Today 9:00 AM - 8:00 PM*
*At this time store hours may vary.
Sunday
closed
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 5:30 PM

Customer Reviews of Lexus of Cherry Hill

4.2
Overall Rating
4.2 out of 5 stars(10)
Recommend: Yes (8) No (2)
Write a review: Sales | Service
5 out of 5 starssales Rating

Smooth purchase

by RH on 03/23/2021

Easy to deal with, smooth buying process

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

69 Reviews
Sort by:
5 out of 5 starsservice Rating

Service with Birthday Freshen Up

by Jerry on 08/03/2021

Efficient car drop-off process for check-in. Good service with complimentary clean and Birthday freshen up.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Repeat customer

by SW on 07/22/2021

I switched to Lexus of Cherry Hill for a variety of reasons from Pennsylvania dealerships. My personal experience and satisfaction with their universal service and business ethics remains excellent. As a long-term Lexus owner, I would encourage anyone interested in a purchase or lease to compare prices and customer service protocols prior to making any final decision.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

1 out of 5 starsservice Rating

Unprofessional & Incompetent

by NK on 06/22/2021

I took my 2006 LX 470 here for the first (and last) time yesterday for routine service. What an unfortunate mistake. I am the second owner of my LX 470, a truck that spent many years with its first owners in the Hamptons. All of the original service stickers were neatly stacked on the windshield, along with the ones I’ve accumulated from Lexus of Edison. When I got back into my car after service, I was completely horrified to find that the service folks at Lexus of Cherry Hill took it upon themselves to remove all of the original stickers from my windshield. I could not possibly be more upset over such an ignorant move. If the team at Lexus of Cherry Hill truly respected cars and the value of 15 years’ worth of stickers intentionally saved on the windshield of a car, this would have never happened. Alas, their incompetent team took it upon themselves to remove them. As an intense motor head who knows the value of the evidence of consistent services from the original owner, I’m beyond upset and horrified that these original stickers are now gone forever. I will certainly never be going to this dealer ever again and would never recommend it to another Lexus owner.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

5 out of 5 starsservice Rating

Service is simply the best! Thank you Shannon!

by T Drayton on 04/08/2021

I can’t say enough great things about the service at Lexus of Cherry Hill. My service consultant Shannon has always gone above and beyond. Even when I decided to try out other vehicle brands - the service could never compare to Lexus of Cherry Hill and my consultant Shannon- the main reason I traded in my vehicle to return to Lexus. Thank you !

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Smooth purchase

by RH on 03/23/2021

Easy to deal with, smooth buying process

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starsservice Rating

Service review

by A seftel on 03/17/2021

Excellent service. Service personnel were friendly prompt courteous and professional. The dealership has a text messaging appointment and follow up. All in all just a very high-level well oiled machine. Have use them for many many years. I’m very comfortable with them and would not switch to any other dealership.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

ES 350 2012

by AM on 03/16/2021

All service is high quality. Everything is performed correctly the first time. Owned this car for 9 years and never had to return after service or a repair. Appointment scheduling is done easily online. Waiting room is clean and comfortable. Service advisors are professional. Pricing can be a little higher than other centers. You pay for the quality.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Lexus service review

by Andre on 03/08/2021

Great service as always, I would and had highly recommend your services, everyone’s happy with my recommendation #team Lexus, #Winner...

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

1 out of 5 starsservice Rating

poor customer service

by Tammy on 01/20/2020

I got a new phone and it would not hook up to my car so I called Lexus Cherry Hill and my first call they transfered me to service and it just rang and rang. Called back and they transfered me and spoke to a gentleman and he tried to walk me through hooking my phone up. Was not successful and asked if can you come to Cherry Hill. I said yes do I need an apt he said no we are here til 8 pm. Rode an 1/2 to the Cherry Hill and I get there and the receptionist had very poor customer service She said have a seat and we will try to fit you in and she had no idea how long I would have to wait because I didn't have an apt. I explained it's a 5 min fix and she didn't want to hear it. So a gentleman Darryl Newman came up to me and said I may be able to help you. He want to my car deleted the old phone and hooked up my new one within less then 5 mins. When I went back in to customer service to get my battery replaced in my remote the receptionist was talking to another employee about me and I intervened and said don't worry it was fixed within 5 mins. So Darryl thank you for your service. This is my 5th Lexus only bought from Cherry Hill one time and now I know why. I think she needs to find a new job because her customer service skills suck. Oh by the way she went to her general manager and told her that I had to wait and they could not help me right away. So who knows how long they would have had me sitting there.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

