Southern Pines Chevrolet Buick GMC
Customer Reviews of Southern Pines Chevrolet Buick GMC
Review type:
New tires and state inspection
The Best
by Flobell on 07/10/2015updated 07/20/2015Very pleased with everyone that i met .... Charlie is the best ... All Salesmen should be true and kind as he is ....Thank you very much for taking your time to leave us a review! We are pleased to hear about your great experience with Charlie. If there is anything else we can do for you, just give us a call! Best, Emily Spielman | Customer Experience Manager
Great Experience
by Katlyn01 on 06/02/2015updated 06/15/2015Had a very positive experience. My salesman was very friendly and helpful throughout the process, very pleased and would defiantly recommend to friends and family.Thank you for leaving us this great review! I'm very happy to hear that our team was so helpful during your visit with us. We look forward to seeing you back again! Take care. Emily Spielman | Customer Experience Manager
Excellent dealership
by MrsMGB on 06/09/2015Efficient professional service. I have been taking my car to this dealership for six years. Although I could probably get the work done more inexpensively, I trust the employees to take care of my car in an honest manner.Thank you for your continued patronage and for leaving us this terrific feedback. Our team works extremely hard to keep our customers coming back and its a pleasure to hear weve succeeded. Customer satisfaction and world class customer service is our number one goal, and we are pleased you feel the way that you do. We are more than happy to accommodate all of your needs and we are thankful to have you as a loyal customer. We look forward to seeing you again at your next visit! Best regards, Emily Spielman | Customer Experience Manager
HIGH COUNTRY
by Bcharmed on 05/05/2015updated 05/18/2015The visit was quick, Fast and accurate and very friendly with all the employees and everyone working hard for a common goal of getting me and family the best offer available.Thanks for your perfect review! We're glad to hear that our team provided you with fast, accurate, friendly and quick service! We strive to provide excellent customer service, and we're glad that this was the case for you! Congratulations on your new vehicle and we look forward to seeing you again! Best, Emily Spielman | Customer Experience Manager
SUPERIOR CUSTOMER SERVICE
by Manaya on 05/06/2015I was so pleased with the service from start to finish. It is so refreshing to see people in a company that provide great customer service and actually care about their customers.Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Southern Pines Chevrolet Buick GMC. If there is anything more that we can do, please come back and see us again. Take care! Best, Emily Spielman | Customer Experience Manager
Service was efficient despite computer glitch
by hankkr on 04/23/2015updated 05/06/2015The service department was very efficient. Somehow the computer system did not have my scheduled appointment, but I did receive emails reminding me of the appointment. Since there were cancellations, they took care of my oil change,… checked to see if my tires needed rotated, and did a 26 point inspection. Very pleased with the outstanding service, in spite of the computer glitch!We appreciate your kind words about the entire service team. It's always great to hear from our customers and we're glad you were pleased with your visit. Thank you for choosing us for your vehicle needs. Emily Spielman | Customer Experience Manager
my service experience
by PMart on 03/28/2015Your service technician Aaron was excellent. Attentive to my needs and handled my visit with the type of consumer service more operations should employ. I appreciated everyone whom was involved, from the person who set my appt. to the… individual that ordered the needed part for me. All in all a pleasurable experience.We would like to extend our gratitude to you for taking the time to give us your feedback. It is wonderful to hear that Aaron and our staff at Southern Pines Chevrolet Buick GMC were able to provide you with great experience! We really appreciate this feedback and I'll be certain to share it with them. Thank you and let us know if there's anything else we can do for you. Also, be sure to stay connected with us on Twitter and Facebook for dealer updates and specials. Best regards, Emily Spielman | Customer Experience Manager
Friendly and Professional Staff
by ashmor88 on 10/03/2014Southern Pines Chevrolet Buick GMC made my first car buying experience easy. I was treated with respect and my sales rep, Bobbie, was knowledgeable and friendly. They made the entire experience a great one. I will be returning for future… purchases.Best two truck buying experiances EVER!!!
by agplayer2000 on 09/13/2014I did not have the Truck Buying run a round from The Managers or Sales Staff. Straight up and honest. Start to finish FIVE STAR.!!! I thank and will see this dealer again. Recommend the experience for anyone one who wants treated right… the first time and every time..Routine service of our Arcadia GMD
by ganny67 on 09/09/2014I am satisfied with the dealership and service garage. They took me right on time and had my car back within 1 1/2 hour. I will use the service garage again. People are always positive and very helpful with anything that I need.Purchase with a trade in
by shirley29 on 07/09/2014We found that dealing with Southern Pines Chevrolet Buick was a very good experience. This was our 3rd auto purchase from this dealer, so we felt comfortable with going back there. Bobby, our sales rep was very knowledgeable and efficient… in handling the transaction. We are satisfied with the whole experience. We have always found their Service Department to be very good and by making an appointment, we have never had to wait to get the vehicle in.Worst customer service EVER! Don't waste your time & money here!
