Fraudulent and Rude Sales practices - Never ever
Worst dealership ever. Can't give negative or zero stars, otherwise would go for that. I with my young family waited over 4-5 hours and after getting to the finance person, they gave me a interest rate of c. 5% despite a decent score; then they trapped into buying the extended warranty saying Bank would give lower the interest rate charge in that case. Also, the finance individual lied I cannot refinance the vehicle. After naively agreeing to their terms, I inquired with the Bank in question directly and they confirmed they do not recommend such additional warranty purchases and I am free to refinance. There was unconscious bias to my background throughout the dealing with remarks such as "I know you guys", "the interest charge is better than where you come from"... When I provided the bad rating in Honda's survey and next visited their premises to have the promised free accessory installed, I was asked to leave at once (for giving bad ratings in manufacturers survey) while my car was still in Service centre. Never had such a terrible and insulting sales experience ever in my life. Bunch of rude and dishonest people in finance and management. Would NOT recommend going to this place to buy a car. Lesson learnt too late- read all their negative reviews on google, yelp.com, consumeraffairs.com before purchasing.. If you're already trapped, you should highlight that in manufacturer survey, report to BBB, file a complaint with State Attorney General, etc all, see below article for useful tips to deal with such fraudulent and rude sales practices [html removed]
Very Bad Experience
I bought a used car from Open Road Honda. The dealer is very dishonest, misleading customer, hiding the true condition of the vehicle, failed to disclose the right of customer, refuse to refund over charged tax, ignore customer phone call. It was a very bad experience to purchase the car from Open Road Honda. I will never go back to this dealer and I will spread the word to friends to avoid this dealer.
Dis honest sales
WOREST EXPERIANCE EVER.......I leased Accord 2015 in april and the sales person-VJ stated that my deal includes 3 year service for free.....when I went for my 1st service ...No one knew any thing about that,I went to VJ and the manager they tried for one hour to convince me that I am wrong and that they don't give such a thing ( laying is their profession in that place) so after informing them that I will report to handa and write a review they gave me my 1st service for free and assured me that it's now in the system....now after 6 months I came back to do the 12k service to find out they only included the oil change ...[non-permissible content removed] DONT TRUST THEM......if you find car for free don't get it from them....
Beware of Bait and Switch
Asked for a quote by VIN number, received an internet quote, arrived ready to pay, sign, and drive. I arrived over an hour earlier than my appointment, and while starting the paperwork, was advised that the exact car was just sold 5 minutes ago, but other models were available at great prices. Their internet team bait-and-switched me with a below invoice price for a car that did not exist. If you are an educated consumer, that researches prior to buying in order not to waste time at multiple dealerships, avoid this location at all costs. Caveat Emptor
Do Not Recommend
They treat you as if they don't need the business and you always have this feeling as though there's something shady going on. Things change, stories shift, and there's always a 'manager' behind the scenes that has to be checked with for everything. I was not treated well at Open Road and went to another dealership who treated me with respect and therefore got my business. Do not recommend.
Andy Zhang was excellent
I recently purchased a car from Andy Zhang and the experience was nothing but wonderful. He was polite, patient, and really helped me get the best deal possible. I would recommend him to everyone I know!
Honda Representative sucks.
