Modern Nissan
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Narrowly avoided being overcharged $150+
by Paul G on 06/26/2025updated 07/02/2025I’m writing to formally document and express serious concern over the service experience I just had at Modern Nissan of Winston-Salem regarding a 2020 Nissan Rogue with approximately 43,000 miles. The vehicle broke down and was towed to… your dealership on Wednesday 6/17/25. I spoke with Frank Calderon in the service department, who informed me a diagnostic would determine if the issue would be covered under the powertrain warranty. He clearly stated that the $188.95 diagnostic fee (after tax) would only apply if we chose not to proceed with the repair. If we did proceed, the fee would be waived and rolled into the total repair cost. There was no appointment available, which we understood—but the car sat untouched until Friday, and the diagnosis wasn’t given until Saturday. The issue was identified as a faulty mass airflow sensor. Frank quoted $712.95 for the job—$377 for the part, 1.5 hours of labor, and additional calibrations. That quote immediately raised red flags. I checked Nissan’s official parts website and found the OEM sensor listed at $326 MSRP and currently on sale for $225. I sent this directly to Frank, who acknowledged the lower price and responded with a similar screenshot showing the part with an MSRP of $326 but on sale at $276. Still, nowhere near $377. He said he’d “see what he could do,” and then sent me a line-item breakdown as follows: • DIAG – $79.98 • R&R – $79.98 • Idle Volume Relearn – $79.98 • Part – $326.12 • Shop Fee – $29.99 • Tax – $41.72 • Total: $637.80 This reflected a $75 reduction from the original quote, mostly from adjusting the part price—but I was still being charged for diagnostics. When I pointed this out, Frank claimed, “Diag is cut from $159.95 on estimate if repairs are done here.” This directly contradicted his original verbal assurance. Only after calling this out did he agree to remove the fee, bringing the total to $557.53. Let me be clear: I was never rude, never pushy, and never combative. I simply asked questions, requested transparency, and followed up. That alone shaved $155.42 off the original quote. That’s not a discount—that’s proof of intentional overcharging. Fortunately for me, I’ve learned to be cautious with dealerships. After successfully pursuing litigation against another dealership that sold me a certified pre-owned vehicle with all four wheels bent—and then refused to cover the $1,000 repair—I walked away with nearly $20,000 in damages and legal costs. That experience taught me to approach all dealership transactions with extreme diligence. Even then, Modern Nissan still almost had me. If I hadn’t questioned the pricing, this dealership would have happily taken an extra $150+ from me with no explanation. I can only assume this kind of behavior is normalized in your shop—and that most customers who don’t know better are being charged inflated labor and part costs, along with junk fees disguised as standard. Frank even mentioned that this is a “common” issue with the Rogue, yet the car was not ready until the following Tuesday—nearly a full week after drop-off. I will not return to Modern Nissan for any future service. This experience was predatory and disappointing. And if this level of deceptive pricing is common at your store, I urge you to take a hard look at how your service team is conducting business—because I will be sharing this publicly, and I won’t be the last customer who’s tired of being taken advantage of by a dealership that assumes silence equals consent. Update July 2025: I’m seriously concerned about my recent service experience at Modern Nissan of Winston-Salem. Our 2020 Nissan Rogue broke down and was towed in on 6/17/25. Frank Calderon quoted $712.95 to replace a mass airflow sensor, with an inflated part price of $377—significantly higher than Nissan’s official MSRP of $326 (which was on sale for $225). When I questioned this, Frank adjusted the total quote to $637.80, but still tried charging a diagnostic fee he initially said would be waived. Only after I requested did he remove this fee, bringing the final total down to $557.53—saving $155 just by questioning the charges. This isn’t a discount; it’s proof of intentional overcharging. Had I not been vigilant, Modern Nissan would have happily taken advantage of me. Frank even mentioned this issue was common, yet the repair took nearly a full week. This predatory experience ensures I will not return, and I caution others to approach dealings here carefully. UPDATE: Shortly after posting this review, the service manager called to “hear my side,” offering explanations about unclear policies and claiming extra unpaid labor—none of which addressed my concerns or made practical sense to me. He asked how to make it right but offered no solutions, shifting responsibility back to me. Hours later that Thursday afternoon, our check engine light came back on. We returned, providing them a chance to redeem themselves. Instead, they delayed service again not even looking at the car until after 130 Friday, offered no loaner, and poorly communicated timing- told them I’d be nearby at 5, they said it’d be ready Saturday, but at 530 call and say it’s ready. The newly installed sensor was faulty and replaced under warranty—as it should be, not as a favor like they tried to make it sound. This experience reinforced my disappointment and frustration.Our team has acknowledged this review.
