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DELLA Toyota

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DELLA Toyota
32 Della Dr, Plattsburgh, NY 12901 (map)
Today 9:00 AM - 4:00 PM
Sales Rating
4.73 out of 5 stars (23)
Recommend:
Yes (14) No (1)
Service Rating
2.33 out of 5 stars (4)
Recommend:
Yes (1) No (2)
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Dealership Sales Review

1 out of 5 starssales Rating
Poor Customer Communication
Written by William on 03/09/2022
Don't shop at Della Toyota in Plattsburgh! Why? We have been talking with them since yesterday morning. Donna told us she would cover our Ferry Fee, that was a negative upon arrival. We called before leaving St Albans to ensure the vehicle we had been talking about was still there and available. Donna had confirmed by phone that it was there and that it would be available to purchase as soon as we got there. That was also a negative after consulting with Alex. Then Alex tried talking us into getting a different vehicle that was 6 to 9 thousand dollars more and in a similar size we currently have. We emphasized that we were looking for a more fuel efficient vehicle. Thank you for wasting my time and money!
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
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Ernesto Galarza on 03/09/2022
Dealer Response
Hi William, I checked the timeline for you and it is unfortunate that customers were in the process of purchasing the vehicle you wanted at the same time you arrived. Until a deposit is issued, a vehicle is "for sale". This was not intentional or meant to waste your time. Highly sought after vehicl es do not last long on the lot. Alex and store management tried hard to find another vehicle that would satisfy your requirements but were unsuccessful. As far as the toll goes, you live in St. Albans and there is no toll over the bridge. Thank you for your comments and we truly wish you the best. Ernie Galarza DELLA North Platform Manager 646-522-7855
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