Cavallaro Neubauer Chevrolet

As a customer for years I was pleased with this dealership and often referred them to others. Sales and service I used to think was fair and helpful (which any maintenance to my vehicles was done through their service department, down to all the oil changes). I am also a very understanding customer and do not like to take any frustrations of a situation out on the staff so for me to leave any kind of bad review is a big big deal. Vehicle has been towed twice to the dealership this past year, which the towing of the vehicle was only 3 weeks apart from each occurrence and included major repairs. The second tow to the dealership my vehicle was in the shop for 4 months straight due to backorder in engine parts. Between both repairs, vehicle was in the shop for a total of 5 months this year. Two days after getting vehicle back after four months and fresh inspection sticker my check engine light comes on. Shop said to look at it they would have to open another claim (which costs me right away) and hopefully it is covered under warranty. Not sure why the Customer should have to open another claim when the vehicle was just in the shop for major repair, which is obvious the vehicle still had issues, which could have been addressed under the previous claim. My two previous repairs cost $8k between warranty and out of pocket, I did not want to add yet another repair cost after I just wanted 4 months for last repair to have my vehicle fixed. I contacted sales for it is clear that my vehicle has clear and abnormal engine problems and I was clearly not getting the value of what I had purchased as I should have been (Vehicle is still under 100K miles). Yes, vehicles do need repairs, however, these back to back engine problems it is clear this vehicle has abnormal issues. Sales reviewed the repairs and situation and said they would take care of me and get me in a new vehicle. Sales priced up several options which only they would benefit from, creating the illusion of being fair to my situation. The deal to "remedy" my situation was more of another way to make more money off of me. There was no other options discussed that would be of aide to my situation, such as having the shop look at the vehicle, without me opening a claim since the engine light came back on so soon, it might be caused from the previous repairs made. That would have been appreciated. When discussing how it would put me in a worse predicament they could not of cared less, they just wanted to make another sale rather than assist a returning customer that brings all business to their dealership and no where else. I am a customer that purchases a new vehicle every 5-6 years, which they are aware of. I am not an unrealistic customer that expects unreasonable solutions, I knew I would naturally "take a hit" in this situation, however, this is absolutely beyond a small loss on my end of things, and to go through what was presented would be "not smart" by any means, only more of a problem rather than any kind of relative solution. Deal proposed would essentially take more out of my pocket and I would pay more. Proposed deal was so terrible, it just is not a viable option, and I am facing another repair cost out of pocket and will have to pray that my vehicle keeps going long enough so I can figure out what to do. This situation made evident that they do not stand behind the vehicles they sell, and customer service is not of value either. Truly unfortunate for I am a loyal, respectful, realistic customer that is now left with a vehicle that the value and quality is not at all what I purchased. I would have preferred to have been on here raving that they took care of me, but that is not the case whatsoever. It is truly upsetting how I have been treated as a customer when I have spoken very highly of them and gave them my constant business for years.