Customer Reviews of Fred Anderson Toyota
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Car returned in worse condition than when I brought it in
by enerchi on 03/23/2011updated 08/05/2025I bought a brand new Venza last Sept. I have taken it in to Fred Anderson Toyota twice now for regular service checkups. BOTH times, the brand new running board, dashboard, interior and doors were covered in grease! This is a light-colored… interior so grease and marks are very visible. I'm astonished that my car has incurred more wear and tear and damage at the DEALERSHIP! My dashboard also had a tear in it when I got it back so now they have to order a new part. I'm afraid to even take the car in for the repair--god knows what else will be damaged! What are these technicians DOING? I really hate to bring my car back there but I have free maintenance. The manager did a great job of answering the complaint, but since I expressly requested that they make sure not to leave grease and other marks this time, I'm not sure I can trust that any future service won't produce the same result, or worse. I would urge you to consider this if you're buying a car there. There's no excuse for a dealership returning someone's car in worse condition than when it was brought in--particularly a NEW car! Fred Anderson Toyota has obviously gotten too big for its britches with a huge new facility and has forgotten about the number one reason to be there in the first place--its customers.Toyotata Highlander Review
by larsnelson on 04/03/2011updated 08/05/2025I bought my highlander from Fred Anderson after putting in several internet quotes to other Toyota dealerships and going to 3. Do not bother going to a dealership without quotes from other dealers, which you can get online. Pick 2… dealerships that you feel are where you want to buy the car (for me Leith and Fred Anderson.) Figure out your options on Edmunds. New 2011 2WD Limited with tow package, JBL Speakers, and car mats. Edmunds average price $33,775. Now, use other dealerships over the internet to get better quotes. I used Toyota of Goldsboro and Hubert Vester of Wilson to get the price down. When I first talked to Fred Anderson the price was $35,000. After going from dealership to dealership I got the price down to $33,000. Fred Anderson was great to work with. For financing also use the internet to get bank quotes, so that when you go into the dealership they will come down.Great Buying Experience
by sasrop on 01/28/2011updated 08/05/2025I was treated wonderfully and after the vehicle was located and brought in, everything was accurate. Couldn't be happier.Purchase of 4Runner and Camry
by KristenLH on 04/30/2014updated 08/05/2025Sales group was friendly and willing to work with us to get to a price we needed.They worked with me but deceived me during financing
by budgetstudent on 10/01/2012updated 08/05/2025I decided to look into a 2012 Corolla type S with moon roof. I did my homework and checked all the reviews for the car and got quotes from everywhere I could. I visited Fred Anderson Toyota (FAT) and got to the point upfront. I told them… that I expected to pay so much for it (taking an average from what others paid; check TrueCar for an estimate and go at least $500 lower). The sales person was perceptive and took the numbers I presented back to his manager (or whomever) and came back and told me that my price was too low. I was done with them at that second. The sales person came back and matched the price. (Caveat: the quote that Fred Anderson matched was reasonable - don't go with offers $6k lower than MSRP, it won't happen!) Anyhow, I shopped around some more and got an even lower price from Hendrick Toyota. I liked the new ($200) lower price but HT was too far away and they did not have the car in the lot; it would have taken 4 days to bring in and I was in need for it ASAP. I took my new quote back to F-A-T and they matched it. This was the best part about F-A-T: price matching (but no beating). The Bad: When working with the financing, FAT was quoting me higher than desired interest rates. I expected 2.9% and they were quoting me at 3.75%. I expressed that I would finance the purchase using my bank. They came back with "special" Toyota financing of 0.9% but took away the $750 dealer cash that I doggedly fought for. My main complaint is that they "work" with you to arrive at a final price but take away from you during the financing process claiming that "that is how the incentives work." I ended up getting the car simply because I expected to finance at 2.9% but ended up with a 0.9% rate. This decreased my monthly payments by $2 and I felt okay with it. However, I did not appreciate that they took away the Toyota dealer cash claiming that that was the only way I would get the 0.9% financing. I did not believe that it was an honest move. I would only recommend this dealer if you were buying your car cash. Otherwise, financing through them (Toyota) will cost you at least $750.False Advertising/Dishonest Practices
by mmtrichey on 01/28/2014updated 08/05/2025False Advertising. Unwilling to make it right. I found a 2012 Hyundai Sonata "Limited" on their website. The car listed everything I wanted/needed and the asking price was good. I asked for more info from their "Get Your VIP Price" option… on their website. I got a call back from a woman first. I explained that I lived almost 300 miles away and had to make sure the car was as described. We went down the list and she confirmed it had everything listed (leather seats was my biggest "need" since I have a severely autistic 12 yr old son still in diapers that likes to take frequent rides. His diaper doesn't always hold everything and cloth seats simply won't work). She confirmed it had leather seats. She then said she would have the salesman (Len) call me back. I got a call from Len who also confirmed that it was a "Limited" and that it had everything the website listed. He also personally walked the car for me. I told both the girl that called me and Len that I had to know for sure the car was as described because I did not want to drive 300 miles and have surprises when I got there. I made this VERY clear. They both confirmed everything was correct. So, I drive from Greenville, SC to Raleigh, NC to buy the car. I get there an NO LEATHER seats. An apologetic Len speaks to his manager who says they will add the heated leather seats and they would "eat it" (the cost) since it was their mistake. He then proceeds to tell me I'll have to pay full asking price if I want the leather seats or they'll knock $1600 off the asking price if I take the car as is with cloth seats. How exactly are they "eating" the cost if I have to pay $1600 more to have the leather installed? They're not "eating" ANYTHING. I told them that they should add the leather and heated (at their own cost) the way their website and two of their own employees had told me it had and then we could negotiate the price from there. They said they wouldn't be able to do that. So I drove 300 miles home (getting home at 12:30am). I then got an email the next day asking about my experience. I told them everything I'm saying here and the woman (Anna B) responded with an apology and said she was going to forward my experience to the "management team". I waited 2 business days thinking someone from management would call or email me to discuss. NOTHING. Clearly they could care less. I would not be writing this review had I lived locally, but to drive that far after being told by the website description and TWO of their own employees that the car was as described is simply frustrating beyond imagine.Waste of time
