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DELLA Toyota

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DELLA Toyota
32 Della Dr, Plattsburgh, NY 12901 (map)
Today 9:00 AM - 4:00 PM
Sales Rating
4.73 out of 5 stars (23)
Recommend:
Yes (14) No (1)
Service Rating
2.33 out of 5 stars (4)
Recommend:
Yes (1) No (2)
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Dealership Service Review

1 out of 5 starsservice Rating
The worst dealership I've dealt with in my 57 years
Written by Chris on 09/23/2022
Beware of Della Toyota and this "family" of dealerships! The family of your nightmares. They cannot be trusted. Facts: Della did not inspect the used car we purchased from them in March and we had to bring the car back on MULTIPLE occasions before they (finally) fixed the brakes - and that cost us lots of time and money bringing it to them from out of state! Their (very) poor service was evidenced by their (ongoing) track record of shortcutting things. They should have properly inspected and fixed the car BEFORE they sold it to us. We recently learned from a professional mechanic that the tires they had on the car when they sold it to us were unsafe (cracked between the treads) AND that the rear springs were broken (and had been for quite a long time). Also, the calipers are leaking! Della pushed this vehicle out the door - without fixing what needed fixing - at our expense! They said to bring it back to them AGAIN - and then wanted to charge me approx. $2,000 to fix the issues they NEVER inspected or addressed in the first place. They are unethical, so steer clear! They prey on their customers and are exactly what's bad with car dealerships.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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Ernesto Galarza on 09/23/2022
Dealer Response
Hi Chris Roscia, We take customer complaints very seriously and I reviewed your statements as well as the company files. We are not perfect and try and make every customer happy. Here are the facts. You purchased your 2015 VW in January, 2022 and have put 16,000 miles on it since date of purchase. It passed inspection. We are not allowed to retail vehicles that do not pass NY State Inspection. You declined to add an extended warranty even though we recommended a warranty for a 7 year old vehicle. We did install brakes free of charge back in March when you complained about them. Though the brakes passed inspection, we went the extra mile to make you happy. We also indicated to you that we would assist in discounting the work now needed. You declined assistance. We wish you the best and hope this addresses your concerns. Ernie Galarza DELLA North Platform Manager 646-522-7855
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