Paragon Honda
Customer Reviews of Paragon Honda
Review type:
Hi Haitham, leasing my 2024 CRV Honda was painless...same as driving it.
All done in 1 day at Paragon
by MarkeyMark75 on 10/09/2015Sales rep David Munoz was excellent to deal with. We quickly agreed on a price, and I drove my car home later that day.Thank you for taking the time to leave us this terrific feedback! Were elated to hear that David provided you with an excellent service experience. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Best regards, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock@paragonhonda.com
Terrible customer service, Starting at the top with GM Brian
by jordang3 on 09/28/2015My name is Jordan. My experience began just fine. I walked in, purchased a car, and left. Shortly after that, I experienced a small problem with one of the tires. Fine, no big deal, I bring it back and they fix it. All is well with the car… going forward. A year later, when looking to rotate the tires, there was a problem that I wanted to discuss with the service shop of Paragon. This is where things progress downward. The problem with Paragon Honda is not in the mechanics themselves, or the work they provide. My issue was there was no one EVER available to speak with. I left multiple messages with the call center. I was told every time I called that no one was available to talk to me, and that I could leave a message. Combining phone calls from Tuesday until Saturday, I spent (based on the total of call duration in my cell phone, 72 minutes on the phone with the call center. On one occasion, I spoke with a person in the service station. They were unable to answer any of the questions I had directly. I asked to speak with a manager, a gentleman named Alex I was informed. However, as expected, he was unable to talk to me at the time. So of course, I leave a message. That was Thursday. Saturday comes, and my wife can't wait anymore. She decides to take the car to the dealership and have them take a look. She was confronted with a number of questions as to why she didn't make an appointment. My wife explained that I had spent over an hour attempting to contact someone in the service center with no success. At this point, at least they take the car in and tell her 2-3 hours. She dropped the car prior to 11:00 a.m. By 3:30, with no call from the dealership, my wife goes back to the shop. I from here spent more time attempting to speak with SOMEONE, ANYONE who can tell me what the status is. Again, no one is available at the service station to take my call. I refuse to leave a message because by this time what would be the point? From here, I am transferred multiple times to many different lines. At this time, I get the name of the GM, Brian. This itself took 6 phone transfers to reach a mailbox. On his voicemail, he provides a cell phone number (very quickly, so fast that I had to go through the process again of transfers and holding to get to his voicemail to be ready to take down the cell number) and I leave a message. I call the Sales department. Here is one of the first bright spots. A gentleman who is new to the job as he adds, does try his very hardest to connect me with someone in the service department. Good on him, sorry for not remembering your name. A man, Rafael, I believe, again does his best to find out the status of the car. It is at this time, nearing or passing 4:00. He tells me it is ready. Very good, ok. I call Brian on his cell phone. To his credit, he does answer. At this point, all I want to do is inform him that the service his dealership provides is below expectations. I express my complaints as I listed them above. The focus Brian took was to the service provided by the mechanics themselves. This is NOT what I, at ANY point, was unhappy with. I was not pleased to spend over an hour on the phone between Tuesday and Saturday to find out if something is covered by the station or not. I did what I could to express that to him, but again his focus was on the mechanics themselves. I end the call with Brian telling me he will get in touch with Anthony, the manager of the service station. My wife calls, no managers are in the shop, go figure. She was treated rudely by all but ONE individual in the establishment. The man she dropped the car off with would not talk to her. No one would tell her that the car was ready. Shortly after, Brian calls me back. At this point he has a 1-way conversation, where he WOULD NOT stop talking to allow me to respond to him AT ANY time. He accuses me of lying about previous work done to the car. Again, his only focus appears to be on the mechanics, which is the least of any issue I had. At one point I actually told him, "You are being condescending." His response was along the lines, and this is a paraphrase, "I listened to your complaints, now you will listen to me talk." Unacceptable. I told him that I can see the attitude that is pervasive throughout the company comes straight from the top. His tone and overall nature are indicative of most of his employees. I did manage to not curse at him and hang up. *Pat on my back* Next, and this is the ONLY reason this is not 1 star, Anthony calls me. He had been trying to get me the entire time Brian was holding his one-sided "conversation" with me. This man is THE ONLY PERSON worth a damn at this place. THE ONLY PERSON who expressed sheer embarrassment on behalf of the service not provided by his shop. He even went so far as to provide my wife and I with his personal phone number, where he offered to "take care of anything we need with the car" including oil changes. A kind gesture, although unfortunately too late.AWESOME Dealership!
