Customer Reviews of Hendrick Honda
Review type:
Review
by Duwana Davis on 07/30/2025Marcus is a great salesman he is patient and takes time to explain everything.Austin Davidson is the best service advisor EVER!!!
by A. Eubanks on 07/29/2025This is about 7-8 reviews late due to an issue with the wrong email address on file (I never got emails for service review). Austin Davidson has been an amazing advisor to me for about the last two years! He has helped me through many… “issues” with my car from helping me navigate my warranty, to getting me the right service at the right time. He has gone above and beyond to help me x1,000!!! I know I can always “phone him up” and get the best advice, most importantly, HONEST advice! Not enough kudos (or stars) available to give him!!! I would highly recommend him to anyone (& I have) who needs a service at Hendrick Honda! I also want to give a shout out to Ryan Johnson who helped me with a service when Ryan was on vacay!!A., thank you for taking the time to share your feedback—your kind words mean the world to us! We’re thrilled to hear that Austin has consistently gone above and beyond for you over the years. His honesty, reliability, and dedication are exactly what we strive for, and we’re lucky to have him on our team. We’ll be sure to pass along your kudos to Ryan as well! We look forward to helping again in the future. Caroline McLane | Customer Relations | Hendrick Honda
Great Service
by Copier Guy on 07/07/2025Glen Barker is my go-to service advisor. He takes very good care of my car and explains everything thoroughly.Copier, thank you for the 5-star review! We're so glad to hear Glen continues to take great care of you and your vehicle. His attention to detail and clear communication truly make a difference. We appreciate your continued trust in Hendrick Honda! Caroline McLane Customer Relations | Hendrick Honda
Auto service
by Harry G. on 07/07/2025Jeff Smith provided excellent service in a very professional manner. Also, he is very attentive to the needs of his customers.Harry, thank you for the kind words! We're glad to hear Jeff provided excellent and professional service. We appreciate you choosing Hendrick Honda for your service needs! Caroline McLane Customer Relations | Hendrick Honda
Tire service
by Debra Moore on 07/07/2025My experience with the service department at Hendrick Honda South Boulevard was amazing! I was in and out in no time!Debra, thank you for the great review! We're so glad your tire service visit was quick and seamless. We appreciate you choosing Hendrick Honda and look forward to serving you again! Caroline McLane Customer Relations | Hendrick Honda
Service
by Honda civic on 07/07/2025As always Glen is prompt professional friendlyHonda Civic, we’re happy to hear Glen consistently delivers excellent service and care. Your continued trust means a lot to us—thank you for choosing Hendrick Honda! Caroline McLane Customer Relations | Hendrick Honda
Hendrick Service is always “top shelf” I can’t wait until I get to purchase a new vehicle from Hendrick and experience the correct way to completely provide vehicle ownership the way a customer should be treated
Service Technician Glenn Barker
by KathyN04 on 07/07/2025Excellent job. Professional, Courageous, and keeps me informed on progressKathyN04, thank you for your kind words! We're glad to hear Glen kept you informed throughout, and delivered an excellent experience. We look forward to your next visit! Caroline McLane Customer Relations | Hendrick Honda
Awful service
by Jdub1986 on 07/03/2025Made an appointment to get my car serviced and a state inspection. I have a service plan that covers the oil change, so when I got my invoice, I called to let them know. I had the unfortunate experience of talking to the worst service… advisor I've ever encountered. When I told him about the service plan he asked who it was through and I told him that I had purchased it when I got my car at a Honda dealership in Florida. He got very snippy with me and told me there were several places it could have been purchased from and that I was going to have to call the FL dealership to find out what company it was from. Not that I minded calling, but typically when I have had my car serviced at other dealerships, they called the Honda in FL from where I purchased the plan. So I called the GL dealer and asked what company, and they gave me the policy number and name. I called Honda South Blvd and told the service consultant what I had. He then asked me for the phone number, which he did not ask me for before. I had to call the other dealerships again to get the phone number. When I called back, there wasn't a thank you or screw you to be had. Also, when I got to the dealership to pick up my car, they had unplugged my dash cam and just left the wires hanging. Needless to say, I will not be returning to this dealership for anything.Jdub1986, thank you for your feedback. At the time of your visit, our team didn’t have the necessary warranty information to submit a claim. Once the details were provided, we moved forward accordingly, and we regret any inconvenience the process may have caused. Per Hendrick policy, dash cams must be unplugged before a vehicle enters our shop for safety and privacy reasons. We’ll be sure to secure the wiring more neatly going forward. If you’d like to discuss anything further, please don’t hesitate to reach out to me directly at caroline.mclane@hendrickauto.com or 704-552-3392. Thank you, Caroline McLane Customer Relations | Hendrick Honda
A1Service
by Kblythe3 on 07/02/2025Brett was awesome and kept me well informed. My car looks beautiful….almost like brand new 🌟Kblythe3, thank you for the wonderful feedback! We’re so glad Brett kept you informed and that your car is looking like new. We appreciate you choosing Hendrick Honda and look forward to seeing you again next time! Caroline McLane Customer Relations | Hendrick Honda
Tire Service
by Kendra Couch on 05/22/2025I took my car to get it checked for a leak in my tire. Glen Barker at the South Blvd location was very professional and knowledgeable and went over and beyond to make sure I received the best service possible. I would recommend him to… anyone.Kendra, thank you for the 5-star review! We're so glad Glen provided exceptional service and helped take care of your tire issue. His professionalism and dedication truly make a difference. We appreciate your recommendation and look forward to serving you again! Caroline McLane Customer Relations | Hendrick Honda
Another good service
by Wdwfreak on 05/23/2025Always a great service experience thanks to Glen Barker. Everything was explained well and service was fast.Wdwfreak, thank you for the 5-star review! We're glad to hear Glen made your service experience smooth and efficient. We appreciate your continued trust in our team and look forward to seeing you next time at Hendrick Honda! Caroline McLane Customer Relations | Hendrick Honda
Honda CRV 100,000 miles maintenance
by HappyTravels on 05/19/2025I have been doing car maintenance regularly at this dealership, the service is excellent, their estimates for cost and time have been right on and my wait time has been significantly short.Happytravels, thank you for the 5-star review! We truly appreciate your continued trust in our service team. It’s great to hear that your maintenance visits have been smooth. We’re glad to be your go-to for keeping your CR-V in top shape! Caroline McLane Customer Relations | Hendrick Honda
Oil Change
by roybonas70 on 05/13/2025Went as planned . advisor was very friendly and knowledgeable.Roybonas70, thank you for sharing your feedback! We're happy to hear everything went as planned and that your advisor took great care of you. We appreciate your trust and look forward to your next visit! Caroline McLane Customer Relations | Hendrick Honda
Fixed door from collision
by unicorn on 05/12/2025My door was crushed in a collision and they did an amazing job fixing it It looks great and they were very professionalUnicorn, thank you for the fantastic 5-star review! We’re so glad to hear that you’re happy with the repair work on your door. Our team takes great pride in restoring vehicles to their pre-accident condition, and it’s wonderful to know that the results met your expectations. We truly appreciate your trust in Hendrick Honda and are here anytime you need us in the future. Safe driving! Caroline McLane Customer Relations | Hendrick Honda
Great service!!
