Customer Reviews of Crossroads Ford of Henderson
Review type:
Failure to communicate accurately and follow thru
by Vince on 11/14/2019Feel as though they used a bait and switch tactic. Promised one price that was posted on the car. When returned to communicate with the sales manager was given a different excuse. Then stated a refund of a dollar amount would be given. They… said ford would not allow it. In addition to that they suggested that the new models were selling for a much higher price. As if them posting one price and ending with another price should be acceptable. No I would not recommend this dealership.Unprofessional dealership
by Jim on 07/07/2019I made a contract to purchase a 2015 Jeep Cherokee located at this dealership. The purchase was through Crossroads Dodge of Prince George, VA. The contract and financing were both signed by myself and Crossroads Dodge. This purchase was… made on a Saturday and we were informed on Monday that the purchased could not be honored and the vehicle had been previously sold. Now how that be if the vehicle is still available for sale at the Crossroad Ford dealership. Both dealerships although may be not fall under the same overall ownership, they are both unprofessional and dishonorable. I answered yes to the question, "Did you purchase a vehicle from this dealer". The deal was made through another dealership with this dealership.Excellent Customer Service by Kmya
by Wes on 03/07/2019I had a wonderful experience when I purchased a truck from Kimya!!!!!! She still calls periodically to see how things are going and if I am still satisfied. I would definitely recommend purchasing from her. WesA Dealership that cares
by DLondon2018 on 12/03/2018Mr. Michael Branch, Mr. Bill Roy, & Mr. Bill Elliott; thank you for the EXCELLENT & CARING service you provided to my Son/Brandon Billings on the purchase of his beautiful 2018 Ford Fusion. It's a blessing to find a business that shows care… from the heart to its customers. You gentlemen really went the extra mile with customer satisfaction.
Welcome to CrossRoads Automotive Group, Inc. Come experience a different vehicle buying experience built around you the customer. It’s our goal to provide an excellent vehicle purchase experience. We have been very blessed and have grown quickly. We have done that by focusing on 3 core principles: God, hiring great people and large new vehicle inventories at our state of the art facilities. We understand that you have plenty of choices as a consumer for your vehicle needs, both buying them and servicing them. There is a reason why tens of thousands of people each year have discovered CrossRoads
Automotive Group. Thank you for checking out our website and thank you for choosing us for your automotive needs.
Our responsibility is to be a leader in the marketplace, not just in terms of units and numbers, but how each and every customer perceives his or her experience with CrossRoads Automotive Group. We will run a Christian organization guided by the principles of care and compassion.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Customer Lounge Area