Cappellino Buick GMC
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Customer Reviews of Cappellino Buick GMC
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Great car buying experience
by Eric D. on 04/07/2025
updated 04/14/2025
Dealership made the paperwork and trade as simple as possible and they were easy to work with.
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The following reviews are more than two years old. They are not included in the overall rating.
40 reviews
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Professional!
by TVRE on 12/30/2014updated 01/07/2015As usual the service department got me in quick, did the job as promised and got me on my way. As a customer I can't ask for anymore than that.Lacross
by a_b_c_ on 12/25/2014updated 01/07/2015Very pleasant experience. Paul, Tom and Rich very professional yet warm and friendly and the car is beautiful. We will definitely go back to Cappellino's for future vehicles!!!Service call
by Carol_Perry on 12/19/2014updated 01/03/2015Excellent and prompt service. Also, upon completion of work, car had a terrible odor, when is called, I was asked to return vehicle to dealership. One of the service managers, (Bob) cleaned the oil smell from exhaust pipe and new filter… making certain car was was free of noxious odor (this was beyond service hours)...The Cappellino Experience Is Always The Best!
by PapitoyDios on 12/30/2014Firstly, I always brag about the Cappellino dealership as being the best ever! Secondly, the service representative, Jeff, was very accommodating, professional, and informative. I had my Buick 2013 Verano in for its annual state inspection,… which passed with flying colors thanks to the diagnostics update via the internet. Overall, I was very pleased from beginning to the checkout up front with the ladies, who were also very professional and knowledgable. Keep up the splendid work! I am so glad to be a pat of the Cappellino experience.Very easy and worked out better than expected!!
by majeck8482 on 12/29/2014I worked with Scott Bertini and he was fantastic. We discussed the vehicle I wanted and he looked in the system to see what was on the lot before we walked outside in search of a vehicle. He did a great job explaining the features of the… vehicle while on the test drive and upon delivery. Your dealership did everything in their power to get me the vehicle I wanted within my budget. I have already recommended somebody I know to visit Cappellino for their next vehicle.Service disagreement
by dfsquash on 12/19/2014Had a disagreement with Service Manager over the cause of a tire failure and unfortunately did not handle situation as well as I would have liked. When things calmed down, the matter was handled to my satisfaction. Kudos to Mike for… handling the matter and not letting it get out of hand.Cappellino Buick GMC Williamsville NY
by Lonnies14 on 11/14/2014updated 12/09/2014Tom and the staff went the extra mile for me to get a deal done. They smiled the whole time! The experience was reminiscent of a time when shiv to the customer was key. Loved it! Definitely on my list for highly recommendedAwesome!
by KimWebdale on 11/06/2014updated 12/09/2014I did not intend to buy something during my visit, but the customer service was excellent and the price was right!Cappellino Buick is the BEST!!!!!!
by Joanne118us on 11/04/2014updated 11/17/2014I really came in for service on my 2011 LaCrosse and ended up buying my dream car. Gary Cappellino worked hard to make it happen and I do appreciate his effort. I am thrilled with my 2015 LaCrosse....thanks GaryCappellino GMC/Buick
by JaniceGB on 11/03/2014updated 11/17/2014This visit was perfectly fine. I have had previous visits that were annoying due to improper stocking of adequate parts, ect. That kept me waiting for 6 hours. Also, on this visit I didn't have to return to have anything "reset" after an… oil change and tire rotation. I didn't receive any survey for those visits.First service dept experience
by CriticalAng on 11/05/2014updated 11/17/2014Too soon to tell. Just dropped in to have a wind shield wiper replaced on a vehicle I leased a few days prior. So far so good.Service
by mazzaroppi on 11/10/2014Very good customer service from Jeff. He pointed out how service should be performed. Z Z Z Z Z ZThe body shop had my car finished earlier than I had expected!
by DonnaV20 on 10/29/2014updated 11/04/2014Everyone at the dealership is friendly and wanting to please. My car was actually done earlier than expected! Have bought and serviced cars there for 25 years and will keep buying and servicing from them!Cappellino Buick Service
by JoeEgolf on 10/31/2014Service appointment went as planned. Staff very courteous. Only negative was, despite tire rotation, service did not check tire inflation, which sensors indicated were a couple pounds low. This should have been done with service.2014 Terrain
by Jenniferldiez on 10/07/2014Loved my sales person, Domenic..very down to earth and more than willing to help me to get what I wantedExtremely Satisfied
by poshinko on 09/24/2014updated 10/03/2014Great job..Changed my oil, rotated my tires and even waxed my car in an hour. I wouldn't go anywhere else for all my automotive needs. Thanks..Capp report
by Maryjofornes on 08/29/2014updated 10/03/2014Bob was friendly and courteous in spite of GM issues beyond his control. He was good at explaining the situation and,even,though there,was inconvenience,to me I understand why. (murphY's Law!) I also appreciate Si and the loaner car. Thank… You, Mary Jo FornesGreat service
by John_Hayes_III on 09/17/2014updated 09/28/2014Greeted immediately when I arrived and the work was done quickly and to my satisfaction. Connie was great as always. No complaints at all.Buick verano
by scottyscuba on 09/03/2014updated 09/24/2014knowledgeable About inventory, great selection great car buying experience will definitely come back. I could not be more satisfied with a dealershipService on 09/17/2014
by dfsquash on 09/18/2014Came in for battery remote and remembered I needed an oil change. Service was very accommodating and took care of it immediately. This meant I would not have to make a return trip. Nicely done!Great service!
by kyko25 on 08/06/2014I had asked to see what the brake pads on my car looked like because of the noise that they were making. I was shown the brake pad that was giving me problems and it was explained to me what was happening. I really appreciated that! Your… service personnel are really good people and do help the customers. Thank you.
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