Cavallaro Neubauer Chevrolet
Customer Reviews of Cavallaro Neubauer Chevrolet
Review type:
2024 Traverse
by Saverno on 10/21/2024Gary is an exceptional salesperson. We have bought several vehicles from him and highly recommend him!Do Not Value Returning Customers- Take a chance with another dealership
by Jes on 11/13/2023As a customer for years I was pleased with this dealership and often referred them to others. Sales and service I used to think was fair and helpful (which any maintenance to my vehicles was done through their service department, down to… all the oil changes). I am also a very understanding customer and do not like to take any frustrations of a situation out on the staff so for me to leave any kind of bad review is a big big deal. Vehicle has been towed twice to the dealership this past year, which the towing of the vehicle was only 3 weeks apart from each occurrence and included major repairs. The second tow to the dealership my vehicle was in the shop for 4 months straight due to backorder in engine parts. Between both repairs, vehicle was in the shop for a total of 5 months this year. Two days after getting vehicle back after four months and fresh inspection sticker my check engine light comes on. Shop said to look at it they would have to open another claim (which costs me right away) and hopefully it is covered under warranty. Not sure why the Customer should have to open another claim when the vehicle was just in the shop for major repair, which is obvious the vehicle still had issues, which could have been addressed under the previous claim. My two previous repairs cost $8k between warranty and out of pocket, I did not want to add yet another repair cost after I just wanted 4 months for last repair to have my vehicle fixed. I contacted sales for it is clear that my vehicle has clear and abnormal engine problems and I was clearly not getting the value of what I had purchased as I should have been (Vehicle is still under 100K miles). Yes, vehicles do need repairs, however, these back to back engine problems it is clear this vehicle has abnormal issues. Sales reviewed the repairs and situation and said they would take care of me and get me in a new vehicle. Sales priced up several options which only they would benefit from, creating the illusion of being fair to my situation. The deal to "remedy" my situation was more of another way to make more money off of me. There was no other options discussed that would be of aide to my situation, such as having the shop look at the vehicle, without me opening a claim since the engine light came back on so soon, it might be caused from the previous repairs made. That would have been appreciated. When discussing how it would put me in a worse predicament they could not of cared less, they just wanted to make another sale rather than assist a returning customer that brings all business to their dealership and no where else. I am a customer that purchases a new vehicle every 5-6 years, which they are aware of. I am not an unrealistic customer that expects unreasonable solutions, I knew I would naturally "take a hit" in this situation, however, this is absolutely beyond a small loss on my end of things, and to go through what was presented would be "not smart" by any means, only more of a problem rather than any kind of relative solution. Deal proposed would essentially take more out of my pocket and I would pay more. Proposed deal was so terrible, it just is not a viable option, and I am facing another repair cost out of pocket and will have to pray that my vehicle keeps going long enough so I can figure out what to do. This situation made evident that they do not stand behind the vehicles they sell, and customer service is not of value either. Truly unfortunate for I am a loyal, respectful, realistic customer that is now left with a vehicle that the value and quality is not at all what I purchased. I would have preferred to have been on here raving that they took care of me, but that is not the case whatsoever. It is truly upsetting how I have been treated as a customer when I have spoken very highly of them and gave them my constant business for years.I would like to update from my previous post. The Dealership General Manager contacted me directly and we had a lengthy conversation regarding my situation, and a positive one at that. I was given my time to speak about everything that was going on. Throughout our conversation we were able to address areas which I would sum up as "a series of unfortunate events", for example some of the answers I received when I inquired about some topics of concern were due to new staff that were unaware as to how my concerns should be addressed, and to whom. If they had known my situation would of been handled differently. I was asked to come back into the dealership to review and discuss and was pleasantly attended to in a respectful manner and above all else in a sincere fashion. After multiple discussions we came to a resolution that was fair to all parties involved, which as a customer is all I was looking for. Although it was unfortunate that it did not go this way the first time around, they did work with me to make things right which I truly do appreciate and as a customer I understand how sometimes when working in business things do not always go as planned, and how you can not be perfect with every situation even though you try. I appreciate the honesty on the dealership end of things and as a realistic person, I can see how my situation was handled was a fluke the first time around. Especially since they have been outstanding until this situation occurred. I wanted to update my former post to let others know that yes, was I dissatisfied how it was handled in the beginning, absolutely. Did they do everything to address how it was handled, explained what had occurred and remedy my situation in the end, absolutely! I would also like end this comment on a positive note that I will remain a loyal customer despite the hiccup because of how they resolved everything, and I do not mean in terms of the deal I was given, I mean by how they made an honest effort to work with me to make this right because at the end of the day that is how any customer wants to be treated. I appreciate how they treated me like a person and how genuine they were when we worked to resolve everything, just like they had done so for me all the years prior.
flawless
by JJ on 09/03/2021casual personal approach 2021 Chevy SilveradoHello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Great Experience
by ChevyGuy91 on 09/06/2014Purchased a new 2500hd from Cavallaro Neubauer. Experience was great. The salesman handling the deal, Gary L was very professional and knew his way through the process quite well. The finance department team was great as well, albeit a… tiny bit pushy for a brief moment over some ad ons that they tried to sell but, otherwise a great experience. Would recommend Cavallaro Neubauer to anyone looking new or used. Rick and Joe are great to deal with and love to interact with you during the process and cut through all the bull that other dealers use to get you in the door. Truthfull and honest approach. Service is great as well!A very good experience
by chucko7 on 06/28/2014I just bought a 2011 Silverado from Salesman Chris . He was very helpful and courteous. Everything went smooth and I would highly recommend dealing with Cavallaro N on a new or used vehicle. Charles O. Oswego NY
We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. When you have an opportunity, please reach out to us at (315) 589-8080 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
by Piper Yost on 11/16/2023