Volvo Cars Winston Salem
Customer Reviews of Volvo Cars Winston Salem
Review type:
Happy Customer
What a relief!
by Margaret on 03/13/2025Within less than 24 hours of when my car first made a loud jolt as though I had been hit from behind, the service department was able to schedule me the next morning with a loaner, diagnose the problem, made the repairs and even found that… I qualified for a discount! They have been good to me and I trust them. Getting cars serviced at a dealership may cost more, but it’s worth the peace of mind of knowing that it has been done rightMargaret, we're delighted to hear that our service team at Volvo Cars Winston-Salem was able to assist you so efficiently and provide peace of mind. Thank you for trusting us with your vehicle's care!
Volvo servicd
by JC on 02/22/2025Work well done and on time as expectedHi JC! Thank you for your feedback! We're glad to hear the work was completed well and on time as expected at Volvo Cars Winston-Salem. We appreciate your trust in us!
Dishonest business practices
by Frustrated on 12/06/2024updated 12/13/2024Was sold a car with defect in the windshield. Was assured the this would be fixed after the purchase. When it came time to honor this I was told it could not be repaired and they would not replace it. Despite conversations with general… manager, Volvo Cars of the Triad failed to make good on their word. Beware of shady business practices. Will not be buying from this dealership again.Dishonest business practices.
by Frustrated on 12/06/2024Was sold a car with defect in the windshield. Was assured the this would be fixed after the purchase. When it came time to honor this I was told it could not be repaired and they would not replace it. Despite conversations with general… manager, Volvo Cars of the Triad failed to make good on their word. Beware of shady business practices. Will not be buying from this dealership again.Nice job
by Larry on 11/14/2024Todd was helpful and helpful. Staff did a good job with service and auto butler cleanup.Thank you for sharing your experience, Larry! Todd & the team appreciate your kind feedback and hope to see you again next time here at Volvo Cars Winston-Salem!
Happy Customer
by Y Wagner on 10/25/2024I really liked Pablo he was really nice and helped me get a car. I give him💯We're so glad Pablo had the opportunity to assist you with your recent purchase here at Volvo Cars Winston-Salem! Thanks for choosing us and please don't hesitate to reach out if we can be of service again in the future!
A+++++
by Powers on 09/20/2024updated 10/01/2024Great service very professional and very fast serviceThank you for visiting Volvo Cars Winston-Salem! We appreciate your positive feedback and hope to see you again in the future!
Drove 230 miles to buy from these guys!!
by Joey Galloway on 09/05/2024Volvo Cars of Winston Salem has the largest selection of Pre-owned XC90’s around! They had exactly what I was looking for! My wife’s 2019 was rear-ended and totaled. This dealer had just what I needed a 2022 with low miles! It was the… perfect purchase!Joey, we're so glad you & your wife were able to find what you needed here at Volvo Cars Winston-Salem! Thanks for the kind review and please don't hesitate to reach out if we can be of service again in the future!
Auto Butler application
by Lee Hoover on 08/15/2024It is a place to make A trade Also I purchased the auto Butler which you do every 6 months so in July was my first 6 month application I was super pleased with how the car looked inside and out that auto Butler is just like getting a… clean polish it looks like it just came back out of the showroomLee, we're delighted to hear that you're pleased with the Auto Butler service at Volvo Cars Winston-Salem! Thanks for sharing your experience and enjoy that showroom shine!
Great Experience!
by Bruce on 08/15/2024Pablo was the man. He was very knowledgeable and personable and most importantly, he did not pressure me at all. I asked him not to reach out to me after the initial test drive and he didn’t. I followed up with him during my timeline and we… were able to make a deal.Bruce, we're delighted to hear that Pablo provided a pressure-free and knowledgeable experience at Volvo Cars Winston-Salem. Thanks for sharing your positive feedback! Enjoy your new ride!
You fixed it all!
by FB on 05/28/2024Great response to my questions, Chris went out of his way to get everything done that I need.Hi! Thank you so much for your kind words and feedback. We're thrilled to hear that Chris went out of his way to ensure everything you needed was taken care of at Volvo Cars Winston-Salem. Our team strives to provide the best service possible, and it's always rewarding to hear when we succeed.
Do not trust this dealership
by KB on 05/24/2024If I could give zero Stars I would. I had an awful first time experience with the service department which is sad to say considering I bought my car from these people. These people are very shady, they basically did work on my car that I… wanted to change my mind on but was not able to get in touch with them because they shut down all lines of communication and they do not answer emails so don't bother wasting your time. They told me that if I wanted to have the work undone that it would be more expensive to do that so they basically scammed me into paying more for a service than what I would have paid for it elsewhere. To make matters worse, when we were trying to figure out a solution on the payment, they decided to come and take the courtesy vehicle that they had lent me without telling me leaving me with no transportation. I had to call them to find out where the car was and they told me that I would need to pay the $1,400 if I wanted to get my car back. Everything about the way they do business is unethical And completely wrong. I will never be coming back here for anything and I'm going to tell everyone that I talk to about this horrible experience that I had with them. I hope that this helps someone from making the same mistakes that I did in the future.Great experience
by Michael Cotton on 07/12/2023All went very well. Need Saturday availability.Michael, we're delighted we could deliver an excellent experience! - Volvo Cars Winston-Salem Team
Terrible Customer Service
by Dmusic on 01/10/2023My wife and I have been here four times in the past, and still haven't test driven any of the cars we went to see; the most recent was Saturday around 9:30 - 10:00 am went to see a Mercedes; I saw an older gentleman point and send out a… young man who came out and his first words "I don't know if anyone told you guys or not but we're by appointment only" We said we didn't know, he looked at the car? And said are you looking at this car; My wife answered, "Yes," and he asked, and do you want to test drive it? My Wife answered "Yes" Well, our next appointment is at 2:45 pm, and he gave us his card. I wanted to get the car for my wife, but he never asked where we were from, how far we drove, or anything. She had no interest after being treated that way repeatedly at this Car Dealer, I told her sometimes we know we have to swallow our pride and overlook the way we have been treated if she wanted the car, but she said she just preferred not to give them our money to pay them to treat us like that. And how were we to know it's by appointment only? I didn't see that information on Edmunds when I saw the advertisement, but we saw the ad earlier in the week and didn't have a chance until Saturday to go view the car.Extremely pleased!
