Customer Reviews of Crossroads Ford of Apex
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202 reviews
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Extremely overpriced
by Nctoolman on 06/21/2023Unless you have money to burn, avoid this service department.Low pressure, friendly staff
by KMacdonald on 04/18/2021The process was very smooth; Billy has outstanding product knowledge and does not push...no pressure.Absolutely Perfect
by raykauf on 02/22/2019I traded in two vehicles to get an Explorer. The entire process was streamlined and extremely easy. They did all of the leg work with minimal effort from my end and got me the perfect vehicle that I wanted within my price range. They are… extremely fast to respond and made everything feel so easy. I will 100% buy my next vehicle through them. I worked with Bill Roy and Mike Branch.Trade In visit
by Mcooper5 on 10/03/2017Derrick Allen was a pleasure to work with. He was honest and on our side. He made a bit so fun process enjoyable with his sense of humor. Thank you, Derrick for a great experience!Pleasant Salesmen
by MHatter on 06/24/2017I purchased a 2.3L Ecoboost Premium Mustang The staff was very polite and professional. It was a pleasure working with them to complete my purchase.Excellent services
by AaronChuang on 06/16/2017Sam James was excellent at assisting me with my car service.New car purchase
by DLCTaurus1 on 06/17/2017I bought a new 2016 Taurus. The salesman was knowledgeable about the vehicle. I found the vehicle listed on the companies web site. I inquired about the vehicle and got a quick response. I lined up an appointment to see the car two days… later. Several Ford dealers had this same vehicle listed on their web sites, but this dealer was from $500. to $2000. cheaper than the other dealers including other Crossroads dealers. I drove 95 miles to trade for this vehicle. I was impressed with the large inside show room and with the intire purchase process. I recommend this dealer to everyone.Great service and very happy with vehicle
by gfountai on 06/15/2017Tony Rogers was my sales consultant and he was very professional, attentive and respectful throughout the buying process. He went out of his way to have the vehicle prioritized for the few repairs necessary, had a new key fob made and… communicated with me immediately when the vehicle was ready. A great experience all the way around!Great service = repeat customers
by DixieMAM10 on 06/15/2017This is the 3rd vehicle I have purchased from Crossroads Ford in Cary in the last 10 years. One reason I keep coming back is because of the great people they have working for them. Once through the initial purchasing process, it is all… about the maintenance on the vehicle. I've not had to go to the main service department often, mostly to the Quick Lane. My experience has been that both places have knowledgeable, friendly staff, who listen to the customer and communicate well with them. This goes a long ways in making me feel good about my decision to purchase from Crossroads Ford. Thanks for making life easier!Dishonest, manipulative sales tactics
by zokiepokie on 01/20/2017I have never been so appalled with a sales experience. I was verbally offered a certain price for my vehicle, only that it changed without discussion on the contract that I was pressured to sign. They add an unnecessary Admin fee (do not… let them do this to you). And they changed the APR percentage from one amount to another (I saw them physically change it to 2.99% and then on the signed contract it says 3.99%). This is a shady, dishonest business that prey on your fatigue and unfamiliarity of car selling. Do not buy from here. They cannot be trusted.Above and Beyond
by robynsmith on 10/17/2016updated 10/28/2016Andre in sales really listened to what we wanted, he never tried to sell us something we did not need or ask for. He took us directly to what we asked about. That night we only wanted to look, but because he was so in tune to what we were… looking for, he showed us our perfect car. We ended up buying it that night. Lisa in finance was friendly and easy to work with. Both Andre and Lisa gave us a completely different experience than we were used to with car dealerships. Even a hurricane that made it difficult to complete that paperwork seemed like no inconvenience because they really went above and beyond to make the entire process painless. Could not say enough good things about my experience with buying my new car. Thank you!!Great Service
by IESenter on 08/20/2016updated 08/31/2016It is a pleasure to come to the dealership. So far, my wait has never been longer than expected.great service
by drummersrock on 08/19/2016updated 08/31/2016very helpful staff to work with on helping us. I will definitely recommend them. will use them again.Another great buying experiance.
by kenny6255 on 08/19/2016updated 08/31/2016John helped us find what we were looking in a new F150, at an agreeable price. Well done atmosphere and experience.Exceptional Service
by Robinson10 on 08/20/2016updated 08/31/2016I went in for a routine oil change, and I was treated with dignity and kindness. My oil change was provided quickly.The waiting area was clean and they provided snacks for customers. My overall experience was a 10, will definitely be back… again!Mustang Love
by Mustang201454 on 08/20/2016updated 08/29/2016I've been taking my Mustang there since purchase. Always pleased with the speed and quality of work. I recommend to all my friends.Triple A service
by F150Super on 08/18/2016updated 08/29/2016AAA service great truck all the bells and whistlesWell done
by OShelbyGT500 on 08/16/2016updated 08/26/2016Atmosphere very relaxed, Casey worked with me to get exactly what I asked for with little debate. Financing was quick and easy at competitive rates. In and out quickly and they had good coffee. Thanksgreat experience
by CAVSFAN54 on 08/07/2016updated 08/23/2016Staff was very helpful. My car had to stay in the shop longer than expected for a part to arrive and they were able to help me get a rental car for 2 days until it could be fixed. Very good communication with me throughout the process.… Great experience!QuickLane for service works in my schedule .
by PopPop2011 on 08/08/2016updated 08/22/2016On the way out of the office to get my car serviced, a co-worker asked where I took my car for service. I explained QuickLane and it's attributes. She said she goes to Jiffy-Lube, I said I used to, but Quicklane is so much better. We talked… a few more moments before I left. I got to Quicklane and the little signs says it would be an hour wait. I had my laptop and could use the time to catch up on work. The waiting area is clean and comfortable. The staff is friendly and professional.The service took right at an hour and I was on my way. What a pain to take the time to go get the car serviced in lifes busy schedule. Crossroads Cary is my dealership and Quicklane is part of my normal schedule. It works and I'm happy. Thanks!Ford of Cary
by TStyles on 08/01/2016updated 08/16/2016Everyone was super nice, friendly and helpful. I especially enjoyed working with Jeff. They finished the work before the expected time so I didn't have to wait too long. That was a bonus.
Ford F-250 Super Duty
About our dealership
CrossRoads Ford Apex is the Raleigh areas choice for New Ford Cars, New Ford Trucks, New Ford SUVs, and Used Cars in Raleigh, NC. We are also your one stop dealer for Ford Service, Ford Parts, Ford Accessories, as well as Ford Maintenance and be sure to check out our Ford Service Coupons for even bigger savings.
As one of the leading Used Car dealers in the state, CrossRoads Ford of Apex also offers a great selection of Ford Certified Pre-Owned Cars, Trucks, SUVs, Convertibles and more.
What sets us apart
The CrossRoads 3 On Us VIP New Vehicle Purchase Program is exclusive to all CrossRoads Ford stores. It is just another reason to purchase from us and an added value on top of our great prices and huge selection.
Shop Our Complete Inventory, structure your deal, & we will deliver to your door.
3 On us Includes:
Lube, Oil & Filter Services with Fluid Top Off for FREE!
3 Multi-Point Vehicle Inspections with Battery Inspection for FREE!
3 Tire Rotations, prolonged your Tire Life for FREE!
$500 Bonus Cash to Our Medical Professional Heroes.
Amenities
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
- Customer Lounge Area