World Volkswagen of Neptune

Today 9:00 AM - 9:00 PM
Closed Now
Sunday
closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of World Volkswagen of Neptune

5.0
Overall Rating
(8)
Recommend: Yes (8) No (0)
Write a review: Sales | Service
sales Rating

Fantastic Experience!!

byNicoleBeeon 09/22/2018

I recently purchased a new vehicle from World Volkswagen. Joe was wonderful to work with. He was extremely helpful and made the entire experience fantastic! He answered all my questions, made recommendations and explained the entire process. Steven helped me review all paperwork and payment. He clearly explained each step and answered any questions I had. I couldn’t have asked for a better experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

32 Reviews
Sort by:
sales Rating

Fantastic Experience!!

byNicoleBeeon 09/22/2018

I recently purchased a new vehicle from World Volkswagen. Joe was wonderful to work with. He was extremely helpful and made the entire experience fantastic! He answered all my questions, made recommendations and explained the entire process. Steven helped me review all paperwork and payment. He clearly explained each step and answered any questions I had. I couldn’t have asked for a better experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great Experience

byMhaynes60on 09/17/2018

Last Thursday I called in reference to the Tiguan SE 4 motion and spoke with Dean. He was very helpful and so I told him I would be over to them in a little while. Got there at 7:25. Dean was busy with another customer so Dylan stepped in to help me. Very friendly and personable guy. Took me on a test drive and showed me some of the car features. I was sold but I had to we had to figure out a price. Dylan and his sales manager helped me to get a fair trade value and we negotiated a fair final price. Finished my deal with Steve and he finalized my deal gave me a fair price on GAP insurance and wheel and tire insurance. After, everything was complete and I took delivery of the vehicle I realized that they had already given me some accessories at no charge such as rubber floor mats, trunk liner, trunk blocks and road side assistance kit. Next day, I realized I had left my ezpass in my old car. Called Dylan and left a message about my issue. He called back let me know he retrieved my ezpass. I told him I would be by Saturday to get it and to also talk about seat covers for my back seat. Saturday, when I came in I met with Dylan and he gave my ezpass and took me to his sales manager about the seat covers. Sales manager was great and told me he would cover the seat covers. All in all my experience with World Volkswagen of Neptune has been my best car buying experience ever. Thank you for your great service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Excellent Not-pushy Sales

byGraniteon 09/07/2018

I researched cars. Decided what type of vehicle I wanted. Found it at the dealer. When I called about the car I chose it had already been sold. The person I spoke with was very nice and told me there were more options on the lot. My husband and I drove there a half an hour before closing on a Saturday. Robert Desantis asked if he could help me and he did! An hour later I left there with the car I wanted. My husband said nothing until we left and could not believe how easy, professional and quick the entire process was.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Ease and efficiency

byTiguan18on 08/27/2018

Dylan got me into the exact car that I wanted For the price that felt most comfortable! He was patient and very knowledgeable. He understood that I didnt want to take all day making a deal and he took every step to make the experience enjoyable!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Happy Daughter!

byMBH0420on 07/30/2018

Thank you to World VW and especially Bob Desantis! You are hands down the nicest and easiest auto salesperson I've ever dealt with! So personable and absolutely no pressure. My daughter was looking for a used car after her bug was totaled as a result of being rear ended. We were give the opportunity to walk around the lot at our leisure without that feeling of being stalked. She found her dream car and it worked within our budget! Steve in finance was extremely helpful in ensuring we had an extended warranty and gap insurance (something that the last VW dealer failed to offer and as a result, a major financial loss for us with a total loss). My daughter's less than happy summer is a lot brighter now! Thank you Bob and World VW!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

All Star World VW

byToymakeron 04/30/2018

Sometimes buying a pre-owned car is like going to the dentist but with World VW it is the exact opposite. From the moment I spoke to Dylan Amos on the phone, I felt comfortable right away to schedule a visit. Dylan even had Luis pick me up from my home instead of getting on an Uber. The whole process was smooth, no unnecessary purchases were pushed: from the credit application to financials, all the way to explaining the cars' features. I drove away happy and extremely satisfied that I got a good deal and best of all, thankful for the pleasant experience which did not turn out to be a dentist' visit at all. I will highly recommend World VW to friends looking for new or pre-owned cars.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

The team had the right car for my need

bySankiXwingon 05/02/2017

Finding a Manual car in CPO programs is a difficult task. But once i called up World VW after a quick check on their inventory. it was as smooth as it can get. Joshua was helpful with the test drive of the vehicle and respected the fact that I was researching for the right car at the right price for me. The details of the car as well as the VIP services were explained very well. They provided ballpark numbers on monthly payouts and were ready to take my CU instead of financing, though at the end I went ahead and took the finance they were offering

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Easy to Deal With: Best Selection and Price

byMrg2207on 04/17/2017

We had an excellent experience there shopping for and purchasing a lightly used pre-owned jetta se for my daughter. Steve Alfano Jr was especially patient. He knew the inventory, mileage and options on each of the vehicles we looked at. He made sure we were completely satisfied and that we found and chose a vehicle with low miles/great price and certified. We ended up with a '14 Jetta SE with less than 20K miles- and I took advantage of super low VW pre-owned financing (1.49%). They have the best selection and variety of pre-owned VWs and other vehicles. I would not hesitate to use them again

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Very sleazy

byimtomtomimon 06/21/2016

Quoted me $4.5K over MSRP, even after advertising the cost online. Not worth playing the game with. Not willing to serve the customer

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Merica!!!!

byDipset72on 04/27/2016

Got the car of my dream a 2013 red mustang. I was greeted by Dean DeSantis and he made the experience more than pleasurable....5 STAR EXPERIENCE... Thanks again soo much

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

buy here

bybrianj09on 02/14/2016

I recently purchased a dodge ram 1500 from this dealership and I couldn't speak more highly of them our sales men bob was not only courteous, kind and caring but he took us step by step through the process of buying our new truck . he went the extra mile for us and was able to keep us in our budget and I never once felt pressured in any way shape or form . This dealership and the people who work for it are with out a doubt the very best. I will recommend all family and friends to go here . 5 stars for sure . Thanks for everything . ..Brian..

