DELLA Toyota
Customer Reviews of DELLA Toyota
Thank you!
byon 04/25/2024
Heather Garrow was wonderful to work with! She was friendly, answered questions promptly, and is the reason why I stopped looking at another dealership.
Thank you!
byon 04/25/2024
Heather Garrow was wonderful to work with! She was friendly, answered questions promptly, and is the reason why I stopped looking at another dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great service!
byon 04/24/2024
Great service. Very fast getting a used or new vehicle. And willing to work with anything you .
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
ToyTaco perchase
byon 04/24/2024
We were looking for a 2023 Toyota Tacoma in great shape and they are hard to find, but we lucked out with Della Toyota in Plattsburgh, NY. We found the truck online and contacted Heather and drove up to see the truck and take it for a ride. We got a late start and Heather said she would wait for us and don't worry. We loved the truck and Heater and Jon made the purchase friendly and super easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great experience
byon 04/11/2024
The process of buying the car I wanted from start to finish was very easy. Heather was great as the sales consultant I dealt with, she answered all the questions I had and took the time to show me the features of the car, which I found very helpful. Mitch was also very helpful in explaining the financing and made the process easy and straight forward.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Sienna
byon 03/21/2024
Could not have done it better myself. Getting better with time. Best service experience I' ve had so far. Scose to perfect.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Heather is great!
byon 03/01/2024
Heather made my experience easy and stress free. Was willing to go above and beyond to ensure I was comfortable and getting exactly what I was looking for.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great experience
byon 12/26/2023
After hitting a deer my vehicle was totaled. Just weeks before Christmas. I went in to della Toyota and was helped by Heather Garrow. We exchanged multiple emails, that she always responded to timely. I test drove multiple vehicles before I found the one I wanted.. Heather and mitch I believe was his name. Helped with everything insurance, dmv, bank all of it. Made it so easy and less stressful in a really hard time. I'm super thankful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2 Comments
Switch & Bait! $1,900 more!!
byon 10/25/2023
Switch and Bait!! Had a Tundra already to purchase with sales manager and salesman and I asked what the new $1900 item was?- they had to check if they had applied ceramic paint cote and under coating on truck, and came back to me saying they had already applied both so the price is an additional $1,900!! After 2 days of discussions this option was never shown or discussed!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Epic Sales support- Heather Garrow and Jon
byon 10/21/2023
I've just bought 2 cars from Della and would highly recommend. In early sept we bought a Corolla Hybrid with Heather Garrow's help. Its a tough market right now to find a brand new hybrid. on 9/21 I was rear-ended in my week old car, which resulted in a total loss. After weeks of sorting things out with Insurance I emailed Heather Garrow and she found me a new car, same day. I put a deposit down over the phone, we got a head start on the paperwork online, and then on friday I drove my rental car over to get the new car. Heather picked me up at enterprise (dropping it off in plattsburg was her idea and was a brilliant huge help). Paperwork with Jon was quick and easy and he helped me get a refund for the extended warranty we had purchased on the crashed car. I cannot recommend them enough. I've told friends and family to go see them. And they will be my first call if I need another vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Toyota Corolla
byon 10/13/2023
I had a very smooth and pleasant buying experience from Della. Heather and Jon were lovely to work with and very accommodating. I would definitely recommend them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
2024 Toyota Camry hybrid
byon 09/30/2023
I purchased a 2024 Toyota Camry hybrid XSE CVT from Della Toyota Heather Garrow took care of me from start to finish we exchanged several emails and whenever I had a question or needed anything she was there for me she never pressured me into anything I didn't want and she showed me several options I love my new car thank you Della and a special thanks to Heather Garrow for her patients and outstanding customer service I will continue to do business with Della Toyota in the future
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Seized the Moment
byon 05/24/2023
Purchased my 2023 RAV4 from Heather Garrow. I had reached out to every Dealership in New England trying to get one. Heather remembered what I wanted and reached out to me immediately when another person could not close on the deal! Within a day…the vehicle was mine!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2 Comments
RAV Limited Hybrid
byon 05/01/2023
We worked with Heather Garrow to purchase our new 2023 RAV limited hybrid. Our shopping and buying experience went very smoothly, we were kept informed of the status and delivery for our vehicle. Heather was very professional, polite, and customer service focused. She followed up to be sure we were comfortable with the vehicle and made sure to be available as needed. Her patience with us was much appreciated. .
