Riverhead Nissan
Customer Reviews of Riverhead Nissan
Review type:
an overall excellent experience
by PattiH2015 on 10/22/2015Recently we traveled to 3 local Nissan dealers in search of a new Juke and found Riverhead Nissan to be truly outstanding. Eric, Doug and John were so professional and knowledgeable, and that made us quite comfortable..... and we were… amazed at the ''out the door'' price of the Juke, and the incredible deal on financing and warranty extension we were given. This crew should make you happy, and we will highly recommend them to our family and friends.Hats off to Riverhead Nissan
by FredoFredo76 on 08/29/2014updated 10/01/2014Francois and Doug were fantastic.! They were totally organized.The insurance and all the paperwork were prepared. They went over all the details of the car thoroughly and patiently .I received more follow up from Riverhead than from my… DoctorExcellent experience!
by Charlene101 on 09/17/2014We loved the welcoming atmosphere and all of the staff made us feel as if we were family members. We will definitely be back! Thank you to Kristen for never letting me forget how much I love the car. Thank you to Paris for making me feel… so happy with my new car and the "lucky change" was so sweet! Thank you to Doug who simplified the entire process and gave us some knowledgeable tips on the 370z. Last but not least, thank you to Timeo for his kindness, patience and educating us thoroughly about the car before we even left the showroom! Thank you all. Nissan should have a staff such as this in ALL of their dealerships!Charlene, what an enjoyable review to read! It is reassuring to know that Kristen, Paris, Doug, Timeo and the rest of the team provided you with a hassle-free and welcoming shopping experience. Our dealership's primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I'm happy to hear that you left our dealership feeling confident about your purchase. We look forward to working with you again!
Overall a Great Experience
by ThomasH_92014 on 09/17/2014I can sum up what I liked about the experience in two words, "the salesperson", Ms. Marlene R. Ms. R. was very professional, pleasant, engaging, laid-back and accommodating. There was no pressure sales pitches regarding the car, and or any… accessories. She was very knowledgeable about the product, the dealership, and confident and reassuring regarding the ongoing customer service that I would receive from Riverhead Nissan. Customers come in all shapes and sizes, and what's important to them varies from person to person. For some the price is the most important, for others it's the experience and how they are treated, for myself is both. I am very satisfied with th price I paid for the car, and equally, if not more so, satisfied with the experience provided by Ms. Rodriguez, and the rest of the Riverhead Nissan Team. Regarding the other members of the team; I would like to add that my dealings with the Finance Manager, Mr.. W. was a very good experience also. There were no hidden costs and/or surprises presented during this phase of the process. He was very patient and explained all of the various components of the transaction. He too was very respectful, professional and knowledgeable. Lastly, there was a young man by the name of Anthony who was called upon to remove glue from various parts of the car, that were missed in previous preparation. Anthony, did an outstanding job, removing all of the glue from the vehicle, in addition, without being prompted reviewed the rest of the vehicle, and cleaned the dust from vent/grill in the front and a few other places. It is the little things that count. I believe every customer, regardless of the amount of money spent on a vehicle, and or the type of vehicle wants to receive and experience their car in pristine condition, especially upon picking up the vehicle from the dealership, and that is what Anthony enabled me to do. He was also very knowledgeable about continued car care and provided me with a few tips. Overall, the team, Ms. R., Mr. W. and Anthony, treated me with great respect, were very knowledgeable and engaging, and provided me with an outstanding experience. I have already referred someone to the dealership, and told them to ask for Mr. R. Thank You, Thomas C.Thomas, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome review! We are always pleased to hear back from happy customers; reviews like yours provide encouraging feedback and let us know we are meeting our team goals. Marlene, Mr. W, Anthony and the rest of the team truly knows how to treat their customer with respect and dedication to ensure that they left our dealership satisfied. They are a great asset to the dealership. Thanks for your referral and until we have the pleasure of working with you again!
Recent Lease
by d17 on 01/09/2013updated 06/14/2025Recently leased a Nissan Rogue and my experience was excellent. My sales rep and the general Manager were very professional and made me feel at home.I Will Never Purchase A Vehicle From Riverhead Nissan
by terili on 05/20/2014updated 06/14/2025I walked into Riverhead Nissan without my husband to inquire about a vehicle that we were interested in. The salesman that greeted me needs to take a course in customer service. I asked him about the process of getting a vehicle that wasn't… on his lot. I informed him that we already had a loan in place. He told me he would have to run my credit anyway to make sure that I could afford the car. His people skills were non-existent. FYI- insulting your customers will backfire every time. Needless to say, I went elsewhere to purchase my 2014 Nissan Quest.Terili, I am very sorry to hear you had a negative experience during your visit. I can assure you that the negative details you've mentioned do not reflect our typical business practices nor do they live up to our professional standards. I hope to gain the opportunity to sincerely make it up to you. Please feel free to reach out to me personally. Tammy Groody | Internet/BDC Manager
Nissan Pathfinder
Nissan Rogue
Nissan Murano
Nissan Altima
So, who are we? Well, here’s the short answer. We are a Nissan dealership located in Riverhead, NY. We believe that buying a vehicle should not be a shopping experience, but a life experience. Customer satisfaction and comfort come second to none to us at Riverhead Nissan. If a new Nissan is what your heart desires, look no further. Browse our wide selection here and contact us to let us know what you’re looking for.
At Riverhead Nissan our servicemen are second to none. Whether you need your transmission rebuilt, or simply here for a tune up, we strive to offer the best service in the business. Schedule your service on our website to make it easier not only for you, but us as well.
Our primary objective is to offer the best customer service possible. We continually strive to make the experience better for you, the customer. So stop on by, and witness it for yourself, or simply contact us.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- English
- Italian
- Spanish
We're so happy to hear that positive response, Patti! When it comes to Nissan cars, our team is definitely on top of their game in informing our customers. We're glad you had such an excellent time with Eric, Doug, and John while they helped you in search of your new Nissan Juke. Congratulations and welcome to the Riverhead Nissan and Hyundai family!
by riverheadnssn on 10/26/2015