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Honest Car Salesman

byKp92321pon 02/13/2016

Happy to say I purchased a wolkswagen Jetta today with Robert Desantis. I called ahead of time to view a car I was interested in and they set aside the keys for me upon arrival. I was able to test drive the car within 10 minutes. Robert was not pushy and very understanding. He listened to what I was looking for and got me into a car that I love. I highly recommend this dealership because the prices are great and there are no gimmicks. My experiences with other dealers haven't been the best and I can honestly say that this dealership is genuine and well intentioned. Thank you Robert!! I am finally in a car that I love.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Not happy with window ETCHING charge on used car!

byschramiamon 02/06/2016

I purchased a used Jetta in January of 2016. I thought the price was fare until they added the dealer fee of $399 and the ETCHING fee of $329. The people that work there are nice. The salesman offered drinks and offered a t-shirt when he realized how upset I was over $329 etching. If my husband was not done with the car shopping I would have walked out! Call the dealership before you go to find out ALL their fees. The ones I called range from $299-$1000.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

sales Rating

Easy Car Buying Experience

bykhoff123on 01/28/2016

I recently bought a new VW Jetta from World Volkswagen and worked with Robert Desantis throughout the process. Robert was very knowledgeable and helped find the right car / package that suited my needs. I went in having an idea of what I was looking for just doing some further research and felt no pressure from him to make a purchase that day. After nailing down the exact model Jetta I was looking for (1.8T Sport), I went back in to see Robert. He was straightforward with the pricing and worked to get me the best deal he could. Upon taking delivery of the car, signing the paperwork and reviewing the main features of the vehicle was reasonably quick and pain free. Overall, it was a great car buying experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great buying experience!

byvwdriver76on 01/20/2016

I'd like to thank Roy Draper and the rest of the World VW Neptune team for getting me into the GTI I have always wanted. From the minute I walked in to the moment I drove off, I was very impressed with how welcome and valued my custom was at this VW dealer. All my questions were addressed and I was satisfied. Thanks again for the most pleasant new car buying experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

A great experience

byBrycetaylor95on 01/19/2016

VW of Neptune, great dealership with knowledgable people, felt none of the usual car buying pressure. One employee in particular Joe Scarpino made my experience at VW of Neptune excellent I would recommend him to anyone going there.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great car dealer

bygrivera2on 01/18/2016

Today I got a new 2016 Jetta this was my second experience at World Volkswagen with Bob DeSantis. He provided excellent customer service from the moment I walked in. I will definitely return in the future!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

amazing experience!

bybrian1237on 01/17/2016

my experience was great, Roy Draper kindly helped me find the perfect vw jetta for my needs.my purchase was stress free and i felt very comfortable from start to finish. thank you Roy and vw world

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Happy customer for the third time

byk_steakon 01/12/2016

Thank you World and Robert DeSantis for all your help with the purchase of my VW Tiguan. It has been the car I have wanted for the past few years and I have finally been able to do it. This is the third VW I have gotten through World and Robert. I purposely came back here because of the personable, professional and simplicity of buying a car. Although I was a bit bummed that VW no longer offers servicing on leases and I did feel pressured to add a servicing package to my lease. However I am a happy customer and would recommend anyone to World! Thank you again Robert!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

2 Comments

sales Rating

Incredible, streamlined experience

bydneill2992on 01/04/2016

I came to this location for my first ever lease and my representative Robert Desantis was incredibly helpful and understanding to any of the sometimes obvious questions that I had about my lease. He allowed me to test drive two different models and be able to make an easier decision on which car I eventually wanted to purchase (which wound up being the Jetta Sport). Once I decided on which model and color I wanted Robert worked with me on the budget that I was able to afford and eventually made the numbers work so that I could purchase the exact car that I wanted. The dealership is also nice and very clean inside with everything that one could look for including an inviting service waiting area that seems like it will not be much of a hassle to come back and get my vehicle serviced. The receptionist that I worked with, Danielle, was also incredibly helpful as she made it possible to come right in with an appointment after calling in the same day. Overall my experience at this dealership was nothing but positive and I look forward to dealing with them in the coming years.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

sales Rating

Unsatisfactory customer experience

byidrisk53on 01/04/2016

Recently purchased a 2015 Passat from this dealership. Overall turned out to be an unsatisfactory experience primarily because the sales person refused to deliver on his commitment. When we took vehicle delivery, we found floor mats were missing in the car. Since it was late in the evening, our sales person told us we could pick them up at a later date along with the registration/plates etc. However, when we went to collect the plates, they told us the carpet floor mats were not part of the standard trim. I now understand VW does not include carpet mats with the standard configuration, (which in itself is questionable. VW seems to excel in deceptive business practices and short changing their customers). However, the sales person should have known about it. He should have been honest and upfront about it and not promise something they had no intention of delivering. Also, beware of inflated vehicle etching, documentation costs etc, and potential rip-off practices. Would be better if they actually focused on providing fivestar experience instead of pushing customers to rank them as such on auto websites.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

about our dealership
Google Map