Ralph Honda
Today 9:00 AM - 9:00 PM
Customer Reviews of Ralph Honda
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Always very helpful!
by Caitlin C on 11/15/2024
The staff at Ralph Honda is always very knowledgeable and helpful! Their service department is wonderful as well! Very nice people to deal people.
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The following reviews are more than two years old. They are not included in the overall rating.
178 reviews
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Disappointed
by Disappointed on 07/16/2023Although, Frank was very nice, I have concerns about purchasing from Ralph. I needed car and the 2024 Hybrid was there on the lot! I have always wanted a CRV but did not understand the hybrid model. I purchased the car from Frank quickly! I… asked to review the car and he suggested the Honda info center website. Picking the car up I asked again and Frank suggested to use the website. A friend was there a could not believe the answer. He did program my phone and was thankful and left. I didn’t know about the regen paddles, setting up the BSI, etc. He has limited knowledge about the B on the shift. I spent $43,000 on a car and no overview of it! I received no mats, nice key chain, hat, discount on a hitch. Again, Frank is a nice man but spending hours on YouTube with Honda Crazy Chris was not my idea of salesmanship and service to set the car up! I did not find the Honda info center useful! I am so disappointed and hurt by the experience. I did email and wanted to be honest with him of my thoughts. My goal is for other to have a better experience in reviewing the car improve Ralph’s experience. Thank youTonyfruits
by Tonyfruits on 07/12/2023Great job always helpful and concernedThe Full Service A Team Only At Ralph Honda
by LuvsHonda on 06/28/2023I went in for safety inspection and oil change, not only did I get a courtesy maintenance but I was surprised with a car wash! my car looked “ New”when I left Ralph Honda. I was IN and OUT in no time. Thank you so much 👏🏽👏🏽👏🏽👏🏽Judy
by JudithL on 06/26/2023I Had to return with car next day for a problem created when car was serviced.Ralph Done Wrong
by Travis on 06/25/2023My experience could not have been more disappointing. When I arrived to drive the CR-V I had made an appointment to see, it was on a lift with the wheels off. The salesman, Joe, did not think this was a big deal, even as I wasted 90 minutes… on Father’s Day. I was not pleased and asked to share my frustration with a manager. That man, Don, was more understanding. He said, “This is on us. “We screwed up.” Don said he would contact me and share the mechanic’s findings so I could decide whether it was worth looking at the car another time. Don never called or emailed. Extremely disappointing all around.Very high quality service, affordable price
by David G on 05/24/2023updated 05/30/2023I've been a Ralph customer for years. Their service department provides very high quality service at a fair and affordable price. Scheduling service online is easy and straightforward. Thier estimates of the time it will take are very… accurate. I usually wait for service in their spotlessly clean, high quality, well-appointed waiting room. Highly recommended.Professional, Friendly Service
by Linda S on 05/23/2023Took my Honda in for 30K service work and NYS inspection. Needed some rear brake work done to pass inspection. Received a call, authorized the additional work and still received same day service!Honda Right
by Passport on 05/11/2023Standard service, at about 38,000 miles. Oil change was free, because it was the 5th one on my “punch card”. Also had tires rotated and alignment checked. Everything done relatively quickly and efficiently. Personable and knowledgeable… service manager.Great service, as usual!
by ralfswan on 04/15/2023This was my second visit for service at Ralph Honda. I was greeted promptly and courteously. The waiting area is bright and comfortable. The service was performed as scheduled and completed on time.Guardian Angel
by Judy VanHouten on 01/24/2023One thing in my life I do not need to spend time on is feeling safe in my car that has been serviced at Ralph. Steve Pecora is service manager and I only need at ask him once regarding what my concerns are. Everything is done with great… care and in the most careful, expedient way possible. There is the utmost confidence that everything will be taken care of. I know that when I drive away, there will be no need to worry about the work done to my vehicle. I will feel as safe as if I had a Guardian Angel.Thank you again Judy. We truly appreciate you.