by ncpharmdgirl on 01/18/2010Decided to book an appointment with this dealership to have my brakes inspected. I booked my appointment 3 weeks ahead using their online appointment link. I received a call a couple of days later to verify my appointment. When I arrived… at the dealership, I didn't know where to go and ended up at the parts counter. The guy at the parts counter told me to see the guy with glasses who had ignored me when I came in the door. So when I approached him he seem annoyed and asked me what I needed and what kind of car I had. I told him my name and that I had an appointment today at 10:00. He looked on the schedule and did not see my name but told me he would work me in. I HAD AN APPOINTMENT but yet he would work me in. He walked with me to my car, looked my tires, and sat in my car without saying a word to me. He walked back to his computer and looked up my name and saw that I was on the schedule for the previous Saturday. Without saying a word to me, he gave another service guy my keys and told him that he had scheduled me for Saturday. The new service guy was completely rude to me the whole time and acted like I was bothering him. He said he would TRY to work me in and that it would be 3:00pm (this was 10:00am) before anyone could inspect my brakes. All I wanted was for someone to LOOK at my brakes to see if they needed changing. WHY was this going to take 5 hours? I told him to just give me my keys back and I would take it somewhere else. In this bad economy you would think people would try their best to make and keep customers. I guess they must not need the business!Great Service
by Albarbo on 04/17/2014updated 08/03/2025I am always pleased with the service performed on my vehicle. Never doubt their advice and service completed.Do not trade in a vehicle
by Mbonds on 06/08/2014updated 08/03/2025Best sales staff I have ever purchased from but the managers are something else. Only issue I have had was purchasing my 3rd car. I was offered 25% of the values that edmunds and Kbb said my car was worth. Sad thing is that I purchased my… vehicle from them! Like I said the sales, service and support staff are top notch.***AWESOME SERVICE MAINTENANCE****
by Banks2014 on 04/17/2014updated 08/03/2025I had my 2013 Silverado serviced and they did a terrific job!! Their quality of work was awesome and perform my truck maintenance within the time-frame they told me. They were all friendly and very considerate of all the customers. Thanks… so much for what you did for me in giving quality work to my my truck. You get 10 stars from me!!!!!Great Service
by Albarbo on 04/12/2014updated 08/03/2025I am always pleased with the service performed on my vehicle. Never doubt their advice and service completed.Superb Customer Service
by Consistent83 on 03/31/2014updated 08/03/2025This dealership really does have a home town feel to it. There was never any pressure to buy. Charlotte, my Sales Associate was very knowledgeable with all the equipment on the Impala and made sure all my questions were answered. I was on a… tight schedule but everyone from the Sales Manager, David to David in Finance made the purchase happen quickly, especially since the car I wanted was located in Georgia. Outstanding, Exceptional and Professional are the words that truly define this dealership.Excellent customer service
by les38 on 05/07/2014updated 08/03/2025By far the best car buying experience I've had. The staff worked diligently to get us into the truck we wanted and went out of their way to ensure we were happy.Professional Staff and extremely clean modern facility
by RSowner on 04/03/2014updated 08/03/2025I just purchased a 2014 Sonic RS and my experience with Southern Pines Chevrolet Buick GMC was excellent. The staff was informative and extremely helpful and worked to get the car I wanted at the price I was looking for. I highly recommend… this team to anyone looking for a new or used car.Superb Customer Service
by Consistent83 on 03/31/2014updated 08/03/2025This dealership really does have a home town feel to it. There was never any pressure to buy. Charlotte, my Sales Associate was very knowledgeable with all the equipment on the Impala and made sure all my questions were answered. I was on a… tight schedule but everyone from the Sales Manager, David to David in Finance made the purchase happen quickly, especially since the car I wanted was located in Georgia. Outstanding, Exceptional and Professional are the words that truly define this dealership.Great service
by buickfan1 on 01/23/2014updated 08/03/2025The service department at this dealership provides great service and always goes the extra mile when it comes to taking care of their customers! They even call to check and see if you have any service needs if it has been a while since your… last service. I have always been very pleased with both the quality of the service performed and the friendly attitude of the service staff.
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We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
by Chole Yates on 10/25/2024