Customer Reviews of Marine Chevrolet
Review type:
Write a review: Sales
109 sales reviews
Sort by:
Update on Previous Review
by Retired Marine on 07/30/2021Had discussion with General Manager and he rectified the situation to both of our satisfaction and assured me corrective action to make sure customer is briefed on options and protection plans.We acknowledge your review and are currently looking into the events you’ve detailed.
PSA-ADDS BOGUS OPTIONS AS STANDARD PRACTICE
by Retired Marine on 07/29/2021PSA: BUYER BEWARE!!!!! Bought a 2022 Trailblazer at this dealership a month ago, cash deal. Third car at this dealership. I was cleaning my car out and found the sticker from window. Then was comparing to my contract. Under options it had… $648, $299 and $799. Nothing next to it. Since it is under base price of vehicle and no other options were offered or explained, you would assume these are factory options. Called and spoke to Sales manager Paulie and he tells me the $648 was for rubber mats, the $299 was for nitro plan for tires, that their own service department across the breezeway sells for less than $50 a year, and the $799 is a protection coating. I said I never agreed to these items, but he was going to refund me $648 for the rubber mats. Next thing I know, they said the $648 was for some rear end safety light that beeps 3 times before someone rear ends you! So basically, they claim these are standard options that Marine Chevy adds themselves on 95% of THEIR cars except commercial vehicles (Sales manager Daniel told GM rep). Funny thing is for something THAT IS STANDARD, they didn’t even know what the charges were on my contract and sales manager got it wrong! Plus, the customer has no idea what they are getting, how to use it, or the alterations that were made to their vehicle. Bottom line is they add $1746 of useless and frivolous options without your knowledge to every vehicle that is not commercial because you are buying at Marine Chevrolet Cadillac and this is STANDARD. Being a retired Marine, I fear the young Marines are getting screwed over. This adds additional $30-50 extra per month if financing depending on your % rate. Seems fishy to me! Do yourself a favor and go to the Swansboro dealer or somewhere else that doesn’t use this ruse adding extra unnecessary options to make money because according to them, this is STANDARD. Left 2 messages for the General Manager and GM left him a message and no call backs. That must be STANDARD too! Pass the word!Great dealer ship
by Jeffcynthia on 03/27/2016Paul and Taylor went out of their way to make the car deal they stayed after hours (well after the dealer ship was closed) just to make sure we were happy with our new car Taylor went above and beyond helping us with all the features and… buttons on the car Paul went out of his way to make sure the price stayed where we needed it over all this was the best car buying experience I've ever had. Thanks guysMy recent purchase
by Collin_1994 on 01/26/2016updated 02/12/2016It was really easing going, the salesman i went through was very helpful and made the process very easy and got a great deal on the truck i purchased.My Experience
by KyleMuniz1995 on 01/01/2016updated 01/16/2016My experience at the dealership was very pleasant. The salesperson Nolan was very kind and was able to work with me on my purchase. The finance manager Steve was a pleasure to work with as well.Marine Chevy trumps the competition
by marcomancha on 12/21/2015updated 01/12/2016The overall experience, though long, was perfect. It was worth every second knowing I was getting the truck I wanted at a fantastic price. Brad, Danny, Hugo and the rest of the Marine Chevy team worked tirelessly to outmatch the competition… in every facet, and gained a customer for life because of it! Thanks again.2015 sivlerado buy back
by happyagain23 on 12/22/2015updated 01/11/2016This survey is ONLY for Mario, my salesman for the second time at Marine Chevy. He helped me close the "buy back" deal and put me in my new truck, since the previous truck was defective. Mario was the only ray of sunshine throughout the… entire year of storms I had to deal with during this issue/process. Thank you Mario for your communication, excellent customer service and can do attitude! If all GM employees were like Mario, they wouldn't need surveys as everyone would be completely satisfied!Our first SUV - excellent!
by Danielle12345 on 12/23/2015updated 01/10/2016Our salesman was excellent and the finance manager was extremely knowledgeable and helpful and will tell everyone to ask for him!2016 Traverse: Our New Family Vehicle
by SCascarano on 12/30/2015updated 01/09/2016The dealership went above and beyond to help us purchase our family vehicle. They really care about their customers and they really listened to our family needs when it came to choosing the right vehicle. Thank you Clete, Shane, and Hugo… for everything! You made our car buying experience smooth and timely. We love your 2016 Traverse.A+
by JessieJayJones on 12/31/2015Great experience! Our salesman Mr. Brian Pooler(?) was amazing. He worked with us along the entire way and was very respectful and helpful. Whenever we had a question he did whatever he could to get us the answer. Highly recommend!From Start To Finish.....GREAT JOB !