by Goose1072 on 08/19/2015We had an Awesome sales persons, Thank you Adrian Stephens for all your help and patience with us. Love our new CRV!Thank you for this great review and congrats on your new CRV! Adrian is truly an exceptional employee and we appreciate him for giving you a pleasant experience! Thank you again and be sure to like us on Facebook and follow us on Twitter to get all the good deals! Best, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock1@gmail.com
Unprofessional!
by christinec3 on 08/16/2015Unprofessional! I recommended this dealership to my friend due to the large inventory of certified pre-owned Honda CRVs. After being shown several, we test drove one and after a price negotiation, made a $500 deposit on the car. We came… back two days later to appraise trade-in and finalize the deal but interestingly enough sale could not go through since there was a lien on the car. Now it would take a week to come through but they could show us other cars. However upon checking DMV records, the title on that car was clean and when I called anonymously to check if car was available (even with a $500 deposit), I was told yes and available to be test driven. So lies all around from salesman to manager to customer rep. They obviously didn't want to go through with sale price negotiated or they practice the unscrupulous "bait and switch". Even getting deposit refunded was conducted in such a rude and discourteous manner. I should have read the reviews before going. Paragon does have a large inventory but can you trust them with what you are buying! Happy to say went on Long Island and had an amazing experience with Nardy of Smithtown. So worth the trip! ChristineChristine, its important to us that we satisfy every customer and you actually really help us by bringing these inconsistencies to our attention. I am concerned about this issue and would like the opportunity to address it. Please contact me at your earliest convenience. Thank you. Sincerely, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock1@gmail.com
Horrible sales manager Named Mike
by Rebeccad920 on 08/13/2015Went with a friend and watched a manager scream at a salesperson in front of me and my friend. His name was Mike. When managers treat their staff this way it makes me concerned how they treat their employees. Stay away from this man if you… want a used car.Rebecca, I am concerned by your review and would love the opportunity to address it for you. Your satisfaction is extremely important to me and our company. Please contact me at your earliest convenience. I would love the chance to talk with you more about this. Hope to hear from you soon. Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock1@gmail.com
When you visit ask for Tony!
by Ishraq on 07/31/2015updated 08/06/2015Tonay Hasan helped us buy our certified civic ex. We had gone to a few honda and toyta dealerships in the tristate and was surprised by the excellent service we got at paragon Honda. Tonay was patient, knowledgeable and treated my wife and… I with the utmost respect and attention. I have already recommended my friends to visit Tonay at paragon honda for their next car purchase.Ishraq, thank you so much for taking the time to leave us with this 5 star review, and thank you for the kind words on behalf of Tonay. He's a great member of our team and is a great example of what we strive to do each and everyday. I'm glad we had the pleasure to handle your automotive needs, and if there's anything else you need, please don't hesitate to let us know. Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock@paragonhonda.com
honda civic
by footdoctor on 07/21/2015updated 08/05/2015very helpful in getting me the car I want and working with me to get the best deal and deal with any issues i had. Very professionalThank you for this 5 star review! I'm happy that our team could take care of you, and make sure your visit with us was an enjoyable one. If ever you're in the market again, please don't hesitate to stop by and come see us. Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock@paragonhonda.com
Another Satisfied Customer
by JCifuentes on 07/11/2015This is my second time getting a car from Paragon Honda. The first time was a 2013 Honda Civic EX, and now a 2015 Honda CR-V EX through the Vehicle Exchange Program. They did everything they could to make sure I got into the car I wanted.… From the Sales Department, to the Finance Department, and everyone else in between did a great job. Eric Aragon was a great sales person. I would recommend to anyone looking for a brand new Honda to come to Paragon.JC, it was a pleasure to read about your second car buying experience at Paragon Honda. Congratulations on your new vehicle! It's delightful to know that Eric and our team were able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review. It's fantastic that we have earned your trust and repeat business; we look very forward to seeing you again in the future! Best, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock1@gmail.com
