Never buy a warranty from honda of tenafly.
I bought honda odyssey a couple of years ago. I got 10 year warranty with it because I had problems with a previous car and had to pay a lot of money to fix it. The car is OK, except the rear hatch won't open when the temperature is low. So, I took the car to the service center and they said they couldn't locate the problem. I was not happy, but was too busy to argue. This winter I had the same problem and it was worse than the last year. So, I took it to the service center again, and I explained it happens every winter and it really need to be fixed. The woman said it could cost thousands of dollars to fix that, so I said it shouldn't because I have a bumper to bumper warranty. Probably after 5-6 hours I got a phone call saying they could not locate the problem again. So, I explained it happens when the temperature is low,. Then she said I should take the car when the temperature is low. That means I have to look at the weather forecast and get an appointment on freezing day. I think even if I take it on freezing day, they still can't find the problem because their work space is not so freezing. I really think they do not want to fix this problem. Maybe it is because I have a warranty. I searched on internet about this problem and it is pretty common with this car. They probably know that. I will never buy honda ever again. I do not want to call or visit there ever again. I was going to use the car for many years, but now I am searching to switch to other company. I once believed honda of tenafly is a good company. Now I don't. If you buy from honda of tenafly, do not buy 10 year warranty because they would not fix it.
I purchased a new 2018 Honda Odyssey Elite from Tenafly Honda in August of 2017. This is probably the most expensive vehicle ever sold by this dealer. Five months later one of the heat/ac fans starts malfunctioning. I contact Tenafly Honda service department and schedule an appointment. I specifically asked if a loaner vehicle was available and was told to "just bring the van in and they will look at it and see if they need to keep it or not." I brought the car in and was politely told that I would have to leave the car and loaner vehicles are not available under any circumstances from Tenafly Honda. In other words, even if you buy the most expensive vehicle they sell and that vehicle breaks under warranty, you will have to rent a car while it gets repaired at Tenafly Honda. Not being told this fact in advance, I did not make arrangements to rent a vehicle and wasted my time. I suggest you purchase your next vehicle from a dealership that offers loaner vehicles or at least from a dealership that knows whether or not it offers loaner vehicles.
DISHONEST DEALER- DO NOT GO HERE!!!
****DO NOT GO HERE!!!!*** They promised me a lease price written quote via email for pilot lease. I drove from 1 hour away with my family. They made us wait over 2hrs looking at different models and when it came time to close the deal, they claimed the quoted price was a mistake and tried to get me to pay $125 more per month on a lease. I tried to talk to a manager but he again stated it was a mistake. I find that hard to believe since we have been talking for over a week and I have a written quote. Also he wants me to believe that he is the manager and doesn't know the price of his own inventory. Why not tell me the error before I drive there. Why not tell me when I arrived and asked again? Why wait until 2 hrs of a sales pitch to do so? They are dishonest and practice predatory sales tactics. ***DO NOT GO HERE!!!***
Great salesmen ship
Jon Arslan was wonderful and thoughtful and never once pushed us into a decision. His gentle attitude and his sales approach was a welcome relief from some who pushed a certain car. he even wouldn't let me buy the car without driving it first.
Tenafly of Honda
it was fast, convenience, and happy experienced with Tenafly of Honda. I dealt with Hee Chung, and he was very professional and kind person. i leased 2016 Odyssey SE and i am very very satisfied. if you need my reference, please email me. i am willing to share my detail experience. [email address removed] thanks
Finance Director is Unprofessional
I recently purchased a Crosstour at Honda of Tenafly. There were no issues with the buying process and I love my new car until we got to the financing part. The Finance Director, Danise D. was rude and impatient. As an Asian client, my English is not the best. Although I can understand what she is saying, I cannot ask the questions I need to comfortable in English so I would ask the Korean salesman to help translate. But I saw that Danise would get annoyed and at one point told me, "You need to stop talking and listen to what I have to say." As a customer making a large purchase, I should have the right to ask any question I dont understand or not clear about. Is that how you speak to customers? I work in a service industry as well and find that so unprofessional. I almost felt some racism the way she spoke to me and her tone of voice. I never felt this type of disrespect. I am so upset that someone of her position would make a customer feel so bad for not being able to speak English fluently. I am not sure I am if I can refer any of my friends to this dealership because I am afraid they will receive the same treatment from Danise. I also, would like to mention when I checked my credit report for a mortgage a week after getting financed at the dealership, my loan officer pointed out that I have 7 inquiries from Honda in one day. I dont understand why Danise would check my credit 7 times for one car loan. I have a score of over 800 points but when I checked a week later, I went down noticeable. And I when asked Danise why there was so many inquiries, she said she would get back to me and never called back. I want to bring this to everyones attention. The service I received by Danise is unacceptable and I hope she will be addressed accordingly.