by smartypotts on 12/06/2013updated 08/05/2025I called Fred Anderson yesterday morning to tell them that I was coming to see a specific van that I had seen on their website. I got there around 4 pm and the salesperson immediately pushed us into the office to fill out paperwork. We were… very uncomfortable. Finally after we were approved for a loan, he brought out the van. It was dirty, stickered, rear hatch was dented, back of driver's seat had fallen off, the seats were sticky, and fingerprints coated the inside of the windows. Salesperson assured me the van would be in top notch condition tomorrow if I decided to buy it today. They lowballed me on my trade--we're talking $250 for a van that KBB gave a $1100 trade in value. Then they insulted me with a high 5% interest rate (I have excellent credit) and refused to budge to the KBB value of the van we were looking at. Don't even get me started on all the fees and junk they piled on at the end. The salesperson was very unknowledgeable and the "closer" was just rude and insulting. No deal for Fred Anderson.We're very sorry to hear that your experience was disappointing and apologize for it. We strive to provide the best service and vehicles to our customers and are always looking to improve. If you would like to further express your concerns please don't hesitate to contact us. Regards, Brian Mayfield - GM
Great Customer Service
by FASL on 03/25/2014updated 08/05/2025I like that Dan, Salesman did not pressure me to buy. He stated the facts and allowed us to looked around and test drive the car without supervision. He tried to ensure that the process proceeded smoothly.I am happy to hear that Dan was able to provide you with the outstanding customer service that we strive to deliver to each of our guests. It is imperative to us that we make the car-buying experience painless and efficient from the initial negotiations to the final paperwork. Be sure to visit us on Facebook and Twitter for access to our unbeatable coupons and specials offered to our likers and followers. Thank you for choosing Fred Anderson Toyota. Sincerely, Brian Mayfield GM
So Easy and Great Deals
by lizmor16 on 01/11/2013updated 08/05/2025I had been car shopping for awhile and had decided on the Prius C, but the price at the other dealers were crazy and they wouldn't budge on price. I searched online and saw the price I wanted for the exact car I wanted at Fred Anderson… Toyota. I called and they confirmed the price over the phone. I came in later that night and everything was ready. There was no hassles and no changes to what was promised on the phone. Larry, Ramin, and Calvin were great and even stayed late to make sure the deal went through. It was a truly pleasurable experience for car shopping.Thanks for taking time out of your day to leave feedback and let us know how we're doing. Its nice to hear we were able to give you such a great shopping experience. A quality shopping experience is one of our top priorities, and we do everything we can to support our customers. Our doors are always open, so if you need any further assistance with your vehicle, let us know. Enjoy your new Prius C and we look forward to working with you in the future! To stay up to date on our current news and information, remember to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Andy Little GM alittle@anderson-auto.com
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About our dealership
At Fred Anderson Toyota, we’re excited to share our passion for Toyota's with our customers. From finding the right Toyota for you to crafting a finance plan to covering your car service needs, we’re here to guide you through your automotive journey.
When you purchase a new Toyota or Scion from Fred Anderson Toyota, your new vehicle will come with a complimentary lifetime limited non-factory engine warranty, good at participating dealers. It will also include lifetime oil changes, loaner cars, car washes, and special loyalty discounts. In short, Fred Anderson Toyota offers great prices, and has a special plan that will help you reduce the cost of your new Toyota or Scion.
Browse our online inventory of new and used cars, crossovers, SUV's, and trucks for sale in Raleigh, North Carolina. From the spacious 4Runner to the nimble Camry, we offer a wide selection. Have any questions? Reach out to one of our car experts. 919-787-0099 www.fredandersontoyota.com
What sets us apart
#1 Toyota Dealer in North Carolina!
The Consumer Satisfaction Awards represent an expansion of our annual recognition program for top car dealerships in the U.S. and Canada. The program is intended to compliment our annual Dealer of the Year Award.
#1 Dealer of the Year Award for North Carolina!
DealerRater's Dealer of the Year Award Program recognizes a select number of car dealerships throughout the United States and Canada for outstanding customer satisfaction!
When you purchase a new Toyota or Scion from Fred Anderson Toyota, your new vehicle will come with a complimentary lifetime limited non-factory engine warranty, good at participating dealers. It will also include lifetime oil changes!
Amenities
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
I am happy to hear that your time spent with our sales associates was a pleasing experience. We pride ourselves on the high level of our service excellence. If you have any questions or concerns regarding your new vehicle, please come back to visit us. We are eager to see you in the future. Be sure to check out our Facebook and Twitter so that you can take advantage of our many great specials and incentives. Sincerely, Michael Anderson | 919.571.5100
by fatoyota on 05/02/2014