Open Road Honda

I've been bringing my car Open Road Honda service in Edison since I bought the car back in 2008. Their service used to be pretty good, and because they have factory trained mechanics who are familiar with the vehicles it gives you a feeling of comfort. But this last time I've had the worst experience ever dealing with any car repair in my entire life. I dropped the car on 4/18 for an oil change the Service Advisor Mira called me and said the brakes were low and suggested that they also work on the suspension. She said they can return the suspension back to normal. I agree and pick up the car when it's done and notice now the car is pulling to the left whenever I brake. I bring it back to service and they said they will tighten the suspension a bit more and it should be good. I drive off again, and immediately notice problem is still there. I texted Mira and she called me back and said she will have to charge me a diagnostic fee to see why the car is suddenly pulling to the left. I'm somewhat confused by all of this and asked why you are charging a diagnostics fee when this problem wasn't there when I dropped my car off and you just fixed the suspension. Her response was I don't know if the car was doing that before, because she didn't drive the car. I asked to speak to the manager Kyle and had to leave several voice messages. Kyle finally called me back and said the earliest they can look at the car again (3rd time) was Monday May 1st. I got the impression there was a more experienced tech who was returning on that day, so he wanted him to look at it. I dropped the car off the night before and the next day another service advisor Donna, called me and said the outer Tie Rod was damaged and had to be replaced. I obviously question how could tie rod be damaged when they just fixed the suspension. She didn't know. Once again, I called Kyle. Kyle called me back and asked if Mira told me anything else about the car when I initially picked it up the first time. She didn't mention anything. He said Mira should have mentioned the brake cable was damaged. Again, I question how the brake cable could get damaged after I dropped the car off for repair. He says valet guys might've done it while using the emergency brake. I suspect the tech obviously damaged the brake cable while he was working on the car or maybe they put a damaged broken brake cable from another vehicle, who knows . The fact that neither service advisor mentioned it during the 1st, 2nd or 3rd visit mean they were obviously hiding something. Well, a new brake cable was on back order, and almost impossible to get. It took several more days for them to find a used one from a nearby junkyard. Needless to say, I won't be returning to this Open Road Honda in Edison at all and will try my luck elsewhere.