad experience." The following week I scheduled the oil change and inspection. I waited about 1 1/2 hour for the service. I believe service thought I was just dropping off the car the first time and not waiting, and this was the reason for the lengthy time. It was not services fault. I feel Auto Nation's service department went the extra mile to make my experience a better one the second time. I really felt that the Auto Nation Ford in Amherst service department cares about their customers. I am very pleased with their service and care.Hi Lenoren, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
AutoNation Review for oil change plus
by philraw on 01/19/2023They were professional, efficient, knowledgeable, friendly and helpful.Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Oil change
by BBowman on 01/18/2023Full service oil change w/ tire rotation. Was done quickly and service advisor kept me informed of the progress.Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great Service!
by Rosalie on 01/17/2023AutoNation Ford Amherst always provides me with fast, friendly & professional service.Hello Rosalie, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Service
by RinaConlan on 01/15/2023I was in and out with no hassle and service was outstandingHi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
You will not be disappointed!!!
by jmitter01 on 01/08/2023I recently purchased a used 2020 Ford Escape. My salesperson was awesome and the vehicle was more then I could've asked for at an amazing price. I have never had a vehicle with so many features. About the only thing it doesn't do is cook… and serve you breakfast...although I haven't read the owner's manual so it might. Seriously though, from start to finish I was out of the dealership in less than 3 hours.Hello, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!
Radio Bluetooth mic no longer working
by Allen10 on 01/05/2023Bluetooth mic no longer work after install on heating core wires left on dashboard!Hi, we are deeply disappointed by your experience at AutoNation Ford Amherst. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (440) 296-3021 to discuss what we can do to help.
Greatest birthday present ever!
by Joseph Russo on 01/05/2023Had a great experience buying my first car from a dealership! Darian was the best man for the job in assisting me in making sure I got into a good vehicle and at the best possible deal. I do highly recommend!Hi Joseph, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
Routine repairs
by Jess76695 on 12/28/2022The service on the vehicle was relatively quick and properly repaired. They kept in contact with updates on the repairs while the vehicle was being serviced. The estimate I was given was approximately 50 dollars more expensive than the… quote however, thankfully I had enough to cover it.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Service
by Servicehappy on 12/23/2022Was very satisfied. Everyone was very nice.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Quick service
by Vicki Danger on 12/19/2022Everyone was friendly and courteous. Did not have to wait long. Like that they wash my carHi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Jeff Wells is Excellent - Will Buy Our Next Car From Him!
by Nate Reed on 11/11/2022Hands down, the best car buying experience. We worked with Jeff Wells as we ordered a brand new Ford Bronco. Jeff is incredibly honest, transparent, and properly managed our expectations. Jeff has integrity and was all about the customer… throughout the entire process. As long as Jeff is selling Fords, we will now be a Ford household returning our business to Jeff. In a time when dealers are taking advantage of customers due to allocation, too much demand, and supply constraints, Jeff Wells was a rare exception who did the opposite as he very much took care of us, treated us with respect, and sincerely valued our business.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Speedy! Professional and RESPECTFUL
by Ryan on 06/22/2022They are very nice to work with, no gimmicks. No markups. Give more than fair trade in value and honor discounts on new vehicles. They have my business for life. Other dealers are taking advantage of short supply. They are treating… customers as business as usual. The supply will increase again and customers will remember who was fair during these times and who were GREEDY!Ryan, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
First oil change 22 Explorer ST
by Joe on 05/25/2022First oil change on my new 2022 Explorer ST. David Bailey was my Service Adviser. David did a great job. His communication was top notch. He answered all my questions (and there were a lot) quickly and accurately. He even got the ST washed… for me. This is a great dealership with a great staff and David is one of them. I recommend Autonation Amherst.Hi Joe, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great Purchase Experience
by Don C on 05/13/2022Auto Nation Ford provided a very satisfying experience during my truck purchase. During these limited inventory days it was nice to see Ford f150 trucks on the lot. I would like to thank the sales team Tony, Jeff for ensuring my sales… experience was first class. From the initial greeting to the final finance meeting everything went smoothly and was very professional. Thanks again!Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
I love my ST
by George on 05/12/2022My sales person is Marquan and Peter is the manager. I give each of them 11 out of 10. Both these guys answered my questions quickly and continuously communicated with me during the process of purchasing my Explorer ST. I love my ST!… This is the second Explorer I purchased from (2015 Explorer Sport) I traded it for the ST.Hi George, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Proud new members of the AutoNation Ford Amherst family!
by Katie Honney on 05/04/2022AutoNation Ford in Amherst has 2 more satisfied customers! That's a total of 4 from our family! Jeff Wells is the our go-to guy! Not only did he help get our son get started on the right track with his 1st vehicle a few years ago, but DJ is… now in his 2nd one with Jeff, a brand new Ford EcoSport! Jeff also helped get my mom into a safe & reliable vehicle (a Ford Escape) a few months ago! So, it only seemed natural for my me & my husband to talk to Jeff about trading in our 4 year old Kia Soul. What a fantastic surprise when we drove home in TWO brand new Ford EcoSports this past Saturday! Thank you for everything Jeff! And Alex, who we did all the financing paperwork with, is wonderful as well! Both Jeff & Alex made the whole process smooth & kept our minds at ease the whole time! They are both very professional, personable & fun to work with! We highly recommend that you to go to AutoNation Amherst & talk to Jeff when it's time for your next vehicle! We couldn't ask for better service!Great to Work With
by Kelley on 04/22/2022The process of buying my new Maverick was quick and flawless. Jesse was up front with me about everything, and so kind.Hi, we appreciate you taking the time to leave us a response, Kelley! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
by Stephanie Mavis on 07/18/2024