We went to the showroom with an appointment to look for a new civic and Honda Accord for a friend and there came the sales representative, Andy Zhang. He asked which car were we looking for and we told him we are yet to decide but we are interested in the new civic. He told us about the price and trust me just the price and not the variations available in the model. When we asked for variations, the only question he asked was do you want turbo engine? Sure, every Tom Dick and Harry knows what's the difference between a turbo engine and a regular one? Isn't it the duty of the representative to tell the customer what's the difference and how to go about it ???? And then we asked if we can see the car and he said its outside. He escorted us out and showed the parked car, without getting the cars key. Forget about the test drive, Did he expect us to just look at the exterior and not the interior? And we again asked if we can see the interior and text drive the vehicle once and then he headed inside to get the keys. All he did was instructing the one test driving to turn left or right and he spoke nothing about the car's featured at all. Once we headed inside and asked him for the price quote, he took a minute and on a piece of paper he wrote ex = sensing = $22875. And nothing else. We asked him if we could get a quote for Honda Accord too and in a really loud voice he said "sir, you first need to decide on which one,". We totally lost it then, i just said you can't tell us to decide on a vehicle le when we are here looking for our options. That's no way a sales representative e gets to behave with the customers who come by to see a car. Honda is supposed to have really good representatives around but I don't know how we came across Andy Zhang at Open Road Honda, Edison NJ. This has been my worst experience ever and I'm gonna tell everyone I know about my experience. Sorry Mr.Zhang but you disappointed us to to the core.
Rep said their AD lies, forced me to buy at much higher price
I wanted to trade in my Mini Van to lease a new Honda pilot. we couldn't find common ground on trade-in value and end up leaving empty handed. But Open Road Honda girl named Carolina kept on calling me, she kept on trying to convince me to come back again. One time she said she have spoken to her manager and he is willing to offer the trade in price, so i agreed to come in again. When i reached there, I was greeted by their sales Rep and I started the process with that sales Rep. they had promotion on site saying $995 down + fees and Taxes. I did my research and was prepared to pay MV, Docs, bank and acquisition fee, final price due on leasing $2800+. and that what they offered me on my first visit when they tried to low value my Van. Open road Honda site still shows that promotion, but sales Rep Randy told me that their AD is a lie, He presented me with all the costs associated with leasing (it had a bunch of made up services, but required). Which was totaling in $4100+Taxes+first month payment. They just want you to visit their dealership, they will not owner any deal offered you on phone. Beware! check all the values around before going to this place.
Great experience, Yong Shin was extremely helpful and made the experience easy. Easy to deal with, no forced up-sale and honest about everything. Will come back again.
Terrible place, does not own up there mistakes.
I would do less then 1 star if i could.. Bought a used car from here, and i wish i didn't. 1) after purchase and before pick up the license plate mount was removed, and ripped out the mounting holes in the bumper. Then new holes were drilled into bumper to mount the temp license plate.(didn't find out till i put real license plates on) 2) Breaks were shaky at test drive. Asked sales person (Vito) to have mechanics repair breaks before i pick up car the next day.. When i pick it up sales person said that they check it and everything meets its multiple point inspection standard.. Took the car to my mechanic that weekend (this was on a Thursday) and he saw that the breaks were bad without putting it on a lift.. The breaks were dangerously rusted and just barely able to get milled down. cost me $300. 3) charged me $150 for registration. Had to renew registration 2 months later.. Realized on registration they only paid $4.50 for the registration... So they screwed me in price, and they didn't renew registration, just continued old one(i didn't know this was possible till i talked to DMV). general manager ignored my voice mails (2 of them) and 2 emails. sales person took a week to leave me a voice mail in regards to my email. He said it was up to standard and it is a used care can't do anything.. So there standards don;t include customer safely and a fully functional car. to save $300 for reimbursement, they lost my future purchased in a year or 2 and 2 of my friends that planned on going there this year.
For Yong Shin
This was my second time leasing a car. I had leased an Accord in June. Yong Shin was our sales representative and gave us excellent service. Three months later we unexpectedly needed to replace an older car. I immediately called Yong Shin. He was again helpful. He reviewed several options with me, and we arrived at a good solution to my need. I was very pleased to do business with him again.
Honda Odyssey 2015
Yong Shin was very helpful and informative while making a purchase... Though we didn't do any research, the process went smooth...
Great experience!... Again!!!!
I Bought my 2015 Honda Odyssey from Open Road Honda this Labor day week and had a wonderful experience. This is my second car from them. The general Manager, Barry Magnus and Young Shin were made sure the whole process was smooth for us. He was so helpful and knowledgeable.
