Customer Reviews of Rensselaer Honda
Review type:
Couldn't be happier...
by David Arakelian on 05/16/2025updated 05/21/2025Called on a Monday morning they were able to take me on Tuesday at 8am. Needed an oil change, tire rotation, transmission fluid flush, and 2 recalls. They called at 10:40 to say the car was done it it ended up being $200 less then… originally quoted.Excellent service visit
by George E on 05/10/2025Friendly and professionalrecall item
by courtious on 07/08/2019It was easy to get an appointment, drop off and pick up. We were treated just like any paying customer.Satisfactory
by amp on 07/01/2019Nicole is a peach. Her positivity deserved a mention. It was nice to see an associate that was happy to be working.Thank you for the great review!
Awesome service
by Meg on 06/25/2019updated 07/01/2019All concerns were taken care of. They had to order a part for my 03 Accord but had it the next day as promised.Thank you!
Recent oil change
by Service on 06/28/2019Excellent service as always. Dealership also did a few campaign recalls while car was there for oil change.Thank you fro the great review!
Excellent Service
by MEP on 06/24/2019Always the best service. Quick, friendly and lets you know what to be prepared for on your next visit. Price is good and car is always in tip top shape. Thank you.Thank you for the 5 star review! We are honored to have your business.
Helpful &courteous service
by Christine on 06/22/2019Always receive helpful & friendly service!Thank you!
Friendly and take time to explain
by LNK on 06/21/2019They are very friendly and took time to explain the problem and possible options. After the service, they spent time to go through what work has been completed, and items to watch for.Thank you for the great view!
Thank you for the great review!
B1
by BillS on 04/25/2019Nicole and Ashley were excellent. Friendly, straight forward, no pressure, just facts.Thank you for the great review!
Fit
by Fit on 04/10/2019updated 04/18/2019Everyone was extremely helpfulThank you!
Exceptional service experience
by Schaefer on 04/05/2019Nobody likes the hassle of taking your vehicle in for service but Rensselaer Honda makes the process go smoothly and offers nice facilities to wait and still get work done. Nice job!Thank you for the review! Your kind words are very appreciated.
One Bright Light
by Dee on 04/03/2019My CR-V was in for a recall. So I am going to assume they fixed whatever it was. I am going to assume they did the oil change. They did washed and waxed my car but did not buff all the polish out. They also scratched my door. So I had to… come out 2x's to the dealer to fix the scratches and was not compensated for gas. 82 miles out of my way for a mistake caused by them. I should have been compensated and I am not happy that I wasn't. They over inflated my front tires to 35 psi & did not recalibrate. I don't like the fact that the you cannot watch the mechanics work on your car. I don't like that the mechanic who works on your car doesn't come out to talk to you about what he did. Might be something to think about changing. There is a disconnect between the parent company Honda's email system and Rensselaer Honda. I received an email from Honda the parent company stating my car was ready to be picked up when really my car was to be delivered to me. This caused unnecessary confusion & anxiety & I had to call to make sure my car would be delivered to me. In dealing with the service dept I dealt with Nicole. She was excellent. She was extremely professional yet very human with a great sense of humor. Communication was also excellent. She took her time to explain and answer any questions I had. Greg the general manager stated he would also take care of the small dents in the bummer which I believe he knew full well that you can't buff out dents in plastic. I am not happy with being told something just to appease me. Not a good practice.Thank you for the feedback. Everything stated in your review will be looked into to ensure they don't happen again. If you have any other questions or concerns please let us know and we will do our best to resolve them.
Service with a Smile
by velma on 03/29/2019The people who work in the service department are friendly and efficient. They make taking my car in for servicing a breeze!Thank you for the kind words! It is very appreciated.
Quick professional service
by mim12198 on 03/28/2019Easy to get an appointment to meet my needs. Work performed on a timely basis and as always courteous staff.We are very glad to here this. Thank you for the 5 stare review. It means a lot to us.
Honda lease agreement
by Madeline on 03/25/2019Excellent job by Matt James. Great customer service, clear information. Mr. James is personable, knowledgeable and professional It was a positive experience. I highly recommend Honda to others!Thank you for the kind words and 5 star review!
Integrity
by Jayne on 03/22/2019I bought my Honda Accord in 2005 from Rensselaer Honda. From the very beginning this dealership has always gone above and beyond what is expected, I can honestly say they care about their customers. They’ve actually driven in the car with… me to hear the ‘noise’ I was hearing or stayed on the phone until I got to a gas station when my check engine light came on just to make sure I was okay.Thank you for the great review! It is very appreciated.
Oil Change
by Adam on 03/20/2019Easy and fast appointment setting. Service performed in timely manner. Technician listened to my concerns and try to resolve.Thank you for the review!
Customer Service
by B08078 on 12/19/2018updated 12/27/2018I purchased 2 cars from Rensselaer Honda. My current car that I purchased from Rensselaer Honda is being serviced for a mechanical issue. What I didn't appreciate was thee lack of customer service I received. I called my… agent/representative 3 times, to only speak to him once who then informed me it would take a month for my part to come in. OK, things happen. What I found out later from someone is that I should have been asked or told about a loaner car. I'm unsatisfied because I have been a customer with Rensselaer Honda for years. I purchased cars, I had repairs done, oil changes, therefore, I have been a loyal customer to come to this. I am very unsatisfied. My next car will most likely be a Honda, but not purchased from Rensselaer Honda. It's a shame that when you spend your money with a company, you don't matter or it matters who you are!Excellent service
by Bmeyers on 08/11/2017I wanted to hit an easy button came picked up my car and then dropped off 2 hours later so easy everyone was super friendly. What a great experience!!!! Job well done!!!!Thank you! We are glad you took advantage of our free valet service and had a great experience. We hope to see you again!
Rensselaer Honda is also a full service repair facility which has been servicing our upstate New York customers for over 30 years. Your vehicle will always be repaired by expert ASE and Honda Certified technicians who only use OEM Honda Parts. We have a shuttle vehicle and vehicle pick up (call for details) in the event that you can’t stay in our modern waiting area which is equipped with free WiFi.
Our sales department is open Monday through Thursday from 9:00 – 8:00, Friday and Saturday from 9:00 – 5:00
Our service department is open Monday, Wednesday, Friday from 7:30 – 5:30, Tuesday and Thursdays from 7:30 – 8:00 and Saturdays from 8:00 – 4:30.
We’re located just minutes from I-787 on 770 Hoosick Rd in Troy.
We thank you for the opportunity to earn your business. Please feel free to contact us at 518-279-1171 or contact us with your comments and/or suggestions.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Thank you for the 5 star review!
by Rensselaer Honda on 07/12/2019