5 out of 5 starssales Rating

Great Experience!

by KenyaB on 12/28/2019

Thank you to the entire Lexus of Cherry Hill Team! The great customer service I received by far exceeded any other car sales experiences that I have ever had in the past! Darryl Newman, Master Sales Consultant, and Jack McCartney, Finance Director, were extremely knowledgeable, and very thorough in explaining everything as it related to my purchase. Overall, the entire staff team was extremely friendly and helpful; this was a great pressure-free buying experience. I highly recommend this dealership! I love my new car! Thank you!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

2 Comments

5 out of 5 starssales Rating

Lexus Lease

by LisaL123 on 07/13/2018

My experience at Cherry Hill Lexus was amazing. I had been dreading the thought of negotiating a deal on a car, but from the moment I walked in, I never even felt like a customer. From the start, the process was smooth and easy. I never felt pressured, and I know I got a great deal. Damion and the staff at Lexis worked with my husband and I to help us get the best deal for everyone. I would highly recommend this dealership to everyone interested in purchasing or leasing a new Lexus

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Wonderful Experience

by perryliss20 on 06/25/2018

Wonderful experience start to finish. Damion was incredibly nice and helpful throughout the process, as were Chuck and the rest of the sales management. And they even had a play area to keep my kids occupied which my wife and I were very thankful for. We left very satisfied with our beautiful new RX350L

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

A Happy 2018 RX350L Owner

by Mdevuono on 04/26/2018

Rob LaFlam was a pleasure to work with. This is the 4th vehicle we've ever purchased, our first Lexus, and the easiest dealer transaction to date. Everything went smoothly. Rob went over ever SUV model/package to make sure we were making the right decision for our family. He even made sure he could secure another vehicle with the color interior we wanted from another Lexus dealer within one business day. The GM and finance manager were just as great. Overall, a very friendly dealer. We couldn't be more satisfied.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Always a pleasure

by Mfeinhals on 02/01/2018

I know when I go into Lexus of Cherry Hill, I will be treated with respect and fairness. Mike Foos and Jack McCartney have taken care of my car needs for several years. They make the process painless and I am a loyal customer because of them.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

True Professionals......

by JFMIFKA on 10/19/2017

Ron Pacifico, [ sales ] Tony Lobello [ sales manager ] and John Sacco [business manager ] are consummate professionals and who made my car trade-in and purchase experience easy and comfortable.It's always been my experience there, whether a sales or service customer.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Not all car salesman are alike

by PKelly8 on 08/18/2017

Just purchased a new car from this dealership.The salesman, Viral, was an absolute pleasure to deal with. No boloney, just listened to us, and delivered.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

New Car Leasing Experience

by kenalt194 on 08/05/2017

The folks at Cherry Hill Lexus made the leasing experience as easy as could be. Service with a smile without any run-a-round of he-said, she said. The third time for us, as was the first and second, a charm.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Car purchase experience

by Mahsh123 on 06/21/2017

Excellent hassle free experience. Roy our salesperson was superb. Really personalized our experience for us. Highly recommended!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Amazing experience!!

by Flowergirl3 on 06/17/2017

I had the pleasures of working with Alex Wong! He is the most honest salesperson I have ever met! I am extremely happy with my new 350RX and the experience of purchasing it! I definitely recommend everyone to give this dealership a chance!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Purchased feedback.

by Tuan_Hoang on 06/08/2017

I had a perfect time with this dealer. My sale assistance was Mr. Alex Wong, he helped me out with everything he could and he also gave me all the information that I needed to know. After I got the car, he also helped me out how to setup all the functions and everything else. I understand that what he got paid to do so, but the way he helped me out was completely satisfied. Highly recommended for someone want to buy a new Lexus.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Excellent Service

by Dino1108 on 05/21/2017

My wife and I purchased a new vehicle from Lexus of Cherry Hill. It was by far the best experience we have had ever. Our Salesman Joe Spadaro was incredible there were no extra unnecessary sales pitches he told us what we needed to know and was truthful all the way

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
about our dealership

At Lexus of Cherry Hill, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare.

Lexus of Cherry Hill offers a car-buying experience like no other. We have a huge selection of cars, SUVs and crossovers, and we provide elite customer service and world-class amenities. That's the Lexus of Cherry Hill difference.

Amenities
Complimentary Loaner Cars
Instant Financing
Complimentary Coffee
Cable Television
Collision Repair/Body Shop
Languages Spoken (4)
English
Portuguese
Chinese
Spanish