Hudson Valley Volkswagen
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Customer Reviews of Hudson Valley Volkswagen
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The following reviews are more than two years old. They are not included in the overall rating.
8 sales reviews
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Lies and Lemons
by HarmedBuyer on 08/23/2020We bought a used car here last year and it has proven to be the worst car buying decision of our lives! The car has brought us nothing but problems since it left the lot, leaving us broken down on the side of the road many times and needing… to go into the garage every couple of months for extensive work to keep it running. During the one year we owned this vehicle, it had to be in the shop 7 times costing us thousands of extra dollars! Looking back, the whole sales process was also extremely sketchy. We were only allowed to test drive the vehicle on a small loop of road with the salesperson in the vehicle the entire time (this was pre-COVID). The salesperson (Fran) became agitated when we asked to drive it on the highway to see how it drives there (in retrospect, he was clearly trying to hide something!). We were told the Jeep came with both hard and soft tops which is what we were specifically looking for. But, we were not allowed to remove the hard top to test out the soft top. We were told to “trust” that the soft top was there because this Jeep came from someone that the salesperson knew. Well, after we got the Jeep home, sure enough, there was no soft top there so we had to go buy the pieces associated with the soft top – again, costing us more money than originally planned. We contacted the dealership about these problems after the purchase of the vehicle, however, we were met with denials and aggression. These are definitely not people you want to do business with. We were truly sold a lemon and fed a bunch of lies in this car sale! Save yourself a lot of pain and go somewhere else!!Great Buying Experience
by lovemyvw5 on 08/22/2016I went with Hudson Valley Volkswagen knowing my brother had a great buying experience a few years prior, and I couldn't be happier. Everyone in the dealership was extremely friendly and knowledgeable, and though Hudson Valley Volkswagen did… not have the exact car I was looking for, Fran, my salesman (as well as my brothers), quickly found the car from another Volkswagen dealership, easily made the swap, and made my buying experience a great one, too! I'd highly recommend others work with Fran and Mindy in financing was happy to answer all questions and concerns, too. Thanks, Hudson Valley Volkswagen!Phenomenal experience
by Sflower5 on 05/22/2016What a great dealership! Never once was I made to feel pressured to purchase a car or bullied into a car I didn't want. Everyone was great! When I came to pick my car up it was waiting for me outside in front of the dealership, and it took… tops 10 minutes to finish signing the paperwork. Fran was awesome from start to finish, and very thorough, as was Mindy in financing. I would recommend anyone and everyone to buy their next Volkswagen from them!Great car buying experience
by JB_GTImk7 on 03/26/2016I had a great buying experience at HV VW. My salesman was enthusiastic, knowledgeable, and eager to answer all my questions and concerns. He tailored my two test drives to demonstrate the best aspects of the GTI for me and again for my… wife. He personally introduced me to the sales manager, service manager, and business manager and encouraged asking them pertinent questions to allay my concerns. The actual purchase was quick, straight forward with no surprises. All in all, a great experience.Best car buying experience ever!
by on2wlzDAD on 03/11/2016I take these reviews with a grain of salt because the ones usually taking the time to put up a review are the ones who have not had a pleasant experience. This is not one of those cases. Here is my story. I built a car on the VW site… and submitted a request to be contacted for pricing. My main criteria was that it have a manual transmission. Several dealerships called and left VMs and sent emails. Of those who reached out, only 1 had the vehicle I wanted on their website inventory. However, in spite of the "button" next to the listing which suggested there was a special "E-price" the contact flatly stated there was a lot of interest in the vehicle and the price on the website was the FINAL price. They then suggested I come in to look over their inventory and scheduled an appointment. I understand a rare model commands top dollar but I wasn't JUST interested, I wanted to BUY this vehicle that has been listed on their site for several weeks now. Apparently the "interest" in that vehicle wasn't impressed enough to buy. Thoroughly put off I was traveling home after picking up my current car from the repair shop (again), and decided to pay Eric Anderson an unscheduled visit. I had spoken briefly on the phone with him earlier in the week and although he did not have the vehicle I wanted, he was willing to look around to see if it was available elsewhere. He was also willing to find something similar and quote me the cost of accessories and labor to bring it up to my specs... all in that first phone call. He didn't promise me it was already on his lot and try to force me into scheduling an immediate appointment. He's good people. Upon walking in and meeting up with Eric it was all business but in the way that two old friends could discuss intelligently the pros and cons of a purchase their buddy was about to make. At no time did he downplay the importance of the features I was looking for, nor ask me to settle for whatever may be readily available. He simply asked if I wanted to test drive a car which had the most important feature to me. During that test drive with the benefit of Eric's expert knowledge of all things VW (when asked) I came to my own conclusion that the car I was in was PERFECT. We sat down, he gave me a great rate and knocked off some $$$ off the sticker price. Mindy came in and sweetened the deal with a nice incentive and I had my car the next business day after work. Upon delivery Eric went through a detailed review of the car's features in a language I understood. This was very refreshing as I had only experienced this level of service at the BMW dealership down the road. Did I mention he's good people? Great job Eric!A Pleasure to Deal With
by MattJenKennedy on 11/03/2015Scott Curtis was our sales person and I suggest everyone request his services. He was a no pressure sales person who responded immediately to my email request for a test drive. It took about an hour to test drive and settle on a purchase… price. Picked up the vehicle the next day and was on the road within a 1/2 hour. I would definitely purchase another vehicle from Scott and the folks at Hudson Valley VW. Great people and a professional dealership!!Beware!!
by Ryuzaki on 10/22/2014I recently purchased a 2012 Volkswagen Golf tdi from this dealer. The car was certified preowned low miles and came with a 24k mile warranty. I did a cpo and chose to pay the taxes and registration fees myself. Shortly after buying the car… I had a check engine light, tire pressure sensor and tempeture sensor going crazy. Going in and out of winter mode. The wiper blades were all shot and the left rear mudflap off alignment. Now I realize it's preowned and it won't be perfect. But the mechanical faults I assumed the warranty would cover. I call Hudson Valley about the issues, they were very friendly and said to come in its all covered. I live 2hours away mind you. So I drive out from CT and they made me wait an hour. I was patient and eager to get my car fixed. They take a look at the vehicle and refuse to warranty the issues. They blame me for the failure. The temperature housing is broken and the wires and sensor are corroded from weather exposer. I pointed out that the bumper had been obviously touched up and the grills were new, so they must have missed the mechanical bits broken behind the bumper. Rather they blamed me. Asked if I hit a raccoon, when obviously there's no damage on the bumper or grill. I wasn't asking for a ttrs and I even offered to pay for parts but no. They refused to replace the broken bits on a car I litterally just bought. Gave me a $500 estimate and and didn't even give me new wiper blades. So I left politely and told them I was very disappointed. I ordered $85 worth of parts to disassemble the front bumper and fix the issue myself. I still have to pay taxes and registration fees. I'm just sorely disappointed that the warranty it has is useless, and they will do anything to wiggle out of it. The best part is they implied I was an idiot for not purchasing their 100k mile warranty for $3400. What a terrible dealership.Smooth Easy Buying Experience
by NY_Arborist on 08/27/2013updated 09/08/2025I was looking for a specific color and model Sportwagen. After calling 2 other dealers and getting the run around, I called HVVW. Eric was very helpful and did not play any games. Mindy made the financing painless. Overall a great… experience
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