Customer Reviews of Fred Anderson Toyota
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The following reviews are more than two years old. They are not included in the overall rating.
218 reviews
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Great Experience
by JF on 04/17/2019Best Toyota dealership in Raleigh. Been a client for over a decade. I keep coming back for the prices, service department, location and great staff.Excellent car buying experience
by JHH on 04/16/2019I searched several dealerships looking for a mid-size SUV, and the expertise and customer service by Matt Lowry at Fred Anderson Toyota was unmatched. I am beyond pleased with my purchase of a 2019 Toyota Highlander and would highly… recommend Fred Anderson Toyota to anyone looking to purchase a new or pre-owned vehicle.Great Experience
by 4Runner on 04/15/2019Great experience with Rodney, who found a vehicle based on my specific needs.Outstanding service
by LindaG on 04/15/2019Mike Lee was great, not pushy,professional that is why I return to this dealership and requested MikeFred Anderson Toyota of Raleigh is #1
by NewToyota on 04/09/2019Great people, excellent deal. Very impressive showroom and plenty of new Toyota's in stock to choose from!Recall ZE6 Cause 550351
by Patel on 12/14/2018All we wanted was to get sticky dashboard of the car changed. After we got call that car is fixed we picked up on Nov 11,2018. It has been exact 2 days. Car started showing Battery sign first on car indicator. Then it showed ABS sign and… now car not even start. This was fairly good running car. All we wanted car Dashboard changed not to get broken car. If there was a negative rating I will give them that instead of this low rating. Not worth my time for sure as I didn’t pay a dime for recall. But if I take car now it will cost me more than what I would have paid for recall replacementBeware
by Robertdc on 09/20/2017Do not believe the family plan hype of free oil change. You must get their other overpriced services to get that oil change. I have no idea how they have a 5 star rating. I feel ripped off almost every time. You get charged for alignments… and rotations that are not performed, even charged ($35) to replace windshield wipers that was not done. I would rather go visit a dentist. I love my Toyota but would never purchase from Fred Anderson again because of the maintenance department.Lack of Integrity
by MGray_1 on 05/02/2017"Though negotiations are a rough game, you should never allow them to become a dirty game. Once you've agreed to a deal, don't back out of it unless the other party fails to deliver as promised. Your handshake is your bond. As far as I'm… concerned, a handshake is worth more than a signed contract. As an entrepreneur, a reputation for integrity is your most valuable commodity. If you try to put something over on someone, it will come back to haunt you." â Victor Kiam, Owner of New England Patriots and Remington Products Integrity is one of the basic tenets of doing business. If a handshake and an offer on paper are not a basis for doing business, then business cannot be cannot be done. From my experience, Fred Anderson lacks this basic integrity and therefore I cannot recommend attempting to do business with them. After spending all weekend on used car lots and in customer lounges getting my Toyota 4Runner appraised for sale and negotiating a figure, Fred Anderson Toyota's Pre-owned sales staff had made the highest offer. After some back and forth between a sales manager and salesman (whose names I will omit) we came to an agreement. I had been honest from the start and told them I had one more dealership left on my list and that I would call them with a yes or no. I left with a figure on paper and a handshake. The next dealership could not beat the offer, so I called back to Fred Anderson to check if the offer still stood, and was told yes. I notified all the other dealerships that I had a higher offer on my way to fill out the paperwork at Fred Anderson. When I arrived, I was told the finance staff were swamped with other customers and that it would be better if I came back the next day. The next day, I made arrangements at work and took time off to go to Fred Anderson to complete the paperwork. There was another sales manger on staff that day and he didn't like the figure we had negotiated the prior day. He made up an excuse about a couple of light dents on the roof and handed me the lowest figure I had seen in three days. I explained that I was not there for negotiations as we had already completed the process the day prior and had reached a deal. I showed him the paper offer and explained that we had shaken hands over the figure the prior day and that my time was being disrespected. After over an hour of this, I was told "We're going to have to let you walk. We appreciate your time." ... "We appreciate your time." ... It is this thoughtless, empty, canned sentiment and the general lack of basic integrity that will keep me, my family, my friends, and hopefully whoever reads this review from doing business with Fred Anderson Toyota.Very disappointed
by josephr2 on 04/14/2017Moved to Cary from Boston and used Fred Anderson for all my service needs for over 5 years. Had great service and trust. When it came time to trade my Highlander in for new model I experienced a very stressful and uncomfortable experience.… I had researched the price of new model and trade in value of my car. The sales person and manager tried to overcharge on new model and under value my trade in car. I feel they were relying to take advantage of fact my wife and I were seniors in our 70's. After much stress and tension we left and bought a Hyundai.Great place to buy a car :)
by Sharon_fel on 10/02/2016updated 10/14/2016The customer service was awesome. My car buying experience was easy and painless. Everyone is super nice and answers all of my questions.Realtor
by Gregory_Karl on 10/05/2016updated 10/14/2016I appreciated the attentiveness of the staff and free car wash. I got the car back when promised. I would recomend.toyota
by Elainesienna on 10/01/2016updated 10/14/2016Jessica was very professional, knowledgeable and helpful. The new wait room is spacious and really comfortable. Having the bathroom right there makes it even betterGreat service in a clean, bright facility.
