Lia Toyota of Colonie
Customer Reviews of Lia Toyota of Colonie
Review type:
Life after LIA lease
Easy peasy
by C Dubs on 07/30/2025Just a routine service, but tech was quick and not overly pushy on extra services that I didn’t need. Chris Forchilli was the great guy I worked withThanks for letting us know how satisfied you were with Chris's assistance! We're glad he provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as superb.
Thanks, Sarah Richards & Lia Toyota of Colonie, NY
by DHalbany on 07/28/2025I bought my Prius 3 from Lia Toyota of Colonie. I often chose them for service. Sarah Richards was a very easy going, no pressure service manager. They worked without issue or unexpected changes or additions. Good job!Thank you for letting us know how pleased you were with Sarah's exceptional service. It is our pleasure to make your service visits valuable and convenient. We wish you the safest of travels until we may assist you again.
1st Service
by Tom on 07/26/2025Staff is friendly and courteous. It is a clean facility. My service was quick.Tom, thank you for letting us know how pleased you've been with our efficient service team and comfy customer lounge. We wish you pleasant travels until we may be of service to you again!
Rav 4
by MJ Macbeth on 07/26/2025I worked with Justin Cole to get my car back from n the road. I already knew the computer either needed to be repaired or replaced. Upon inspection two other significant issues were found. Justin explained to me what each job entailed, the… costs involved. I had many questions, he was polite answering my concerns, and then flexible as I decided my course of action. Once we had a game plan Justin was helpful in getting the computer repair started and completed and scheduling the next appointment.We're glad you had an accommodating and thorough visit with Justin! It is always our pleasure to empower our customers to make informed decisions about their vehicles. Thanks for choosing Lis Toyota for the best service!
Life after LIA lease
by jen on 07/23/2025Everything , from the free coffee and donuts and comfortable places to sit to the friendly and hard worker staff I have always been left satisfied . Joe Harrigan - you are a gentleman and so good at your job. I want to thank you for all of… the help with buying my car (after leasing) and making it easy and painless! I will be back! Jen BarnicleHi, Jen! Thanks for making our day with your terrific feedback on Joe. We're delighted he made everything easy for you. We wish you all the best in your travels this summer, from everyone at Lia Toyota.
Super Service
by Carol on 06/05/2025Great dealership, great service, comfortable surroundings. Justin and his team addressed my concerns and communicated their findings to me - with pictures!! My grandfather would be amazed! He was a mechanic and taught me to always look at… the problem before authorizing the work. I would have to describe what it looked like to him over the phone!We're delighted to hear that, Carol! Thank you for letting us know how pleased you were with Justin and our comfy customer lounge. We wish you pleasant travels until we may be of service to you again!
Still great service after twenty years
by MJ Weber on 05/28/2025Knowledgeable and professional staff with the ability to negotiate sales and lease prices to some extentThank you for your years of patronage, and for your very kind words on our dealership team, MJ. We hope you won't hesitate to reach out whenever we may be of service to you again.
Always, always, always
by Miko on 05/17/2025Always affordable, always completes the job on a timely manner. The customer service representatives are always kind, knowledgeable, always professional, always friendly, and they all, always do a great jobThank you for sharing what made this a great service visit, Miko! It is always our pleasure to ensure convenience and value when you place your trust in our team. We wish you the safest of travels until we see you next time.
State inspection
by AP on 05/16/2025Went to Lia for my annual state inspection, Justin Cole was the service manager, taking my information was quick and the inspection was also fast. When it was done, they had a small computer issue so Justin didn’t make me wait and gave me… the inspection for free. Just another example of great service I’ve had at Lia Toyota.We're pleased you had another great service experience with us, and that Justin made sure you were well taken care of. We appreciate your kind words and look forward to seeing you at your next visit!
Great Service
by Bill D on 05/09/2025Fast service and good prices. My service advisor, Naomi Hughes, was very friendly and knowledgeable. My wait was 75 minutes. Price was reasonable.That's great to hear, Bill! We're always striving to give our customers the best experience possible. Thanks for letting us know your service visit with Naomi was convenient and straight-forward. See you next time!
Scheduled Maintenance of GR Corolla
by Mac on 05/09/2025Lia Toyota has been great from the sales room to service. My last service was done through Justin Cole, who kept me informed and completed the service as expected. Justin was polite, and competent. What more could I ask.Mac, thank you for telling us the highlights of your service visit with Justin! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again!
Joe Rocket
by Marie Pro on 04/30/2025Everyone tries very hard to make customers comfortable with their shopping experience.Marie, we sincerely appreciate your thoughtful assessment of our dealership, and we hope you'll think of us the next time you have any automotive or Toyota needs. Safe travels until we meet again!
