Customer Reviews of Dana Ford Lincoln
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TERRIBLE CUSTOMER SERVICE
by ryan13 on 02/25/2022if there was an option to leave 0 stars i would.... THE WORST customer service relationship, i purchased close to a $70,000 truck, come to find out 2 days later there are giant dents in the roof of the truck. Not only… did they know about the dents and not disclose the information about it they tried to cover it up with a quick patch before i took the car home. I reached out to My salesperson multiple times about the dents and they responded with "we will get it into the body shop and fix it we know about the dents ". I have offered multiple times to leave the truck there for a week or two but their excuses of " not having loaners changed to We do not have any openings". I am DISGUSTED, OUTRAGED and turned off from this dealership form the LACK of profession and courtesy I will NOT ! be returning to ford, let alone DANA FORD I have not been contacted in months with any update and nor have i been compensated or talked about compensation to the inconvenience of my day to day, LOSS of WORK, and LOSS of MONEY due to the " run around " they are giving me to avoid resolving the issue. Shame on FORD for allowing your customers to be treated with less Then the bare minimum. HIGHLY RECOMEND NOT WASTING TIME AT THIS DEALER. #BBBGreat Service
by James Gardiner on 10/13/2021Was being given ridiculous prices everywhere for trucks I didnt even want, went to Dana, sales associate Hamze approached me , happened to have exactly what I was looking for on the lot and managed to get me a more then reasonable deal.… Great experience, will definitely be back in 3 years.Great hospitality
by Charles Wilson on 10/12/2021The pandemic has made it a difficult time to purchase/lease a car! My time spent in Dana Ford was well spent Hamze helped me greatly with finding & purchasing a car with a great deal! I’ve been to many dealerships but his hospitality was… unmatched! Thank you guys!!Shocked!
by Chris Lee on 03/10/2021I am completely shocked by this dealership's business practices. 2 months ago was given an out the door price in writing on a 2021 F150 platinum. This truck was "in transit" and not yet at this dealers location. I agreed to the price (in… writing), gave them a deposit (which they accepted) so that when the truck arrived I would make the purchase. Notified yesterday the truck has finally arrived. I book non-refundable airline tickets for my wife and I to go up this weekend to pick up the truck. Notified today the price of the truck is now $5K more then what we agreed to 2 months ago. Wow! I've seen plenty of dealer games in my time but nothing like this. Extremely disappointed!Sales
by Sam hraki on 04/26/2020I keep calling for the last 2 weeks, no respond always operator promised some one will get back to me , that’s never happen, bad sales department.Great Car Dealership Experience
by Sue on 04/10/2018When the new Ford Ecosport SUV came out I knew I had to have one. My lease ended and I leased a brand new 2018 Ford Ecosport from Dana Ford. My experience there was quick and easy. My salesperson Vinny Caravella was very helpful and… knowledgeable and I feel I received an excellent deal. The dealership was very clean and I found all of the employees to be very accommodating and friendly. I would definitely recommend buying your next car and Dana.My New Lease of 2018 Ford Escape
by ArthurBentley on 03/25/2018updated 04/05/2018I want to especially Jonathan Taylor for his Knowledge and Professionalism in making me feel comfortable decision with my New deal and getting me the best deal possible for my budget ,will be back to re-lease in the futureExplorer
by Explorer on 07/24/2017I have been doing business with Dana Ford Lincoln for several years now. I came to the dealership in desperate need to get out of my Lincoln lease. I hated that truck so much!!!! With my surprise Shaunna assisted me and helped me get into a… new Explorer. I must say the truck rides like a dream and is a million times a better ride than my previous vehicle. Thank you Shaunna for all your help! I love my new Explorer!Albert Pometto
by Alpometto on 07/07/2017Best car buying experience of a lifetime. Courteous, knowledgeable, and accommodating. Recommending to friendsI actually had fun buying this car from Dana Ford !
by tonymasc on 03/31/2017OK, this purchase was fun and satisfying on so many levels. Peter Bianco was a great salsesperson. He figured out my needs and matched me with a great Ford Edge after taking 3 test drives in different models. Steve Riccardone, the manager,… gave me a price and was willing to work with me to get the cost down. I got some good advice from Frank Tripoli about financing and warranties and then I got great insurance advice from Rob Imbrugia. An all around great experienceun happy buyer
by vrdr9 on 03/08/2017love the car. but once i put a down payment everyone changed. no contact or hard to contact. even when i told about the treatment i was told i should calm down from the girl at front desk. i had a breakdown on test drive a block away which… took 45 minutes to get help. could be a bad week for them but i dont think so.Review of Joseph Petrucelli and Francesco Verda
by morigi929 on 03/01/2017They were both fantastic and extremely friendly, helpful and took the time out to make sure my husband & I were happy with our selection and that it fit our needs as a family ( car seat, carriage space, etc) Thanks so much ! Dana & Michael… LacertosaGreat staff!!
by Zarrella2017 on 01/11/2017ery courteous staff. Warm atmosphere from the minute you walk thru the doors. No pressure at all. They worked with me in crunching numbers, getting the vehicle I wanted & I am completely satisfied with the overall process from beginning… to end. Would highly recommend them. My sales man, Val Beigelman was great!NEVER LEAVE A DEPOSIT WITH DANA FORD LINCOLN OF STATEN ISLAND
by John_M_Queens on 01/07/2017DO NOT EVER LEAVE A DEPOSIT on any vehicle with Dana Ford Lincoln of Staten Island. Upon receipt of my deposit, the salesman Jonathan Taylor and his manager at the time on 10/30/16, claimed that if I didn't take delivery of the vehicle,… the refund was totally refundable. It was after 5 pm on a Sunday (the deposit receipt is dated 10/30/16 @ 5:22pm). The manager told me to just leave a deposit. As they were to be closed by 5pm already, and they told me they "wanted to go home to watch football". They basically took my deposit and pushed me out the door, with only a receipt for the Credit Card deposit transaction and NOTHING ELSE. No Buyers Order, no nothing. Without a test drive, they lead me to believe that I needed to leave a deposit to secure the special low price on that particular vehicle with 0% financing. Told me that they will call me tomorrow after speaking to the bank about financing. Need less to say tomorrow came and noone called me back from Dana Ford Lincoln. So after work, I decided to call around for insurance quotes. Upon learning the high quotes I was getting from insurance companies to insurance this vehicle for full coverage, I decided to not purchase any new car at this current time. I called back the salesman Jonathan Taylor that day and told him I was not going to purchase that vehicle anymore. I explained to him about the high insurance quotes I was getting. I told him I will expect my deposit to be refunded. Jonathan then began to try to persuade me to still go ahead with the purchase. After a few attempts, he then tried to get me to drive to the dealer to meet with their insurance agents for a "better quote".. I then explained to him that after ten different insurance agents quoted about the same prices, I didn't feel the need to waste more time. Jonathan then tried to persuade me to look into a totally different vehicle that I was not interested in at all. I told him at this current time I will just like a refund of my deposit that they all assured me was possible. He told me he will have Glenn Mahoney the General sales Manager call me back. After noone called me, I sent an email to Jonathan Taylor at 10pm on November 1, 2016, which to this day he has yet to return. On 12/30/16 while on three way calling with my Credit Card company and Dana ford Lincoln a cashier named IVY at [contact removed], IVY promised me I will see a full refund back to my credit card with a couple days. After not seeing the refund on my credit card, I called Dan Ford Lincoln back yesterday and Today January 16, 2016 Glenn Mahoney just called and said he didn't know if the vehicle I had a deposit on was still in stock, and after 48 hours after a deposit is taken on it, if it is not delivered by then, he is allowed to sell it. Glenn Mahoney then Claimed there is NO REFUND GIVEN to an APPROVED SALE. How is it an approved sale if I never took delivery ? Remind you I have a letter dated 10-31-16 in my house from Ford Credit stating that the sale was not approved. So Glenn Mahoney and his staff at Dana Ford Lincoln of Staten Island believe they are entitled to keep my deposit and they never even started the vehicle up for me, never moved it from the same spot it was in. Nothing !!!! DO NOT EVER LEAVE A DEPOSIT ON A VEHICLE, THERE IS NO NEED TO. This may take some more of my valuable time, but this is not over. I will update this review at a later time.Excellent Salesman
by kfagan10314 on 12/21/2016I have been leasing cars with Dana for about 6 years now. I always received great service, this time Johnathon salesman and Steve Manager went above and beyond to help me. I drove off their lot with an Escape I never would have thought to… get. I highly recommend Dana for your car buying needs. If you go to Dana ask for Johnathon Taylor as your salesman, you will not leave without being 100% satisfied anda big smile on your face.We are happy you enjoyed your experience at Dana Ford Lincoln. We pride ourselves in our staff and customer service. Enjoy your new vehicle.