by Mary on 01/27/2019My husband and I were looking for a new car to replace one that we had driven for years. Getting rid of it was difficult, and we had no clue what the next perfect car would be for our family of 5. Thomas Wells contacted me shortly after I… inquired about a car that I had found on their website. Although that specific car sold before I was able to make it out for a test drive, Thomas made it his priority to find us another car that would not only be equivalent to the unavailable model, but even more suitable for my family’s needs. He was nothing but patient with us as we test drove 3 different cars, asked a ton of questions, and needed several days to make up our minds. By far the easiest sales person we’ve ever had a car buying experience with. Thanks Thomas!Outstanding!
by SandB365 on 07/16/2018This is the second time I have traveled from Maryland to Winston Salem to purchase a car at this dealership! I have received, both times, excellent care and attention, professionalism and a wonderfully fun car buying experience. I would… like to recognize both Salem and Belinda for creating the kind of atmosphere that not only makes you feel welcomed but also valued and part of the family. Those two ladies made the trip so worth while as they guided me through the car-buying experience with ease and comfort. All my questions were answered, we enjoyed each other immensely and I would recommend this dealership and specifically those two lovely ladies to everyone I know. They get a 100+% from me! Thank you, Rob, for offering such terrific cars and having Salem and Belinda on your sales team!Buying a used car!
by Brandonstafford19 on 06/26/2018I feel that the sales man really listened to what I wanted and helped me out in anyway he could. Everyone that works there had a smile on there face and was really nice and helpful!OUTSTANDING
by jonig24 on 02/17/2018I bought a used car front this dealership this past week. The staff there were so friendly!! I felt like everyone there went above and beyond what was expected. Thomas was the nice gentleman that sold the car to me. He was so patient… with me while I was debating on making my decision. I decided to buy the car and while I was doing paperwork, my mom was there waiting on me and they offered to wash her car and she didn't even buy it from there! When I went there the next day to get my car, I noticed a couple of scratches on the hood but another extremely nice salesman named Scott, went and fixed those scratches AND he even fixed another part that was coming off. All in all, my experience with the Volvo dealership was EXCELLENT! They exceeded my expectations and I would recommend this to anyone looking for a new or used car. You will not be disappointed. EVERYONE is there to help you including the nice woman at the front desk. They also have warm cookies, coffee, drinks, and fruit!customer service
by dg on 02/07/2018poor customer service and lack of expertise resulting in safety issue with tiresOutstanding Customer Service
by BillieJo on 12/15/2017This dealership has went above and beyond to make sure customer satisfaction is a #1 priority. I highly recommend this dealership in their exceptional sales and service. I have purchased many cars at different dealerships but Volvo of the… Triad has topped every other dealership all the way around in sales and service! Keep up the great work!You don't go to them, they come to you
by babsbarr on 06/29/2016When I had a problem with my 2013 Volvo S60, Volvo of the Triad sent Dale Eason from Winston-Salem to my home in Raleigh to pick up my car to take back to Winston, leaving me a loaner to drive. Upon resolution of my problem,(I chose not to… have the work done at this time), the very next day, Dale Eason returned to my home with my Volvo and then back to Winston with the loaner. I have never had service like this with any other dealer in my life. Not only was Dale knowledgeable and professional, but very helpful, in addition to having a great personality. He even showed me how to connect my smart phone to my Volvo. Where else can you get this kind of service? I highly recommend this Volvo dealership, and especially Dale Eason!!
Here at Volvo Cars Winston Salem, your health and safety is always our number one concern. With that in mind, we are doing everything possible to flatten the curve and protect our community from the spread of COVID-19/Coronavirus and offer appointments by request for Sales and Service.
To ensure we are doing our part, we will be offering reserved appointment hours for our elderly customers. On Monday and Wednesday appointment times between the hours of 7:30 a.m. to 9:30 a.m. will be reserved for customers aged 60 and up. Normal business hours are Monday through Saturday 9:00 am - 6:00 pm.
If you cannot come to us, you no longer have to worry about leaving your home and exposing yourself to undue risk to service your vehicle. We will also extend our Valet Service and come to you up to 200 miles away from Winston-Salem, bring your vehicle back to the dealership to service it and return it to you.
We're so glad Pablo had the opportunity to assist you with your recent purchase here at Volvo Cars Winston-Salem! Thanks for choosing us and please don't hesitate to reach out if we can be of service again in the future!
by Volvo Cars Winston-Salem on 10/28/2024