Best Experience
by JensancheZ18 on 07/07/2015From the second I walked inside I had the best experience. Quedwin was awesome to say the least. He worked with me every step of the way to make sure I got the car I loved. Edgar who did all the financial operations was also great. He made… sure to try everything possible to get my car are a good price. And Ariel was always around to make sure we were satisfied. All in all they made my experience of leasing my first car a great one and I'm glad I chose them!Jen, thank you for writing about your visit with us and congratulations on your new vehicle! I'm sure you are continuing to enjoy it and hope that we have earned your repeat business by working hard to get you the best price possible. Quedwin, Edgar and Ariel are assets to Paragon Honda and it is encouraging to hear that they impressed you by delivering our trademark knowledgeable and pressure-free service. Don't hesitate to reach out if you have any further questions or needs. Best, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock1@gmail.com
SALES TEAM WAS GREAT CAN'T SAY THE SAME FOR FINANCE DEPARTMENT
by grynidbandit on 07/06/2015I'm happy with my purchase & sales team was great, however after purchasing my vehicle in February i called honda finance to find out when first paymeny was due & was told april only to get a call in march from a man named Stanley who is… very nasty telling me dealer made payment & had to be reimbursed. At this point i was out of work due to injury & never authorized dealer to make this payment but it didn't stop them from harrassing me & threatening myself & my cosigner with messing up our credit because as i was told by Stanly "it's not my problem". Hondas speak for themselves no matter where you buy but beware of paragons shady business tactics. LuisI am concerned by your review and would love the opportunity to address it for you. It is always our goal to achieve 100% customer satisfaction on all aspects of our dealership and it comes with great disappointment when we fall short with our guests. I assure you that poor customer service is not how we intend to conduct business which is why I would like to get in touch with you. If you would be open to contacting me at your earliest convenience, I would greatly appreciate the opportunity to further discuss your situation and the chance to make things right. I look forward to speaking with you and regaining your trust in our business. Please contact me directly so we may assist you better in the future. Sincerely, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock1@gmail.com
Awesome Experience
by Sodabeh on 07/04/2015Quedwin was very friendly and yet very professional. At one point I was indecisive if I wanted a Coupe or Sedan and he suggested that I come back another day to test drive both. I really appreciated that and I am very thankful. I decided… on the Honda Civic Coupe. I am one VERY satisfied customer.Thanks for your awesome review, Sodabeh! I'm very happy to hear that Quedwin was such a great help to you. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock1@gmail.com
Paragon Honda
by CandiceMarie87 on 06/16/2015updated 06/26/2015For my first experience it was such an awesome experience. Everybody took their time and made sure I was a one satisfied customer. They showed me everything detailed to detailed specially when it came to the financial stuff. They didn't… rush me to just make money out of me they made sure I was satisfied with everything. They kept their promises and I'm extremely satisfied. I will always do business with Monjur Hossain, Adnan Mohammed and Shun Rodriguez. Thank you guys for the respect you guys showed me I actually loved their work.I want to thank you for taking the time to leave us with this review, as well as let you know that we appreciate the compliments on behalf of Monjur, Adnan, and Shun. They're fantastic members of our team, and we'll be sure to let them know of the impact they made on you. If there's anything else you need, please don't hesitate to let us know. Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock@paragonhonda.com
LEAVING WITH A SIMILE .....