Good Customer Service
I went in to buy my brand spankin new Honda Civic. Things were looking a little sour for my financing, but they made it work somehow with really good rates. Arnold, the product specialist, was very nice and very helpful. Harry, the finance manager was actually very easy to work with. I would definitely recommend people to come to this dealership. I admit, its not the biggest dealership, but the bright side to that is that they are very customer service based.
Took my car for regular oil change service. service adviser at the dealership suggested to conduct a tire rotation (for additional 26$) which I agreed to. Apparently, while conducting the tire rotation The rear left wheel left loose and wasn't attached back properly, The wheel fell off while I was driving ( about 200 yards from dealership) Thank god I was driving slow, no one was injured as a result of the incident. The service performed by Honda of Tenafly was negligent, without attention to simple safety procedures. Needless to say that if that happened on the high way, someone could have been killed.. You think you have a peace of mind when service your car at the dealership- that sure not the case at Honda of Tenafly.
We are very satisfied...
We went to purchase a Honda Pilot and our salesman Frank made it a very smooth, easy purchase. We had a few special requests, and they were easily accommodated. We look forward to driving our SUV for many years. Norman & Eileen Gorlyn
cutest little two seater
We were looking to replace our accord with a civic hybrid but instead fell in love with a cr-z. The price was great. Our sales rep Frank was wonderful. All questions answered and all in all a very smooth and positive purchasing experience.
Great Sales People
Went to buy a used Jeep Wrangler and they were honest and upfront about everything. Herbie and Ivan were very helpful.
Great customer service!
I went to Honda of Tenafly to see if I can trade in my 2006 Nissan Maxima for a newer Honda. Greg was my salesperson and I am so glad that he was. He was very professional and honest, took his time to make sure I was happy with everything, and did all that he could to get me the best deal possible. Thank you Greg and Honda of Tenafly for making my trade in such a smooth process! I love my 2013 Honda Civic!
I can't say enough about the sales & service department. Everytime I go for a service - which is not often - everyone is very helpful. Most recently I spilled something in my car, and arrived in a panic. Rob took my keys, arranged for a detail, and now my car smells clean, and is clean.
2010 Odyssey EX
This place is very welcoming! I've read some negative reviews, prior to getting my "new" vehicle, but, I've proven it wrong! :) This is such a good place to purchase a vehicle, new - certified - used! I'm at peace purchasing my new ride; my family is happy, too! :) Kudos to Mr.G. - Sales Department...super thank you!!! Likewise, to Mr. M., of the Financing Department! :)
Just had my car serviced there. I thought I needed some major work done, they checked & everything was fine, they corrected the problem through minor adjustments included in their expanded standard periodic service. Cost me $60.00 instead of $1,000.00 +. The dealership where I bought the car (not Tenafly) would have charged me for the service I thought I needed. I did not buy my car from them solely because I lived out of the area at the time. I expect to buy from them next time.
2014 Honda CR-V
Honda of Tenafly provided a great buying experience. Thanks so much to my salesman, Greg A., for his diligence and patience. I will return to Honda of Tenafly for future purchases!
Great car but where is the service?
Horrible experience with Tenafly Honda. Yes I got the car I wanted but am stilling waiting on the plates! My temp tag expired on the 8th of August and I get the runaround from Julio C. Not to mention I traded in my vehicle and am still getting calls saying my payment is due and the loan hasn't been paid yet. Horrible customer service! They say they will make it up to me but nothing has been done. I wish I could write a great review but just can't.
The do not make good on promises, sell certified cars which are in need of repairs and then tell the customers they are wrong when bringing up said repairs. They have an owner who could't care less about the satisfaction of his customers. Horrible experience. Save yourself the trouble and buy elsewhere
We've been going to this dealer since 1995.. Now with the purchase of our 9th vehicle there and is no going anywhere else. The whole team their is great starting from Jeff and family. They folks make it easy and affordable to purchase or lease a car with no hidden scams fees and bs. Everyone sales Rep there is awesome but I've been dealing with Mark for years and he's my go to guy. Listen don't waist your time in any other dealer.. Go visit Honda of Tenafly and ask for Mark & you'll see what we mean!