Very Bad Sales Team
The sales team is completely knowledge less. Do not believe what they say, do you own homework before buying a car. Also ask them to put things on paper before you make your final decision about buying here. Also do not believe in their offering while negotiating the final price. Or ask them to give in written to avoid all kinds of future confusions. The Honda cars are good, but not "Open Road Honda".
Honda Sales excellent and amazing service
This is my second and my families 8th car with Honda. My entire process took about two hours and I was on my way to my appointments for the day. Mr Patel and Mr Shin, Yong are two very professional and extremely helpful senior memebers of the team there. No other dealer staff is as nice as Open Road Honda.
Go somewhere else!
A couple of years back, I put rchased a CR-V and was persuaded to buy a bumper-bumper service agreement for 1,500.00. My sister and I were told that it was refundable if there were no claims made during the extended warranty period. When we went back, seeking reimbursement we were told no such thing existed!!!! The salesman just wanted to sell the product no matter what. Yesterday my family purchased another CR-V at another dealer. No more new or used car purchase at this dealer!,
WHAT YOU WOULD EXPECT FROM A USED CAR DEALER
I bought a high mileage 2009 Honda Element from Open Road in June of 2015. We just need it as an extra vehicle when we have large packages. Hameed my sales person was very pleasant to deal and what I am about to say should not reflect poorly upon Hameed. However, the old sales manager with the white hair whose name I don't know is pretty slippery. During our negotiations he insisted I look at the computer screen to show me how much the dealership had invested in the vehicle to justify the selling price. He showed me a figure of 1200 dollars that he claimed was the amount invested in the car. When I asked what did they do for 1200 dollars he said "I can give you that information later." After making a deal and as I was waiting for the car to be prepped just for the hell of it I checked with the service department. What was they did for the 1200 dollars? They did was an oil change. A regular engine oil change. On the other hand the guys in the service department are gems and I can't say enough good things about them especially Stan. He really goes out of his way to make you feel like a valued customer. I have bought several cars from the dealerships at Open Road and I have to say this was the first bad experience I had. It is especially bad because these types of representations reflect poorly upon the entire dealership most of most of whom do a great job. The one thing the sales manager did well was to knock what should have been a 5 star rating down to three. The term CAVEAT EMPTOR if shopping for a used vehicle from Open Road.
Misleading marketing ploy.
Was just at the dealership and see if we could make a deal on Honda Odyssey. Days ago used edmunds to find a price for the vehicle, the initial quote from the edmunds was more compared to the other dealership, so ignored their pricing. A few day later got an email with a quote cheaper than the initial quote. Got to the dealership, showed my email. Low and behold the fine print on the email says price does NOT include destination charge. Checked the original quote, it reads price INCLUDES destination charge. Misleading marketing ploy. Not going back there again.
Used car sales
I was pleased with the experience buying a certified pre-owned Accord from Open Road Honda. My sales specialist was Frank Khalil who was very helpful, patient and pleasant. He did not pressure me at all (the car sold itself). The dealership was efficient once I decided to buy. I went to Open Road partly because my husband has had excellent service from them on his Honda, and partly because of their inventory online. Would definitely recommend them.
Had a great, smooth experiance. Got a 2015 Honda Accord for $600 less than my next lowest price. Also, Eric in finance gave me a great deal on the tire protection.
I've been coming to this Honda dealership for eight plus years and wouldn't buy a Honda anywhere else. The sales team and service department are the absolute best. Everyone is professional, courteous and make it their job to have nothing but satisfied customers. During my most recent visits, I was assisted by Michael Goworek, Service Advisor. This was my second time dealing with Mike and he was great. I was greeted and checked in promptly. This is the norm at Open Road Honda. I've been assisted by nearly every service advisor at one time or another and the entire staff rocks. Thank you for providing me with outstanding service once again. PS My repair was covered under my extended warranty. Sincerely, Mary E. Hunsicker, South Plainfield, NJ