by NoOneYouKnow on 10/02/2016updated 10/14/2016Appreciate the thorough customer support. Service manager double check previous history so I didn't duplicate in 120,000 mile service, thus spending unnecessarily, car service I had already had done. She also said the car would be done at… one PM, and it was done a little earlier.VMurrell
by VedaMurrell on 09/30/2016updated 10/11/2016The tech and servicemen were very nice, thorough & professional. They took the time to explain things to me and accommodated my schedule.Prius 10k service
by kattiu323 on 09/26/2016updated 10/11/2016Love the new layout! The customer waiting area is great and the cookies were delicious. The website was awesome and I was glad I be able to schedule the appointment.Great Experience
by Daniel_2 on 09/29/2016updated 10/11/2016Our salesperson was knowledgeable, friendly and professional and offered a great deal on a 2016 Rav 4 Hybrid. The dealership is modern and well equipped with a large selection of both new and used cars.Tires, alignment and oil change
by Chrisvt2700 on 09/27/2016updated 10/11/2016Fast service, excellent facilities and the most professional service staff anywhere. There is no better option for service or sales.Fred Anderson Toyota - Excellent Service
by BCBiery on 10/01/2016I have been dealing with my service advisor, Ryan Cesar, for many years. He is personable, knowledgeable, and goes above and beyond to let me know what is needed for my car. I trust his judgment and my dealings with him have always been… very pleasant.Great experience
by flintsnc on 09/19/2016updated 09/30/2016Ryan Caesar was very helpful. Friendly, quick to respond and let me know when my car was ready and what it needed.Thanks for your outstanding review! We're glad to hear that Ryan was friendly, helpful and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Andy Little | 919.787.0099
Great experience
by BobLawblaw on 09/20/2016updated 09/30/2016Great customer service and amazingly clean and comfortable waiting area. I was in and out in 45 minutes too. I literally just told my husband I'm only buying Toyotas so I can hang out there. Well done.Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Best, Andy Little | 919.787.0099
Great customer service
by Leah27617 on 09/22/2016updated 09/30/2016The customer service watch top notch, and the freshly baked chocolate chip cookies were a nice touch. I waited for my vehicle, and was in/out in a timely fashion. The newly renovated customer waiting area was comfortable, with plenty of… seating and cell phone charging outlets.Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Best, Andy Little | 919.787.0099
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Best, Andy Little | 919.787.0099
Toyota RAV4
Toyota Camry
Toyota Highlander
Toyota RAV4 Hybrid
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About our dealership
At Fred Anderson Toyota, we’re excited to share our passion for Toyota's with our customers. From finding the right Toyota for you to crafting a finance plan to covering your car service needs, we’re here to guide you through your automotive journey.
When you purchase a new Toyota or Scion from Fred Anderson Toyota, your new vehicle will come with a complimentary lifetime limited non-factory engine warranty, good at participating dealers. It will also include lifetime oil changes, loaner cars, car washes, and special loyalty discounts. In short, Fred Anderson Toyota offers great prices, and has a special plan that will help you reduce the cost of your new Toyota or Scion.
Browse our online inventory of new and used cars, crossovers, SUV's, and trucks for sale in Raleigh, North Carolina. From the spacious 4Runner to the nimble Camry, we offer a wide selection. Have any questions? Reach out to one of our car experts. 919-787-0099 www.fredandersontoyota.com
What sets us apart
#1 Toyota Dealer in North Carolina!
The Consumer Satisfaction Awards represent an expansion of our annual recognition program for top car dealerships in the U.S. and Canada. The program is intended to compliment our annual Dealer of the Year Award.
#1 Dealer of the Year Award for North Carolina!
DealerRater's Dealer of the Year Award Program recognizes a select number of car dealerships throughout the United States and Canada for outstanding customer satisfaction!
When you purchase a new Toyota or Scion from Fred Anderson Toyota, your new vehicle will come with a complimentary lifetime limited non-factory engine warranty, good at participating dealers. It will also include lifetime oil changes!
Amenities
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
Thank you for the fabulous review! It is great to know that Ryan's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Best, Andy Little | 919.787.0099
by dealerreply on 10/03/2016