Customer Reviews of Crossroads Ford of Apex
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The following reviews are more than two years old. They are not included in the overall rating.
68 sales reviews
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Low pressure, friendly staff
by KMacdonald on 04/18/2021The process was very smooth; Billy has outstanding product knowledge and does not push...no pressure.Absolutely Perfect
by raykauf on 02/22/2019I traded in two vehicles to get an Explorer. The entire process was streamlined and extremely easy. They did all of the leg work with minimal effort from my end and got me the perfect vehicle that I wanted within my price range. They are… extremely fast to respond and made everything feel so easy. I will 100% buy my next vehicle through them. I worked with Bill Roy and Mike Branch.Trade In visit
by Mcooper5 on 10/03/2017Derrick Allen was a pleasure to work with. He was honest and on our side. He made a bit so fun process enjoyable with his sense of humor. Thank you, Derrick for a great experience!Pleasant Salesmen
by MHatter on 06/24/2017I purchased a 2.3L Ecoboost Premium Mustang The staff was very polite and professional. It was a pleasure working with them to complete my purchase.New car purchase
by DLCTaurus1 on 06/17/2017I bought a new 2016 Taurus. The salesman was knowledgeable about the vehicle. I found the vehicle listed on the companies web site. I inquired about the vehicle and got a quick response. I lined up an appointment to see the car two days… later. Several Ford dealers had this same vehicle listed on their web sites, but this dealer was from $500. to $2000. cheaper than the other dealers including other Crossroads dealers. I drove 95 miles to trade for this vehicle. I was impressed with the large inside show room and with the intire purchase process. I recommend this dealer to everyone.Great service and very happy with vehicle
by gfountai on 06/15/2017Tony Rogers was my sales consultant and he was very professional, attentive and respectful throughout the buying process. He went out of his way to have the vehicle prioritized for the few repairs necessary, had a new key fob made and… communicated with me immediately when the vehicle was ready. A great experience all the way around!Dishonest, manipulative sales tactics
by zokiepokie on 01/20/2017I have never been so appalled with a sales experience. I was verbally offered a certain price for my vehicle, only that it changed without discussion on the contract that I was pressured to sign. They add an unnecessary Admin fee (do not… let them do this to you). And they changed the APR percentage from one amount to another (I saw them physically change it to 2.99% and then on the signed contract it says 3.99%). This is a shady, dishonest business that prey on your fatigue and unfamiliarity of car selling. Do not buy from here. They cannot be trusted.Above and Beyond
by robynsmith on 10/17/2016updated 10/28/2016Andre in sales really listened to what we wanted, he never tried to sell us something we did not need or ask for. He took us directly to what we asked about. That night we only wanted to look, but because he was so in tune to what we were… looking for, he showed us our perfect car. We ended up buying it that night. Lisa in finance was friendly and easy to work with. Both Andre and Lisa gave us a completely different experience than we were used to with car dealerships. Even a hurricane that made it difficult to complete that paperwork seemed like no inconvenience because they really went above and beyond to make the entire process painless. Could not say enough good things about my experience with buying my new car. Thank you!!Another great buying experiance.
