Customer Reviews of Crossroads Ford
Review type:
Highly pleased
Highly pleased
by Monica M on 07/07/2025I had a wonderful experience at Crossroads Fords Southern Pines. My sale consultant was helpful and knowledgeable and everyone was friendly and efficient.Hello Monica, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great Service
by Brent Ha on 07/07/2025My 2016 Ford Explorer is in great condition after the service technician did a great job on my vehicle and as well as the staff very friendly and I am thankful for all of them.Hi Brent, thank you for leaving such a great review and high star rating. We are always more than happy to assist you if anything else comes up. Take care!
Service for Ford F-150
by Service on 05/16/2025Advisor was friendly and service was quick. A very good experience.Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Crossroads Ford of Southern Pines, we value our customers and we look forward to seeing you on your next visit. Take care!
Oil Change
by Lee parris on 02/03/2025updated 02/10/2025The staff is always nice and will go out of their way to accommodate you.Lee, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Manufacturer Defects not covered in bumper to bumper
by SoPi NC Joe on 01/29/2025I have a 23 Expedition Limited and the chrome molding on the center console is bubbling up and peeling off. Ford says it’s NOT covered under the bumper to bumper warranty, more specifically the parts warranty. This is a known problem, yet… Ford won’t cover it. Sad that you spend 80K on a vehicle and they won’t cover a manufacturers defect (or parts defect).Thank you for sharing your feedback. We truly value the opportunity to address concerns and strive to provide clear communication regarding warranty coverage. Our team is committed to working closely with every customer to explain these details and explore all available options. If you have any further questions or would like to discuss the matter in more detail, please feel free to reach out to our Service Manager directly. Evin Myrick at 910-692-8765
Hi, we are so disappointed to learn of this situation you have described. We want the chance to talk to you further, so please call us at (910) 692-8765 as soon as possible so we can work with you to make this right. We hope to hear from you.
Oil Change
by Heavy duty on 01/09/2025Great experienceYour satisfaction means a lot to us, and we truly appreciate you choosing Crossroads Ford of Southern Pines for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.
Service
by All my fords on 12/12/2024They get you in and out with prompt service. No issuesYour satisfaction means a lot to us, and we truly appreciate you choosing Crossroads Ford of Southern Pines for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.
2025 Ford Explorer Platinum
by Platinum Man on 12/09/2024Sort of like a Trans-Atlantic Flight...Smooth takeoff, a little chop in the middle, and a very smooth landing.Hi, we appreciate your feedback of our Staff's outstanding service! If there is anything else we can do to assist you, please let us know! Take care!
F150 Service
by BH112524 on 11/25/2024Excellent customer service by Tyler.Hi, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Mrs.
by No Name on 10/10/2024It was an easy experience.Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
2023 Expedition
by Cdparks on 03/16/2024Very professional staff. Salesman was very customer friendly and courteous. Sales manager and internet manager were easy to work with during the negotiation process.Great experience.
by happycust70 on 02/01/2024Lee in sales was great and Cory in finance was solid. Some logistical issues in finance with someone who resigned so it delayed the process, but that was rectified.Friendly Dependable Folks
by Rose M.T. on 08/30/2023Always treat me well. Efficient service. Top of their game.Great dealership
by BHaynes on 05/25/2023My experience have been great ever since I’ve had my first ford vehicle they treated me with respect and vehicle with the best technician.Oil change
by Car Guy on 03/23/2023Outstanding! Cross Roads Ford, Southern Pines is a very reputable, family friendly, community oriented business. Their professionalism is beyond reproach. Thanks Ford familyCrossroads of Southern Pines NC
by Djoesbc on 02/02/2023This dealership went out of their way to make sure that I was at peak satisfaction for my service experience.My Ford Escape
by Netta P on 12/21/2022I took my car in for servicing. The work was done very quickly with minimum wait time. Ahrian, was extremely helpful .Crossroads Ford Southern Pines NC
by Karen F on 12/23/2018Thank you to Ann Bell for always giving the Best Customer Servics . 5 stars for Ann Bell ⭐️⭐️⭐️⭐️⭐️Great service.
by uncman87 on 06/13/2017I had to take in my Ford Taurus for an new battery. The service was excellent as always and the staff was very nice and professional.my new Fusion
by florrie on 08/16/2016updated 08/29/2016Great service as always. The staff are always efficient and professional
Ford Bronco Sport
Ford Explorer
- Complimentary Drinks
- Complimentary Coffee
- Cable Television
- Television
- Vending Machines
Hello Monica, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Rhett Rogers on 07/12/2025