Causeway Honda
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Customer Reviews of Causeway Honda
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42 reviews
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terrible
by jack and luis on 04/19/2025In early February, I purchased a vehicle with the expectation, as detailed in the contract, of receiving a second key. Despite a month of efforts to resolve this issue, the sales team has been unresponsive to my inquiries, saying there is… nothing they can do to fix the inconvenience. Moreover, I feel that my concerns have been overlooked since the sale was completed. This experience has been quite frustrating. I think it's a good idea for potential buyers to conduct thorough research and do due diligence before finalizing any agreements.Oil change service
by Bernard Madu on 10/09/2018updated 10/19/2018Matthew at the honda service department was very kind and nice to me. He was very professional and able to provide me with an excellent service. Matthew is an asset to your company. I would keep on keeping him within the company.Excellent dealership
by Linda B on 10/08/2018This is the second car I bought at Causeway Honda. Last year I purchased a new Accord, and this year I bought a used SUB for my niece. Both experiences were excellent. I receive wonderful service for my Accord. My niece is loving her… Nissan Rogue. Causeway offers free oil changes for the life of the vehicle, whether new or used! The personnel are wonderful, making The buying experience very pleasant.Causeway Honda service
by Jim Moran on 09/18/2018updated 09/25/2018As always Matt was very helpful and make the experience pleasant and easyExcellent experience
by Samantha on 09/07/2018The car buying process was smooth, quick and easy. The staff is very knowledgable and professional.An Unexpected Treasure!
by commgal221 on 08/25/2018In stopping by for routine service of my 2016 Pilot, my sales person found me and told me of the wonderful opportunity available for a trade in and purchase of a new 2019 Pilot. I have to say it was a terrific deal! More options and gadgets… with car payments that are now less than before! And there was no pressure...just friendly, cordial and amenable interactions with the sales associate, dealership manager and sales manager. It was a great experience! And now I've got an even better car than before!Causeway Succeeds in Pleasing
by Frank C on 08/21/2018updated 08/27/2018I had my first service maintenance on the third CRv which I purchased from Causeway. I do get concerned as time goes by that I will be taken for granted. Joseph treated me as the most appreciated customer.Excellent service
by Lori Groet on 08/24/2018Kristen my service manager is always fantastic. She is friendly, knowledgeable, honest, trustworthy and the reason I keep coming back. People say I'm crazy going to a dealership for service bc the prices are higher. I get great dependable… service every time and the prices are always fair. Highly recommend.Causeway Service
by LNH Admin on 08/21/2018Great experience. In and out in no time.Service
by Service on 07/20/2018updated 07/27/2018I'm very satisfied with the service and workFantastic Service and 100% Satisfied
by JoeKro21 on 07/19/2018Thanks for following up. The service was AWESOME!!! Kristin was fantastic and exceeded my expectations. She squeezed me in even though I didn’t have an appointment. She also mentioned it would be about 90 mins but she was going to do her… best to shorten the wait. Well she did it, I was out of there in 55 mins which was fantastic. The crew had the World Cup game on which was wonderful. I was also really impressed that one of the Service Advisors even offered to bring in regular milk for a customer the next time she is there. That is top notch service. Great team over there and I will highly recommend them to all my fellow Honda owners.Honda Service Review
by TheFox156 on 04/30/2018updated 05/22/2018As always the experience I have at Causeway Honda when I bring my Honda in for service is Excellent. The employees are completely Custime Focused. They are very Friendly, Helpful, Skillful, & Experienced.Great experience
by fmskoul on 04/10/2018Great deals and fine dealership to do business with.Quick and easy
by Jersey080 on 12/03/2017Easy to deal with. I bring my lincoln here instead of the lincoln dealership next doorExcellent experience
by JBAskins on 08/25/2017While away from home, our Odyssey needed a repair. We were able to schedule apt view internet, and get the repair done with minimal interruption of our vacation.Honda Odyssey Run Flat Tire Replacement