by Becca’s CRV on 05/13/2025Jennifer did an excellent job keeping me up to date on my repair as well as explaining the work I needed to have done on my car and why.Becca’s Crv, thank you for the kind words and 5-star review! We’re thrilled to hear that Jennifer provided you with such great service and clear communication throughout your repair. We look forward to serving you again! Caroline McLane Customer Relations | Hendrick Honda
Status during Wait Time
by CRV Owner on 05/02/2025Loved the Service Staff sending me Text Messages to my Mobile when the started the work. Another one with a video and comments as they did the Multi Point Inspection!Crv Owner, thank you for your fantastic review! We're so glad to hear that our service staff kept you informed during your multi-point inspection. Providing transparent and efficient communication is a priority for us. We look forward to continuing to exceed your expectations! Caroline McLane Customer Relations | Hendrick Honda
First oil change
by Linny W. on 04/30/2025Thanks to Dennis Sanford and Ethan Mercado in service. It was time already for the first oil change on my new car, and everything went as smooth as could be.Linny, thank you for your review! We’re glad to hear that Dennis and Ethan provided excellent service during your vehicle’s first oil change. We appreciate you choosing Hendrick Honda and look forward to assisting you again in the future! Caroline McLane Customer Relations | Hendrick Honda
Great buying experience and service since then
by GoHeels on 04/17/2025Bought my CRV Hybrid here two years ago and was so happy to have found a dealer I feel I can trust. Everyone I’ve encountered there has been so patient and friendly — I’m a customer for life.Goheels, we truly appreciate you sharing your experience! It’s so rewarding to know that we’ve earned your trust over the past two years. Our team is dedicated to providing a friendly and patient experience, and we're thrilled to hear that it’s made a lasting impression. We're looking forward to continuing to serve you! Caroline McLane Customer Relations | Hendrick Honda
Great service
by GoHeels on 04/17/2025I actually enjoy taking my CRV Hybrid in for service at Hendrick. They are friendly, fast, and honest.Goheels, thank you for the awesome review! We’re so glad to hear you enjoy bringing your CR-V Hybrid in for service. We look forward to seeing you again! Caroline McLane Customer Relations | Hendrick Honda
Excellent service
by LoveMyCRV on 04/14/2025Everyone is very pleasant, courteous and service was done with no issues.Lovemycrv, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Honda. We're looking forward to your next visit with us! Caroline McLane Customer Relations | Hendrick Honda
Excellent Service
by Foreveryours on 04/08/2025As Always Hendrick Honda Team scores a Perfect 100% in Service! They offer top quality service in automotive service each time. In and out in the time they say and quality care with your vehicle. Free car wash also. Everyone is so… professional and kind. ❤️Foreveryours, thank you for the fantastic 5-star review! We’re thrilled to hear that our Hendrick Honda team continues to exceed your expectations. We look forward to serving you again soon! Caroline McLane Customer Relations | Hendrick Honda
Hendrick Honda, a Honda dealer in Charlotte, NC was built with one mission - Provide amenities to guarantee customer satisfaction before, during, and after the sale of our great cars, trucks, and SUVS.
Our Charlotte dealership is one of the premier Honda dealers in Charlotte and in the state of NC. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in Charlotte, NC. Please be sure to visit our virtual Parts and Service department online, or come in to visit us at 8901 South Boulevard .
Our primary concern is the satisfaction of our customers in the city of Charlotte, NC, and those surrounding suburbs near Concord, Monroe, Rock Hill, Huntersvillle, and Gastonia.
At Hendrick Honda, we believe in integrity and giving the customer a good value for their hard-earned money. Stop by and give us a chance to share our experience and inventory with you in a no-hassle, state of the art auto environment.
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
- English
- Spanish
Duwana, thank you for the kind words! We're glad to hear Marcus took the time to walk you through everything with patience and care. If you have any further questions, please don't hesitate to reach out! Caroline McLane | Customer Relations | Hendrick Honda
by Caroline McLane on 07/31/2025