by Nico_60 on 06/25/2015All team are very professional, friendly and give you confidence that they will do the best for you. Especially Sales Manager Mr. Sasha makes you feel that you are in good hands. I appreciate his servis . I know him from Acura he sold my… previous car also.Nico, we appreciate you taking time to leave us a great review! We are pleased to know that Sasha and our team did a great job in assisting you in your purchase. Congratulations on your new vehicle! If there is anything else we can do for you please don't hesitate to give us a call! Best, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock1@gmail.com
Honda continues to inspire my confidence
by NY_NurseWhite on 06/14/2015updated 06/22/2015I was promptly contacted, but it felt like my goals were considered when looking at the options. The team was not pushy, and at every turn was super helpful, supportive and informative. At first, I resisted the delivery specialist because I… felt like I knew everything about the cars ( having worked for Honda), but in retrospect, I was so grateful that they walked me through the new features and the basics that I don't have time to research: lights, radio programming and basic features. Everyone was knowledgeable, and the financial specialist, Alan, was so proficient at explaining the value in each financial feature (low jack, warranty, and insurance).Thank you for the excellent review! It is great to know that Alan was able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock1@gmail.com
Paragon Honda
by AllieB1 on 06/11/2015updated 06/22/2015The staff was very friendly and helpful, and I was able to get the best possible deal on the car I purchased. Overall it was a good first car buying experience.Thank you for sharing your feedback, Allie! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit us on Twitter and Facebook; we offer exclusive specials for our likers and followers. Best, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock1@gmail.com
Clara at Paragon Honda with excellent customer service
by RaymundS on 06/04/2015updated 06/15/2015Clara was very friendly, professional and accomodating. She was very busy during the Memorial Day weekend, but she still managed to provide us a very personalized service.Thank you for taking the time to write about your experience with us Raymund! At Paragon Honda, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy that we were able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Check us out on Facebook and Twitter for access to our exclusive specials. Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock@paragonhonda.com
Our accord "lady"
by Norha on 06/10/2015The salesperson understood that I was in a budget and made sure she told me what were my options within range and not something was more expensive to convenience her commission. Everyone was very friendly and kind to my kids even after the… 4 plus hours of us being there.First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that everyone assisted you in such a detailed and customized manner. Give us a call if you have any further questions and be sure to follow and like us on Facebook and Twitter to find superb specials! Best, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock1@gmail.com
Service at paragon hond
by Corrado223 on 05/29/2015updated 06/08/2015I was so pleased with the level of service.... Resolved my issue and I am glad that there are people who can help me decide if I want to trade in my car,I was so pleased with the level of service.... Resolved my issue and I am glad that… there are people who can help me decide if I want to trade in my car,I was so pleased with the level of service.... Resolved my issue and I am glad that there are people who can help me decide if I want to trade in my carI am happy to hear that your time spent with our team was a pleasing experience. We pride ourselves on the high level of our service excellence. Thank you for noticing those effort and we are eager to see you in the future. Be sure to check out our Facebook and Twitter so that you can take advantage of our many great specials and incentives. Best, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock1@gmail.com 
satisfaction
by OBLEWIS on 05/16/2015updated 05/22/2015I am a retuning customer and if I have to do it over again it is definitely with Paragon Honda no other dealership matches Paragon I am an Honda fan I've been to few dealership even though I have to pay toll it's a place I enjoy goingIt was a pleasure to read about your car buying experience at the dealership. Congratulations on your vehicle! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we have earned your trust and repeat business and was able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review. We look forward to seeing you again! Best, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock1@gmail.com
My trip to Paragon Honda
by RozC on 05/05/2015updated 05/20/2015Staff that serviced me was friendly, professional, knowledgeable, courteous and most important helpful in getting me a better rate for car insurance. I am most grateful.Thanks for your perfect review! We're glad to hear that our team was friendly, knowledgeable,professional and courteous! We strive to provide excellent customer service, and we're glad that this was the case for you!Congratulations on your new purchase. Please let us know if there's anything else we can do for you. Best, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock1@gmail.com
Car title
by Darlao on 05/01/2015updated 05/16/2015Denise was courteous and very helpful. She went out if her way to make sure I had all the information I needed before and after my service. I really did not mind waiting for my car. The waiting area was clean.Thank you for using our service department and the kind words about dealership and Denise. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Dont hesitate to ask if there is anything else we can do to help you. Best, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock1@gmail.com
Thank you for this amazing review and shoutout for Haitham! We really appreciate your business, Lalit. Regards, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock@paragonhonda.com
by Paragon Honda on 02/26/2024