The following reviews are more than two years old. They are not included in the overall rating.
148 reviews
BEWARE...especially if buying online
by Cjob on 03/13/2021BEWARE not honest people!...Don't buy a car from Modern Nissan of Winston Salem. We negotiated a deal on the phone with salesman, gave all our info including credit card. Told on Friday we were set to get it on Saturday. Receive text this… morning as we were getting ready to leave (only because we had texted salesman at 7 am that we were leaving) that the GM, Brian, sold the car from under us yesterday. I don't even care about the car at this point...it's the principle. As someone who has been in marketing for 35 years, this is VERY POOR business ethics. Another point to note, when we called first time, the price was over $1000 more than advertised. They claimed they had tinted the windows etc...well then include in the price advertised. This is shady.Hello, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and we would like to discuss what happened in greater depth if you are available. Please contact us to get in touch so we can work towards an understanding. Thank you. The Modern Nissan of Winston Salem Team
Great Service
by Bridgette Gomez on 04/29/2020Derek Bordner, Nissan Certified Service Advisor who assisted me was Awesome! He addressed my service concerns for my Nissan Altima SL and took the time to answer all my questions. He was welcoming, professional, and extremely knowledgeable.… In the midst of this COVID-19 pandemic, he made me feel safe by reassuring his office, the bathrooms & customer waiting areas had been cleaned/sanitized. I had a 0730 appt on Friday morning. My vehicle was serviced and ready in a timely manner. Mr. Bordner even saved me money by explaining/offering the Sunbit program! I will continue to bring my Nissan to Modern Nissan of Winston Salem for servicing! I will continue to recommend them for sales & service. Thank you Derek Bordner!Bridgette, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! All the best, The Modern Nissan of Winston Salem Team
great service
by anlly hernandez on 04/22/2020they did threat with explaining to me about my services were always making sure i understand everything and they were always willing to answer my questions.It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Kind regards, The Modern Nissan of Winston Salem Team
We love our Rouge
by PamReed on 05/17/2019We were in search for the perfect SUV for us. We decided we needed to check out and test drive all the brands on the market. We encountered Collins McGee about the sixth vehicle. He was so knowledgeable and able to answer all of our… questions. We concluded that the Rogue was the vehicle for us. Even after the sale, Collins continued to offer assistance. We were completely satisfied with the service and the vehicle.Great Buying Experience with Collins McGhee at Modern Nissan Winston Salem
by CruisinJan on 04/30/2018My husband and I have purchased two vehicles from Collins McGhee at Modern Nissan in Winston Salem. He made our buying experience very easy from start to finish and made it worth the drive from Raleigh for a great deal on our new Murano… and Rogue.Mercy Newsom
by chrischris30 on 11/06/2017Me and my wife just purchased a 2017 Pathfinder at Modern Nissan. This is the 7th vehicle we have purchase in the last five years! We absolutely love this dealership. Ask for Mercy Ramirez Newsom next time you are in the market.… ChrisBest sales team; nobody will beat their service
by Dean4647 on 09/27/2017My husband and I have purchased our last 10 vehicles from Ron Long and Reggie Bethea. These are true gentlemen and make the experience of purchasing a vehicle easy. They genuinely make you feel like family and not a customer. I'm Modern… Nissan loyal.My best car buying experience!
by Johnboy on 09/26/2017This was by the fastest experience I have had at a car dealership. All the staff were helpful and courteous. Very Smooth in and out! I would recommend this dealer to anyone!Great customer service by Mercy
by RichardP on 08/28/2017I went into Modern Nissan of Winston Saturday to look around, start the process of buying a new car, drove out with a 2017 Rogue. Mercy Newsome was the epitome of the saleswoman you want to work with but never seem to find. She was… patient, knowledgeable, and customer centric. I looked at several Rogues and she helped me find just the right one for me. Then the fun began, trade in on my car and price for the new one. Usually a very arduous and difficult process, not this time. The dealership gave me a very fair trade in and a great price on the new one. I couldn't ask for a better combination, I drove out of the dealership win beautiful 2017 Rogue, my third car purchased from Mercy and Modern. I highly, highly recommend both.5 Star Service!