Amazing experience
by jhalp718 on 06/15/2016i bought my brand new F-150 from dana and couldnt have had a better experience purchasing a vehicle , clean smooth process and to the point . very friendly sales team and knows what there doing.Happy and satisfied
by Nanas4Babies on 03/19/2016I was very happy with the whole process at Dana. The staff was very professional and aimed to satisfy. I have leased several cars before but this was my best experience. I would highly recommend Dana and Frank Tripoli our salesman. Everyone… was awesome and ready to help. R. Pulice Staten IslandBad Customer care / service
by shokwavboi on 03/08/2016I leased a Ford Edge from another dealership in NJ. The lease ended and I called Dana Ford and asked if they'll accept the car return. The person on the phone said "Sure, not a problem". I brought the car in yesterday 3/7/2016 and was… treated like a second class citizen. They told me they had no room for "my" car and to take it back to NJ. I explained to them the phone call etc and the manager Glenn Mahoney couldn't be more nasty to us. He said he would take the car back if we would lease a new one from them. I said "no" we aren't leasing anymore. He also said if we came from another State (not NJ) and wanted to return the car, he'd take it. Since we can easily drive to NJ - bring it back there. I informed him I was lodging a complaint with Ford Credit. He said "Go ahead". I also told him I would give them bad rating he said "Fine, go ahead, that he didn't care since we were never customers of his". Now I'll never be a customer of his in the future. Why should I get treated like dirt? I phoned and asked if I can return the car with them and they said sure. Ford Credit said it was very unprofessional to treat us as they did. It's bad for the Ford name, and doesn't represent their brand. Never shop at Dana Ford. Just bad customer service.Great first time buyer experience!
by Jla31385 on 03/06/2016Walked into Dana and was immediately greeted by the friendly staff. Nick Squeo, my sales person, got me a terrific deal on a 2016 Ford Fusion with tons of features. His managers Steve Riccardone and Michael Passaro were also great and easy… to deal with. This, being my first lease/new car, was an all around great experience. I highly recommend this dealership!The MKZ...this is truly the ultimate driving machine!!!
by tonina04 on 11/19/2015I have been admiring the MKZ since the new model came out in 2013. I finally decided to go for it and visited DANA Ford Lincoln in Staten Island, NY. Kyle Doyle was a fantastic salesman! I originally went in looking for a certified… pre-owned 2013 MKZ but after Kyle explained a few things, I quickly realized I needed to lease a brand new 2016! Since I wasn't too sure on what color to get, Kyle took me and my family to the back lot and asked me to pick one. The selection was unbelievable!!!! Kyle was so knowledgeable and accommodating to our budget and needs. He was also very patient in dealing with my indecisiveness on the color. We finally picked Platinum Dune. When we returned to the office to seal the deal, Kyle made sure he got the price down to where we needed to be! I couldn't have asked for a better salesperson!!! I highly recommend Kyle Doyle for the purchase of your next Lincoln!!!great service
by mmetzger92 on 09/06/2015John Hart made purchasing my first car as easy as it could be! He was kind, thoughtful, and worked with me to get me the car I wanted at the price I could afford. Thank you again John Hart!! I love my new ford fiesta
Ford Explorer
Lincoln Corsair
Lincoln Aviator
Ford Bronco Sport
About our dealership
Welcome to Dana Ford Lincoln! Located in Staten Island, NY, Dana Ford Lincoln is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Dana Ford Lincoln a good one - for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place. Call 855-224-8625 for your No-Obligation Internet Price Quote from our Internet Department.
Amenities
- Complimentary Coffee
- Express Service
- Customer Lounge Area
- After Hours Drop-Off
- Authorized Parts Store
Sir, All deposits are non refundable, which is stated on our buyers order, which you signed and agreed to. Your deposit is a credit that can be used for up to one year towards the purchase or lease of any vehicle at Dana Ford Lincoln. We are sorry that at this time you have decided not to take delivery of this vehicle. It is not our intent to hold your deposit, but all deposits are used to bind that legal document that you signed. We look forward to seeing you sometime during this year to utilize your deposit, which is on hold for you.
by danaford on 01/09/2017