Cappellino Buick GMC
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Customer Reviews of Cappellino Buick GMC
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Service
by Donschweit on 07/08/2025Always very pleasant and friendly
The following reviews are more than two years old. They are not included in the overall rating.
27 service reviews
Car service
by Cbrown1957 on 04/18/2017updated 05/01/2017I found there to be a Clean and comfortable waiting area, professional staff, and reasonable pricing. Additional recommended work was presented without pressure.Mrs. Daniels-Wilson
by AndreaDaniels3 on 04/15/2017updated 04/24/2017Friendily and polite atmosphere. I liked having the shuttle to take me home and pick me up the next day.One of the best
by allmoney2 on 04/05/2017Clean, well maintained waiting area. Friendly, polite employee's. Excellent service. Like most business, you get what you pay for Cappellino exceeds that!service department
by Ikolyne on 04/04/2015updated 04/10/2015kind professional, fast service,very clean peaceful atmosphere with very good coffee, explanation of all services completed and charges. including service with a smile.Buick Enclave
by Huge_penis1959 on 02/21/2015updated 03/04/2015Overall, good experience. After inspection, recommended 4 new tires but the correct size was out of stock from the local tire supplier so we will order at next visit since the tires on the SUV are still at 30%.A Pleasant Cappelino Experience
by buffalobarb1 on 02/21/2015updated 02/26/2015This was my first service visit since the remodeling. I love the customer lounge. It is so good for whatever you want to do. Watch TV or work at the computer area just sit on the stools. I also like the new message boards. At least you… know where you stand with the work being done and about how long the wait will be. My wait time actually turned out to be less than we first thought, and that was a plus! Connie was very helpful, professional, and informative. This was a truly positive experience at your dealership!Car won't start.
by kyko25 on 02/26/2015The service was busy the day I visited, but yet they were courteous and professional. I appreciate that they are doing all they can to figure out why my new Encore will not start. Although it has not given them a problem while in the shop.… But there is a problem, which they are working on. My vehicle is not the only one with this exact problem. The dealership is working with GM to resolve this problem.nice guy finally
by Gailguerra on 02/07/2015updated 02/20/2015I have no idea what you said to the grey hair man behind the service desk, sorry I don't know his name. But what ever you did, it did the trick. He was very animated, smiling, hello's, goodbye, helpful. thank you so much because I… really, really did not want to take my car back. I was making my husband do it and his work schedule is not good for doing outside chores. So thank you for lighting a fire of something under his snarly old butt.great
by Zachary2344 on 01/21/2015updated 02/05/2015They we very understanding on the fact it took two day to complete due to have to talk with parents and grandparents and that they didnt hound you as you came in the doorFast, friendly Service
by JRK28 on 01/20/2015updated 02/05/2015Cappellino is always looking out for the customer by providing the services customers need and not trying to get them to pay for unnecessary services. Quick, friendly service makes car maintenance easy.Great Service
by fstrangio on 01/22/2015updated 02/04/2015Everything was organized and fast. They told me about the problem and solutions and fixed it quickly. Connie was very helpful. She arranged a ride for me back and forth. Great experience. Thank you - Frank StrangioProfessional!
by TVRE on 12/30/2014updated 01/07/2015As usual the service department got me in quick, did the job as promised and got me on my way. As a customer I can't ask for anymore than that.Service call
by Carol_Perry on 12/19/2014updated 01/03/2015Excellent and prompt service. Also, upon completion of work, car had a terrible odor, when is called, I was asked to return vehicle to dealership. One of the service managers, (Bob) cleaned the oil smell from exhaust pipe and new filter… making certain car was was free of noxious odor (this was beyond service hours)...The Cappellino Experience Is Always The Best!
by PapitoyDios on 12/30/2014Firstly, I always brag about the Cappellino dealership as being the best ever! Secondly, the service representative, Jeff, was very accommodating, professional, and informative. I had my Buick 2013 Verano in for its annual state inspection,… which passed with flying colors thanks to the diagnostics update via the internet. Overall, I was very pleased from beginning to the checkout up front with the ladies, who were also very professional and knowledgable. Keep up the splendid work! I am so glad to be a pat of the Cappellino experience.Service disagreement
by dfsquash on 12/19/2014Had a disagreement with Service Manager over the cause of a tire failure and unfortunately did not handle situation as well as I would have liked. When things calmed down, the matter was handled to my satisfaction. Kudos to Mike for… handling the matter and not letting it get out of hand.Cappellino GMC/Buick
by JaniceGB on 11/03/2014updated 11/17/2014This visit was perfectly fine. I have had previous visits that were annoying due to improper stocking of adequate parts, ect. That kept me waiting for 6 hours. Also, on this visit I didn't have to return to have anything "reset" after an… oil change and tire rotation. I didn't receive any survey for those visits.First service dept experience
by CriticalAng on 11/05/2014updated 11/17/2014Too soon to tell. Just dropped in to have a wind shield wiper replaced on a vehicle I leased a few days prior. So far so good.Service
by mazzaroppi on 11/10/2014Very good customer service from Jeff. He pointed out how service should be performed. Z Z Z Z Z ZThe body shop had my car finished earlier than I had expected!
by DonnaV20 on 10/29/2014updated 11/04/2014Everyone at the dealership is friendly and wanting to please. My car was actually done earlier than expected! Have bought and serviced cars there for 25 years and will keep buying and servicing from them!Cappellino Buick Service
by JoeEgolf on 10/31/2014Service appointment went as planned. Staff very courteous. Only negative was, despite tire rotation, service did not check tire inflation, which sensors indicated were a couple pounds low. This should have been done with service.
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