by kenny6255 on 08/19/2016updated 08/31/2016John helped us find what we were looking in a new F150, at an agreeable price. Well done atmosphere and experience.Triple A service
by F150Super on 08/18/2016updated 08/29/2016AAA service great truck all the bells and whistlesWell done
by OShelbyGT500 on 08/16/2016updated 08/26/2016Atmosphere very relaxed, Casey worked with me to get exactly what I asked for with little debate. Financing was quick and easy at competitive rates. In and out quickly and they had good coffee. ThanksCrossroads Cary was Wonderful
by LeviMoore on 08/14/2016My wife and I were recommend to go see Rob at Crossroads Cary. He was wonderful. My wife and I are teachers so we prefer to email and set up appointments as we can do that at school. Rob was wonderful. He found something for my wife and… I and we really like our purchase. We have already recommended him to our family and friends. The whole process, including financing was outstanding. We would recommend Crossroads Cary to others.Okay services
by Eddie6742 on 08/13/2016The cleaning of the car did not happen as stated. Only one key with car. They have two keys from mfg. and should have two keys when sold. No owner's guide with the car. Again the cars comes with one when new. Yes this was a used car, but it… only 2 two years old and the keys and guide should be with the car. If not, then should be supplied by the dealer. There should be some kind of warranty with a used car. If something happens right after the sale, the buyer should cover the cost 100%. A 30 day warranty should be offered.2016 Ford Focus
by cflanagan8 on 08/04/2016This was the second car that I bought from Mark Rooyakers and the third new Ford that I have purchased from Crossroads in the last 5 years. Crossroads Ford does an excellent job of helping me get what I need every time, and Ford continues… to provide my family with a great product. I have purchased 5 vehicles in the last 10 years, and each one has been from Crossroads Ford.Great new truck and service
by Fordconvert84 on 08/03/2016To everyone at Cross Roads Ford I would like to thank Martin Thomas, Lisa Esposito, Andre Cannon, and Sig Feuersanger for helping me make the move to a new Ford F-150 Platinum. You took a double GM guy and moved him to Ford in one… transaction. It took me several trips into your dealership over many months but I made the right choice. I also would like to thank Cross Roads Parts for there help in helping me this week arrange to have Tonneau cover put on the F-150. John Sleboda was very helpful in picking the right one for me. Thanks AgainGreat Experience
by NCNurse36 on 07/27/2016updated 08/02/2016I purchased a new 2016 Ford Edge. The young man that I worked with along with the other staff were most helpful and I totally loved my overall experience of purchasing a new car at Crossroads Ford in Cary, NC.Crossroads Ford, Cary NC
by KellyON on 07/25/2016updated 08/02/2016Kate was great, she listened to my questions, answered them. Then she found me the perfect car. All the staff I encoutered were very helpful and kind, especiall Kate, her manager and the chap who processed my loan. Crossroads Ford is top… notch :)Great Deal!
by PatriciaA60 on 07/07/2016I was very pleased with your company. From showroom to child's play area, to the deal and approval, even financial work. Overall very good - Crossroads Ford, Cary.Perfect First Time Buying Experience
by Murphy1677 on 06/28/2016This was the first time my husband and I bought a car together. Crossroads made the process easy and stress free! When we get ready to purchase our next vehicle Crossroads Ford is the only pace we will go! Thank you for the great… experience!Great people and cars!
by lbiller on 06/21/2016We bought a fiesta. The service was great. Everyone we met was very professional and kind.Richard Wolfe
by Rwolfe01 on 06/01/2016Seller was FANTASTIC!! Mark Rooyakers was the best sales person I have ever dealt with, on anything. Actually bought a more expensive truck because of his service and professionalism.
Ford Mustang Mach-E
Ford F-350 Super Duty
Ford F-250 Super Duty
About our dealership
CrossRoads Ford Apex is the Raleigh areas choice for New Ford Cars, New Ford Trucks, New Ford SUVs, and Used Cars in Raleigh, NC. We are also your one stop dealer for Ford Service, Ford Parts, Ford Accessories, as well as Ford Maintenance and be sure to check out our Ford Service Coupons for even bigger savings.
As one of the leading Used Car dealers in the state, CrossRoads Ford of Apex also offers a great selection of Ford Certified Pre-Owned Cars, Trucks, SUVs, Convertibles and more.
What sets us apart
The CrossRoads 3 On Us VIP New Vehicle Purchase Program is exclusive to all CrossRoads Ford stores. It is just another reason to purchase from us and an added value on top of our great prices and huge selection.
Shop Our Complete Inventory, structure your deal, & we will deliver to your door.
3 On us Includes:
Lube, Oil & Filter Services with Fluid Top Off for FREE!
3 Multi-Point Vehicle Inspections with Battery Inspection for FREE!
3 Tire Rotations, prolonged your Tire Life for FREE!
$500 Bonus Cash to Our Medical Professional Heroes.
Amenities
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
- Customer Lounge Area