Open Road Honda
Dealership Sales Review
First time in this dealership and last time. Arrived looking in the showroom at new cars. I was approached by salesman asking if I needed help. Told him I was looking for used car. He tried to talk me into buying new car but I said I was sticking with used. His attitude changed and said he only sells new cars and I need to go to the used car building. He gave me directions to the building and off I went. I was greeted promptly by a salesman and we went to his desk. After being there for over 30 minutes and not seeing a car I was looking for I started getting annoyed. The salesman just kept talking. At one point he finally went to bring a car around but came back stating the car is a new arrival and is blocked in. He asked if I wanted to make a deal on it. I didn't even see it. He proceeded to say the sale price is the price and that he has to make a living. He admitted people have come back to him complaining that they could have received a better price. He agreed and chuckled that he has to make a living. He explained what a certified car means twice for over ten minutes and again asked if I want to make a deal. I explained to him several times what I was looking for and he continued to ramble about all of the inventory. At this point I got up and began to leave. He asked me how much I wanted to spend and what I was looking for. It was truly unbelievable. I then looked around and saw a salesman sleeping at his desk and saw another salesman walk by with a dirty shirt with stains all over the front. The facility was a mess. Plywood walls with tape hanging off. At first I thought it was under construction but then saw how the metal/glass work stations were positioned and realized this is how it was. Never again will I be back.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No