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Manufacturer Defects not covered in bumper to bumper
Written byon 01/29/2025
I have a 23 Expedition Limited and the chrome molding on the center console is bubbling up and peeling off. Ford says it’s NOT covered under the bumper to bumper warranty, more specifically the parts warranty. This is a known problem, yet Ford won’t cover it. Sad that you spend 80K on a vehicle and they won’t cover a manufacturers defect (or parts defect).
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Rose Schmidt on 02/07/2025
Dealer Response
Hi, we are so disappointed to learn of this situation you have described. We want the chance to talk to you further, so please call us at (910) 692-8765 as soon as possible so we can work with you to make this right. We hope to hear from you.
ReportCassie Olsen on 02/03/2025
Dealer Response
Thank you for sharing your feedback. We truly value the opportunity to address concerns and strive to provide clear communication regarding warranty coverage. Our team is committed to working closely with every customer to explain these details and explore all available options. If you have any further questions or would like to discuss the matter in more detail, please feel free to reach out to our Service Manager directly. Evin Myrick at 910-692-8765
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