by NoOdyssey on 07/26/2017I was visiting the area on vacation when my run flat tire went flat on a Thursday. Called the Causeway Honda Service desk who said the service area was closed but gave me an appointment on Friday at 11 am. I had the car towed to the… Causeway Honda dealer on Friday at 8 am in morning for a scheduled 11am appointment. At 10:30 they informed me that they had to order a new tire and it wouldn't get in until Saturday and it would be repaired Saturday. On Saturday they never called me back with a status on the car which I presumed was being repaired as promised. When I called back at 1pm to asked when I could pick it up they said it had to stay over the weekend as they could not get the replacement tire until Monday. I asked for a loaner as I lived 90 miles away and had a doctor appointment on Monday morning and needed to get home. They said they didn't have a loaner and the receptionist wasn't the least bit interested in trying to be helpful or sympathetic but after much discussion reluctantly they got me a loaner from their sister Nissan dealership....to add insult to injury the car they gave me when I turned it on said it had <20miles of fuel left in the tank! The irony of this was I bought my 2005 Odyssey Touring at Open Road Honda, Edison and I've had excellent service over the years with no major problems with the vehicle. Put over 165K miles on it and it still runs great!!! When my tires needed to be replaced it was done the same day. I had such good luck / service with my Open Road Honda I was going to seriously replace the Odyssey with a Pilot SUV and purchase it from Causeway as we were planning to eventually move into the area. For me the service area is a critical element of purchasing a car and is a direct reflection of the dealership. Based on this experience and the indifference of the personnel in the service area I will NOT be purchasing another Honda....ever. I plan on purchasing a GMC from another local dealer. Absolutely dreadful customer service especially from the receptionist who's attitude was terrible. She acted as if she was doing me some kind of favor by waiting on me. When I came back on Monday to pickup the car I was told by the service cashier that something is wrong with my credit card. She said she even tried to manually enter the numbers and it wasn't being accepted. In front of other waiting customers she asked if I had another credit card and then announces that "it's not being accepted....I guess your credit card must not be any good". I just used it earlier that day with no problems and this time read her back the credit card numbers. She entered them manually as I read them to her and the card was magically accepted. She entered the wrong sequence of credit card numbers. This Honda dealership has major customer service issues as well as with it's service & parts area that it needs to resolve. Buying a car is relatively easy but a dealership lives and dies with the reputation of satisfied repeat customers who base this largely on the strength and satisfaction of a long term relationship forged through a (1) a good sound product supported by (2) friendly competent service personnel.Robert Cieri
by Melissaortiz on 05/25/2017updated 06/05/2017Rob was awesome. I was in the market for 3 different vehicles and he helped me understanding all of them before I made my desicion.Excellence is always the norm here!
by blackglama on 05/12/2017updated 05/22/2017My engine light came on and maintenance service was required. Even though I have a toyota and I'm supposed to go to my regular dealer, I always choose my Honda family of car experts because they always know what's wrong with my car and… their customer service is superb. The guys at Toyota can't even touch them when it comes to professionalism, excellence in service with a smile and honesty! They are the best and I'm so very pleased to have them there for me whenever I need a hand.Job well done
by shorepastor1 on 05/05/2017I recently had my free oil change and as usual, was met with a smile and kind word. The service was done in a reasonable time period, and did not interrupt my schedule for the day. Being an outreach pastor I put on a lot of miles and a lot… of hours, but Causeway folks always manage to fit right into my day. Thanks.Third Honda purchase
by cms1021 on 04/28/2017Purchased my 3rd Honda yesterday and as always, the process was seamless. My last Honda Civic had 204,000 miles on it so how could I NOT get another Honda Civic. I've always gone through Iris as she's very loyal to her customers and will… do her very best to get you the best deal possible. My 25 year old daughter also has a Honda Civic!Exellen staff
by richgerardi on 03/20/2017I have been served by causeway for 14 years. Excellent service
About our dealership
Thank you for the 5-stars! As long as you are happy, we are happy!
by napleton_group on 12/06/2017