Mike Richards was great!
by Celia on 04/10/2025I gave had overall good experiences with Lia Toyota. But my last service was particularly so. I have a hybrid car and the fluid services are a little different than for an ICE vehicle. The brochure that Toyota puts out listing these… services is not great - but that is Toyota not the dealership. On my way over for the 30000 mile service, I got a phone call from Mike Richards telling me that he had noticed the services ordered by a less experienced employee I had worked with needed correction. I saw him when I arrived and he sorted out the work order.Thanks so much, Celia! We're delighted the value of Mike's support and expertise exceeded your expectations at this visit. We appreciate your business, and look forward to giving you the same high quality experience at your next appointment.
Service
by Sue ann shetsky on 04/09/2025Brittany T. Was efficient, friendly, knowledgeable and pleasant to communicate with. This is my 2nd vist to your service department and I have been very pleased. Thank you. Keep up the good work.We're really pleased Brittany and the Lia Toyota team continue to earn your confidence and trust with their diligence and support. Thank you for your positively glowing feedback, Sue Ann!
New Rav4
by John L on 04/08/2025Joe Harrigan was very professional to work with. I was very satisfied with my whole experience.Congratulations on your new RAV4, John! We're thrilled you enjoyed a pleasant and supportive buying experience with Joe, and we appreciate your fantastic feedback. We wish many happy travels to you in the new ride, from all of us at Lia Toyota!
Fast and easy
by Marco Pantoja on 04/01/2025updated 04/08/2025It was a breeze to purchase the vehicle. Sales person clear and knowledgeable. No hassle. Will purchase again and will recommend everyone I know to go to Lia Toyota in Colonie.Marco, we're happy our team's expertise helped you have a very positive experience at Lia Toyota. Thank you so much for your excellent feedback. Safe travels until we see you next time.
William Bolland is great
by ETocci on 04/01/2025Buying from Lia Toyota was a great and smooth experience! Thanks to William “Bill” Bolland! Even on a busy day, there was an effort to get to know us and what we really need. Eventually he got us a good deal on the car that we wanted. He is… very professional and efficient. Everything went smooth and fast! Lia Toyota is great!Thanks for taking a moment to give us the highlights of your dealership experience with Bill! We're delighted he was dedicated to your complete satisfaction. Congratulations! Best wishes for pleasant travels in your future, from the whole team at Lia Toyota!
Daniel Domicolo treated us respectfully.
by Amir on 03/28/2025Danny was very easy to work with. He listened and seems to genuinely care about the customer. Highly recommend Daniel.Thanks for letting us know Daniel provided you with an accommodating and informative dealership visit, Amir! Please don't hesitate to get in touch if you should have any other needs or questions. Thanks for choosing Lia Toyota!
Great Sales Representative for LIA Toyota
by Barbara H on 03/28/2025I was very nervous about buying a new car and wanted to make sure I would be able afford the payment. I was not in a hurry to buy so I took my time and looked at different makes and models. After test driving different SUV’s i knew that I… wanted another Toyota 4 Runner. My husband and I went to several Toyota dealers in our area. We ended up at Lia Toyota, Schenectady, NY. We met Thomas Pottenburgh, our sales manager. He was very professional and honest. I drove the 2024 4 Runner I really wanted and was sure this one was for me. Thomas met with his managers and brought us back the offer including my 2006 4 Runner trade. I signed the papers and Thomas took care of the rest. He also showed me how to navigate the electronics in my new 4 Runner. Many different features from my 2006. I would highly recommend asking to speak to Thomas Pottenburgh if interested in a vehicle at Lia. Toyota. I would also like to thank AJ who found a lower APR for my financed balance.Barbara, thank you for your awesome review of Thomas and AJ! We're pleased they did everything they could to make sure your transaction was flawless. Congratulations! Best wishes for amazing travels in your new 4Runner!
Toyota's original exhaust lasted 174,566 mile
by Mike was here on 03/28/2025Brent Livingston best salesman I've ever had Gets things done Very helpful with questions answered Very knowledgeableHi, Mike! Thanks for making our day with your terrific feedback on Brent. We're delighted he made everything easy and transparent for you. We wish you all the best in your upcoming travels, from everyone at Lia Toyota.
Excellent Service
by Scott Tomback on 02/27/2025I have been coming to this dealership for 10 years and receive all my service here. Quality and customer care have always been excellent. M. Richards had always been there will a big smile and has always gone over the top to make my… experience as smooth as possible.Thank you for your kind review, Scott! We truly appreciate your continued business, and we're glad Michael has always taken such great care of you and your vehicle. Thank you for making Lia Toyota your #1 choice for service!
Toyota Tacoma
Toyota RAV4
Toyota Prius Plug-In Hybrid
Hi, Jen! Thanks for making our day with your terrific feedback on Joe. We're delighted he made everything easy for you. We wish you all the best in your travels this summer, from everyone at Lia Toyota.
by Lia Toyota of Colonie on 07/30/2025