by Annalynn on 08/28/2017My experience at Modern Nissan in Winston-Salem was wonderful! Ron Long was my sales rep and he was so helpful and patient! He was very knowledgeable and personable. I wanted a car that was at their Hickory location and they brought it to… Winston that day! I do not regret purchasing my vehicle from them. Would 100% recommend.Great Experience!!!
by wdw8211 on 08/28/2017My husband & I recently purchased a vehicle from Modern Nissan and the service was excellent. Joe Pierce was our salesman and it was a pleasure working with him. The entire team were great to work with as well. Great staff, great service,… and a great overall experience.Excellent service
by JNeely3714 on 08/23/2017I just bought a new Rogue which I love and while there ended up getting a Sentra as well. Joe Pierce was easy to work with and very knowledgeable. He took his time and explained everything to us. I would definitely recommend him and… Modern Nissan of Winston Salem.Ron Long is a gem!
by DSlawter on 07/23/2017I worked with Ron Long on a new car lease this week. He is a pro. He was prepared, helpful, courteous and so pleasant to work with. He is truly a gem. He will always be our "man" at Modern! D. SlawterWonderful experience!
by Jnjoyce on 07/18/2017Modern Nissan of Winston-Salem is the place to go! Ron Long was such a pleasure to work with and it felt like he was a part of our family from the start. He is honest and loyal to his word. I would highly recommend him and plan to use him… again in the future. A special thanks to Chris Wilson for referring us to him. Both of you were a pleasure!2014 Kia Optima Ron Long
by AmberNW on 06/08/2017Buying my new car here was the best experience ever! Ron is awesome so friendly and willing to help he's like family now! I would recommend anyone to go here and see Ron!2017 Titan Joe Pierce
by Brian324 on 05/30/2017After searching the Internet for my Titan, Modern Nissan had what i was looking for. Can't say enough about Joe Pierce. We were very well taken care of, from start to finish2017 Maxima - Ron Long
by FourHumps on 05/30/2017As always, Ron Long was fabulous! This is the 6th vehicle we have purchased from Modern Nissan since 2000. Ron's expertise and kindness serve him well in his role. All staff members friendly....got me in and out ASAP! We'll keep coming… back to Modern Nissan of Winston Salem!Great experience
by Diamonddave on 05/19/2017First of all hi just a few lines to tell you about my experience I was looking for a used car on line an add came up from modern Nissan in Greensboro n.c selling a new car for what I was going to pay for used well that's a 2 hour drive as I… live in the mountains so I called them checked my credit everything was good went down the next day and got a car that simple no pressure from them my sales lady was awesome her name Mercy Newsom there is a Nissan place where I live but not like modern if you go there I don't think you will be disappointed great experienceGreat Service
by NewNissanOwner on 05/06/2017My experience was as quick and painless as a car buying experience could be. Ron Long is wonderful, helpful, and so patient. He is the opposite of the stereotypical car salesman. He seems to love his job and love helping customers.… Definitely not pushy and very honest.New Rogue Pernell Callahan
by JaneSam on 05/02/2017Mercy, how I love my new Rogue, thanks to Pernell Callahan. This is my 7th Nissan and this is why I go back. Pernell Callahan, Mercy, is kind, caring and very helpful in getting you in the car you want and one that meets your budget.… Pernell is the best!Thank you very much for taking the time to write us this kind review!! We are so happy to have you as a repeat customer and glad that each and every time you have a positive Modern experience!! We will pass your sentiment along to Pernell. Enjoy your Rogue!!
About our dealership
Thank you for sharing your detailed feedback with us regarding your recent experience at Modern Nissan of Winston-Salem, Paul. We understand your concerns regarding the service provided for your 2020 Nissan Rogue, and we appreciate you bringing these issues to our attention. It’s important to us that our customers feel valued and treated with transparency. We assure you that your experience does not reflect the standards we strive to uphold. We take your feedback seriously and will be reviewing your concerns with our service team to ensure all aspects of our communication and pricing are clear and fair. If you would like to discuss this matter further, please don't hesitate to reach out to us directly. Your experience matters to us, and we want to ensure we address your concerns appropriately. Thank you again for your feedback. Sincerely, The Modern Nissan of Winston Salem Team
by Modern Nissan of Winston-Salem on 06/27/2025