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Della- Great for service. Great for sales
byon 03/25/2023
I wasn't even thinking of buying a new Highlander Hybrid until my old 2012 was being serviced. Sales Rep. Heather Garrow did a great job. I spoke with her while I was waiting. She answered all of my questions accurately with no sales pressure at all. I decided then and there to put down a deposit. She then worked for me presenting some great choices until I took delivery of just the right car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
The worst dealership I've dealt with in my 57 years
byon 09/23/2022
Beware of Della Toyota and this "family" of dealerships! The family of your nightmares. They cannot be trusted. Facts: Della did not inspect the used car we purchased from them in March and we had to bring the car back on MULTIPLE occasions before they (finally) fixed the brakes - and that cost us lots of time and money bringing it to them from out of state! Their (very) poor service was evidenced by their (ongoing) track record of shortcutting things. They should have properly inspected and fixed the car BEFORE they sold it to us. We recently learned from a professional mechanic that the tires they had on the car when they sold it to us were unsafe (cracked between the treads) AND that the rear springs were broken (and had been for quite a long time). Also, the calipers are leaking! Della pushed this vehicle out the door - without fixing what needed fixing - at our expense! They said to bring it back to them AGAIN - and then wanted to charge me approx. $2,000 to fix the issues they NEVER inspected or addressed in the first place. They are unethical, so steer clear! They prey on their customers and are exactly what's bad with car dealerships.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Best dealer experience in the area
byon 09/03/2022
The buying process was very smooth and efficient. The salesman, Jon Peacock, was very accommodating. Overall Della Toyota definitely put in the effort to seal the deal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Appointment canceled half hour after appointment time
byon 06/16/2022
Made a appointment for a recall notice 4 weeks ago, showed up before time, after waiting over a half hour I was told work had not started and person doing the work had a dentist appoint and I could wait 2 more hours and they hoped it would be done.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Poor Customer Communication
byon 03/09/2022
Don't shop at Della Toyota in Plattsburgh! Why? We have been talking with them since yesterday morning. Donna told us she would cover our Ferry Fee, that was a negative upon arrival. We called before leaving St Albans to ensure the vehicle we had been talking about was still there and available. Donna had confirmed by phone that it was there and that it would be available to purchase as soon as we got there. That was also a negative after consulting with Alex. Then Alex tried talking us into getting a different vehicle that was 6 to 9 thousand dollars more and in a similar size we currently have. We emphasized that we were looking for a more fuel efficient vehicle. Thank you for wasting my time and money!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Great experience and easy transaction!
byon 11/12/2021
Worked with Heather Garrow on a purchase. Transaction was over the phone since I live 2 hours away from the Della Toyota-dealership. Heather was quick and accurate with all the questions I had, and gave me the extra time required for a long distance sale. Exceptional experience 👍
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Easy, No High Pressure Sales
byon 10/31/2021
Jon Peacock is a very patient, helpful and competent salesman. He really knows his way around all Toyota models. He has a way of making you feel like you’re buying a vehicle instead of being sold a vehicle. No high pressure sales tactics were used. Really enjoyed working with him.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2021 Toyota Rav 4
byon 10/11/2021
I just purchased a brand new 2021 Toyota RAV4 from Heather Garrow from Della Toyota in Plattsburgh New York. Heather did an outstanding job and the only thing I had to do was sign the documents she took care of everything for me. I couldn’t of asked for a better service, thank you Heather for everything you did for me. If anyone’s looking to purchase a new or used vehicle call Della Toyota and ask for Heather Garrow in Plattsburgh New York and I know she will take great care of you just like she did me. I would like to say purchasing my brand new RAV4 was the absolute best service from Heather, Thank you very much.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments