Customer Reviews of VIP Honda
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Professional Team!
by Mike.Lucero on 11/28/2018Treated like family as soon as I walked in. Would definitely recommended friends and family here.Great service
by Jeovani on 11/26/2018Service was absolutely helpful, they got me the car I wanted and attitude was perfect.Jeovani, we were happy to help, and are so glad we could get you into the car you wanted. Thank you for trusting our team throughout this process. We invite you to give us a call if you ever need anything else moving forward.
VIP Honda is where to shop!
by Zack on 11/26/2018I loved my experience at Vip Honda, I was well taken care of. Over all a wonderful 1st time buying here. Definitely recommendedZack, It's great to read how positive your experience working with our team went! Thank you for this wonderful recommendation, and for sharing this generous feedback.
Loving my new car
by Tj86 on 11/26/2018It was the best experience management was great and my salesman Franklin Noesi was one of a kindIt's wonderful to read how positive your experience went! Thank you for these kind words, and for choosing VIP Honda!
Thank you VIP Honda!
by lauren1993 on 08/21/2018I just completed my first car purchase and I could not have done it without Dave! He was honest, communicative, helpful, flexible and efficient. He was so knowledgable about the vehicle and truly showed me everything I needed to know. It… was quite a painless process. I am so happy with my experience.Lauren, thank you for the kind words on your experience with Dave on the lot. We are so happy that you chose us as a first time car buyer. Thank you for the support, and we hope you will reach out if there is anything else we can do :)
They sold car with defective engine.
by Josh_A1983 on 07/10/2018They sell defective pre-owned vehicles. Last place to buy a car from. Used cars salespersons really deceitful and dishonest. Took almost one whole day to complete the purchase. Advise: if you start to have bad feeling walk away, dont… hesitate, dont give any of them benefit of doubt. There are tons and tons of car dealerships. Stay away from Alex, Neo (Nabil) and Rich in used cars department. They are [non-permissible content removed] and would sell you defective cars that people want to get rid of and trade them with certified Hondas. I bought a Volvo S40 2007 from used car section. The car looked good and the price was within reasonable KBB margin. They gave me one month engine and transmission warranty, in hint-site I know why one month and not three months. Exactly one month later the check engine sign started to appear. I called Them but I was tranfered from one to other and did not get any help at all. So I decided to take the car and speak with them in person. I went to across route 22 were they sell used cars. They let me wait there for about an hour for the used car salesman. He never came back. So I decided to go to new cars section and try to get hold of this guy myself. I went there and the manager Kelly came to me and asked me to go back across the street and talk to the mechanic directly. I should mention that the manager Kelly and mechanic Jerry were helpful. I took the car back and the added injector cleaner and resetted the sign. After a few days the light came back. This time they said the ignition coils were bad so the engine has misfire. They changed the two coils. The engine sign went out but after a few days came back. This time the claimed that they replaced the spark plugs. He asked me to drive a few miles and the check engine light will disappear which it did. But the shaking and engine hesitation did not go away. I bought the car on 20/1/2018 and the only time it run well was during the warranty period. Other than that there were always some engine issue. Finally I consulted a mechanic and he advised me to replace all the coils. I did that but the engine still continued shaking and did not have enough acceleration and had high fuel consumption. Another issue was the car lost coolant from the time I bought it. It became so bad that I used to fill the resevior every other day and the level still dropped, there were no paddles. The car has now several major issues and I dont know if I ever be able to enjoy it. I thought I bought a nice Volvo from a reputable dealership that I will have peace of mind that I can trust them and be confident that they wouldnt sell ma a bad product. I trusted them that they will take care of the car if it had problems that were not my fault. Now about 5 months and 5k miles after the purchase the car is almost undrivable. My dream of owning a good reliable car became a nightmare. The car had 77k miles and was not supposed get in this condition. I dont know what to do with the car and cant spend everyday fixing some issues. I dont want to came across as resentful because as I said the manager and mechanic were good people however the salespersons sold me a bad product which they were aware of and they shouldnt have done that. That is wrong and unethical.We are sorry to see your review, Josh. Customer satisfaction is very important to us and we would like to discuss your experience with you directly in further detail so that we may resolve your concerns. If there is anything that we can do to ensure your satisfaction, please call Kristal Stanislawczyk at 908-552-7701. We apologize again for any inconvenience and we hope to hear from you soon.
Best deal ever
by Marcelo on 04/14/2018updated 04/19/2018I just got my honda from here and i am so happy with the best sales a sweet lady Rosemarie williams! Ahe is the best!! i got the perfect car for me and the best price!Thank you for the review, Marcelo! We are happy to hear that you had a great experience working with us. We hope to do business with you again in the future.
vip honda salesperson
by Steve_B on 04/15/2018I recently purchased a pre-owned certified Honda CRV. My salesperson, Rosemarie, was very friendly and knowledgeable and made the experience very easy. I suggest you visit VIP Honda the next time you are looking to purchase a new or used… car. SteveSteve, thank you for the kind words on your car buying experience with us. We are so happy to read that Rosemary was able to make your experience stress-free, and we thank you for shopping VIP Honda!
Worst sales person who is extremely rude and pushy
by Hulkwelch on 04/06/2018This is by far one of the worst experiences I have had. I called several dealerships and most of them were willing to work with me. But the salesperson from VIP Honda was rude and pushy and instead of offering me information insisting on… pushing her own agenda on me. I would give them 0 stars if that were possible.We are sorry to see your review and apologize if you felt uncomfortable or pushed at any time while visiting our dealership. Customer satisfaction is our top priority, and it is clear that in your case we fell short. If there is anything we can do to come to a solution together, please do not hesitate to reach out to Kristal Stanislawczyk at 908-552-7701.