Honda Service Done Right.
by LFH on 01/06/2023We've always received excellent, on-time service at a reasonable price from Ralph Honda and the service department staff.Thank You!
The A Team
by Sonia on 12/28/2022Great customer service as usual. I had a few things done today. oil change with extras, tire rotation, filters replaced and a question answered about getting rid of humidity in the car. Thank you kindly SoniaThank you Sonia!
NYS Inspection
by Stoney on 12/14/2022Service people were very courteous, prompt and explained in detail all pertinent information about the condition of the car.Thank you!
A woman who knows nothing about cars
by Mary on 11/15/2022In 2012, I bought a used 2009 Honda Accord. From the first car’s service I have been bringing my car to Ralph’s. I am so happy that I have done that. I know nothing about cars. I have to trust the advice of the service people and the… expertise of the auto mechanics. My car is 13 years old and runs extremely well. I never worry about my car breaking down in compromising situations late at night or not getting to work due to car problems. I owe all of this to the service provided from Ralph’s. I feel like they treat me like family. They wouldn’t suggest anything that they wouldn’t suggest to their own family members. I can’t thank Pat, Steve and Linda enough for their kindness, friendliness and concern. I can’t thank all the other people - the office people, the parts people and the customer service people - for their attentiveness and going beyond the extra mile. Thank you Ralph’s workers for the great job that you do. I would highly recommend anyone who knows absolutely nothing about cars to bring their cars to Ralph’s for piece of mine. You can always trust that they will do a good job at a reasonable price.Thank YOU Mary! We are so pleased to read this review. Thank you for putting your trust in our service team, we appreciate your business.
Quickie
by Larry Collard on 07/18/2022updated 08/02/2022Everything went well and quicker than expected. I can't ask for much more than that.Larry Collard, we are glad we could help!
Awesome dealership
by L J Turrell on 07/30/2022This is the absolute best dealer in town. I love my Honda Civic and I always get the best service at Ralph Honda. All of the staff members go above and beyond to help you.L J Turrell, we are so happy to read such a great review about Ralph Honda! We look forward to your next visit! Take care!
Very high quality service - Linda in service is just awesome, too!
by MShirazi on 07/30/2022So far, Ralph has always done a perfect job with my car since I purchased it there new (2020). No complaints about the quality, and also fair pricing. I have to add Linda, my service advisor, is not only competent, she has a great sense of… humor and excellent people skills! I actually look forward to seeing her, which is very high praise as I generally hate dealing with car dealerships and dealership service departments. I almost feel like I should bring her wine and chocolate on a regular basis!Mshirazi, thank you for your kind review; we are happy to pass along your comments to the team here at Ralph Honda!
Smooth as silk!
by Joe Scanlon on 07/28/2022Service advisor was friendly, helpful and polite. Patrick made sure that I received a couple of discounts that were available for the charges. The shuttle driver Russ was was also friendly and polite. They both made me feel like a V. I. P.… ! 😃We appreciate your positive review about your recent experience with us!
Service with a smile
by Jeremy on 07/28/2022Nicest people starting with Linda!! Got me in and out faster than anticipated! Love this place!Hi Jeremy, we are very happy to have provided you with such a positive experience! Thanks for choosng Ralph Honda.
Always a pleasure
by Sonia on 07/27/2022I had my inspection done today and a wiper replacement.Great customer service from A To Z , that’s why I get whatever I need done at Ralph Honda 🙂😊Thank you Sonia!
Review
by ROC on 07/25/2022Reliable, fair and friendlyThank You!
About our dealership
So sorry you weren't given a complete review of your vehicle and all of its features. We would like another opportunity to go through this with you. Please contact us at 585-225-3200 to schedule an appointment for a time that is convenient for you. We will perform a thorough walk through of the vehicle and provide information and instructions for using its many features. Thank you for the feedback!
by Les Eccleston on 07/18/2023