by Keithdee_24 on 12/30/2015worked with my wife and I to get the monthly payment we were seeking. Everyone from start to finish were very friendly and helpful !Best place to go hands down.
by LoveG23 on 12/29/2015Karen cotter is amazing, im sure everyone knows that, I've bought 4 or more vehicles from her and everytime she makes me feel number one. Also, she follows up and keeps in touch.great experience
by Kimjoe1 on 12/18/2015Michelle at Marine Chevy in Jacksonville North Carolina outstanding salesperson very easy to understand very helpful Paul I'm assuming her boss very nice man very pleasant to work with will definitely recommend and return in the futureEven better than I hoped for!
by Phoebeschevy1 on 12/11/2015updated 12/18/2015I have recommended Karen at Marine Chevy to 6 people and will continue to do so. I posted pics of and props to Marine Chevy on facebook. Thanks so much Karen for showing me all the controls and features of the car and the Onstar. You… Rock!Marine Chevrolet-Cadillac
by Gibsongangx7 on 11/18/2015updated 12/03/2015This is the fifth vehicle we have purchased from Marine Chevrolet-Cadillac. We will be life long customers there because of their honesty, integrity, hard work and dedication to making sure the best deal can be made for any customer.Amazing Team, Amazing Car
by Ciera_belt on 11/14/2015updated 11/23/2015The Marine Chevy and Cadillac team very helpful and patient which made the entire car buying experience stress free. And they helped us find the perfect car. I will definitely be stopping by for future car purchases.Review title
by Brandeneaster on 11/05/2015updated 11/16/2015Karen cotter was a great help in assisting me in buying my new truck. She was there to help me every step of the way and did everything possible to make this a great buying experience for my wife and ISatisfied Marine Chevrolet customer
by Geo_ana on 11/04/2015updated 11/16/2015I had a great experience at this dealership, everyone was friendly, professional, and helpful. I got a great deal on my vehicle so that makes me extra happy with Marine Chevrolet :)Five Stars
by Velonda on 10/29/2015updated 11/11/2015I had a great experience at Marine Chevrolet. My salesperson David Ferreby was awesome and the sales manager Danny and finance manager Dimitrius helped get me a great deal. Everyone I came in contact with was wonderful.Great Experience
by RossFam on 10/15/2015updated 11/11/2015John McCullough was amazing. We were just stopping by to "look" with 3 of our children. We ended up buying a new Cadillac. He helped keep our children occupied during the process and even gave them pizza and cookies. Definitely our best… buying experience!'16 Tahoe
by bsbnc704 on 10/22/2015updated 11/11/2015Hassle free process with Michelle. They let us drive the vehicle home overnight. Negotiation was simple, it felt like the dealership really wanted to work with us on price. Financing was easy.
Chevrolet Silverado 1500
Chevrolet Equinox
Chevrolet Traverse
Videos
About our dealership
If you’re looking for a Chevrolet dealership Jacksonville drivers trust, Marine Chevrolet is the place to go. Our dealership is one of the best Jacksonville car dealerships around that offers drivers quality models, used and new vehicle specials, and much more! Visit us today for new and used cars for sale in Jacksonville and you could ride off in the new Chevy of your dreams. Contact us today to learn more or to schedule a test drive. Come see why we stand out among car dealerships in Jacksonville, NC.
What sets us apart
Major Community Contributor (United Way, Marine Corps Community Services, Jacksonville Onslow Sports Commission, Jacksonville Onslow Chamber of Commerce, and many more)
Time Dealer of the Year
Top-Rated Carfax Dealer (5 Consecutive Years)
GM Financial President's Club
Amenities
- Complimentary Coffee
- Shuttle Service
- Television
- Vending Machines
- After Hours Drop-Off
Languages Spoken (2)
- English
- Spanish
We do apologize for the initial difficulties you experienced. I'm glad to hear that things have been smoothed over. It is imperative to us that we make each experience painless and efficient. Please let us know if there is anything else you'd like to discuss. Sincerely, John Yun, GSM, 910-455-2121; johnyun@marinechevy.com
by Marine Chevrolet Cadillac on 08/03/2021