Car Purchase
by C on 04/05/2018My experience was great all my needs were met it was a personal experience that I will never forget all my questions were answered Shafi took my nervous approach and assured me I would receive a car I did !!! Still have it and brought my… girl to get one also Thanks to Liz for her help...She the best go check them outThank you for the kind words and recommendations and referral! We are so happy to hear that you and your friend both had great experiences on the lot, and got exactly what you needed! We hope to serve you both again the next time you are in need.
Unprofessional and inconsiderate
by Concerned_gpa on 01/28/2018We bought a 13 year old used vehicle from VIP Honda today. VIP charges $595 Dealer Prep Fees, but don't tell you what they did in writing. The sales contract says a $300 Security Etching is optional, but the sales Manager Rich said it's… mandatory. They sold the car As Is because the mileage is over 100K, no warranty, not even 30 days. We were given the CarFax. Upon closer examination the front tires were dangerously worn. They were mostly bald and the cord was showing in one spot. We insisted that allowance be made. After speaking to the General Manager a $200 allowance was made. However two new tires will cost $300. We also spoke to the Service Manager who verified that the brake pads were 1/2 worn. In addition we asked the salesman in advance to let us know what was required at closing. He never called. So we had to call our insurance company for a binder. Then they wouldn't take a check unless it was certified. So we had to go get a cashiers check at the bank. Then we had to go across US 22 to the New Car Dealership because they did have a fax machine. With a 7M old baby, 6 year old child, two parents, two grandparents were kept waiting for hours. The lack of courtesy, hostility, the dismissive attitude about unsafe tires, and total unprofessionalism was just too much on the part of the Sales Manager in particular. The General Manager was calm and accommodating.We are sorry to see your review and we apologize for any shortcomings on our end. We regret that you were not satisfied with your experience with us. If there is anything that we can do to ensure your satisfaction, please call Kristal Stanislawczyk at 908-552-7701. We apologize again for any inconvenience and we hope to hear from you soon.
Best car buying experiance I ever had
by negotiator on 01/01/2018It is new years day my daughter wants a Honda. I told her don't bring your trade we will just go to see what you like and check price.The only place open was VIP. I'm 68 I have bought a lot of cars in my life and had some epic battles doing… so. But their was no battle to be had today. Price for the car was great the price for her trade sight unseen was even better. We were treated like VIP.I can't say enough about how friendly and considerate everyone was .And no high pressure sales tactics I wish I could remember everyone's name that helped us but I'm old. HAPPY NEW YEAR VIP and thank you.Absolutely Poor Customer Service
by akpinedmunds on 12/17/2017updated 12/26/2017Salesperson that attended did not have the courtesy or the time to sit and talk - clearly did not know how to talk to a customer. I was in for a CR-V and VIP honda just lost the business because the salesperson was jut rude and sarcastic in… his approach.Bad and Tricky customer service
by Emad on 12/05/2017I contacted them by email for Accord EX-L. They offered me a good price, that clearly includes destination, via email. Though I live far away, the price was attractive. So, I went to take the car. Surprisingly, they said the price does… not include destination, and you have to pay this and that. It was vey bad and humiliating experience.Great experience
by Grammie1 on 09/15/2017updated 09/27/2017Thanks to the efforts of David Ogega and Alex Vera's trading in my 2012 Honda Accord and leasing a 2017 Honda Accord was an easy and seamless transaction. They were both extremely helpful and receptive to all of my concerns.Great experience
by Raiders3234 on 09/02/2017updated 09/18/2017Very professional, I was out of the dealer and with my car within 2 hours. They helped with all the technical parts of the car with very knowledgeable professional personnel. I had a great experience I will definitely encourage people to… buy from VIP Honda.Wonderful Buying Experience
by Honeyfan on 09/14/2017Sales rep - Mark is an exceptional sales person. He is patient and knowledgeable of the product he is selling. His customers are his number 1 priority. We will definitely recommend people to shop at VIP Honda.Excelled car buying experience
by Fcangi01 on 08/08/2017updated 08/18/2017Nicole and Krystal were a pleasure to deal with and mad this car purchase very easy. Highly recommend this dealership.Great experience; love my CRV
by DebbieG on 08/16/2017If you are like me, I hate buying a car. It's not the money (well, ok, it IS the money!) but I hate negotiating a price... Back and forth "I'll talk to my manager." " I'll talk to him again and see what he says..." JUST GIVE ME YOUR BEST… PRICE! And be nice to me and don't "man-splain" things to me. I bought my new car at VIP HONDA because they gave me a great price and because my salesperson Dave, was excellent. He explained things without talking down to me, he answered all my questions, I went in with a price in mind (based on research and a sister-in-law in the business) and it was the price I was given. This was the best experience I've had buying a car... ever! And the business manager, Natasha, was wonderful as well. I highly recommend them!Thank you
by davinomaria on 08/03/2017updated 08/16/2017Sales man Shafi was an excellent person to deal with... I am happy with my purchase. A small glitch but the manager there made things happen and the sale went smooth. highly recommended dealer.......Franklin is AMAZING.
by Megan on 08/04/2017I visited VIP Honda recently and leased the new 2017 Honda Civic. This was my first experience at a dealership and I can't say enough good things about Franklin! He was helpful, informative, patient, and lighthearted. Very comfortable to… talk to and really does want what is best for the customer! If you visit VIP Honda, you MUST speak with him. Phenomenal!
About our dealership
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Mike, thank you for this generous, five-star feedback of your experience working with our team. We're happy to have earned your valued recommendation, and hope all is well.
by vip_honda on 11/29/2018