Mazda of New Rochelle
Customer Reviews of Mazda of New Rochelle
Review type:
Professional Dealership!
Professional Dealership!
by Paul Thaler on 07/17/2025I found Mazda of New Rochelle to be highly professional in dealing with my car purchase. Roque, my salesperson, was exceptional. He was informative, listened to my concerns (absent any high pressure sales pitch) and simply a pleasure to… work with. Following the sale, he spent a good deal of time helping my wife and I navigate through the vehicle technology (a learning curve there). The dealership itself was also quite reasonable in terms of the contract negotiations - so, much appreciated. This customer-care was followed up with Jean in finance who helped resolve a question I had with a supplemental service contract. Overall, I highly recommend this dealership.
Ask for Sam Anares!
by Wineracquet on 12/21/2018Sam Anares made my car buying experience a happy one. He is an honest straight shooting young man who knows the Mazdas inside and out. My wife and I never felt pressured and actually enjoyed our time with Sam. We were able to get the 2016… cpo car we wanted at a great price and Sam helped us every step of the way. He is the opposite of the stereotyped used car salesman we all dread!Above and beyond our expectations !!
by RichardC on 12/20/2017updated 12/26/2017Just got our 2nd Mazda from New Rochelle and I never thought it would be easier than the first. Our sales consultant, Lily Memija, Manager, Sebastian Bergonzoli and General Manager, Philip Van Riper went the extra mile. They even had a… big red bow waiting on top of the car because they knew it was for my daughters birthday! When I got to the dealership, the car was upfront and ready to go. Lily took a lot of time to show my daughter all the ins and outs of the car. She was extremely knowledgeable and by the time we left her phone was hooked up and she was comfortable with all the new features. Thank you Mazda of New Rochelle for your outstanding service. I truly recommend this dealership and look forward to getting my next new car from there.The WORST
by AnnieDi on 11/18/2017If I could leave ZERO star review I would! I was a cash customer looking to purchase a 2017 Miata. I was told they would attempt to locate one at another dealership and if unable to do so, they would then order me one. During the forty-four… (44) days that followed my having left a $1,000 deposit, my calls were often disconnected and never returned. On day #44, after leaving an irate message with who ever answered the phone, my call was returned - one lie after another. I have begun a lawsuit to get my $1,000 deposit back. If you want to be treated like a valued customer by a professional staff, I would suggest taking a short drive to Riley Mazda in Stamford Connecticut. I went there on a Monday and my new car was ready for me to pick up on Wednesday! FYI - Mazda USA Headquarters at 800-222-5500 takes your dealership complaints quite seriously. I'm hoping they will be stepping in to assist me in obtaining my refund from New Rochelle Mazda.DON'T BUY A CAR HERE
by ibiubme on 04/27/2017I walk into the dealership knowing exactly what I wanted and what price I wanted to pay. I put a deposit down to hold a vehicle while also canvassing other dealerships. Two days later, I request my money back since I found a better deal… elsewhere. 10 days later, several phone calls to employees Nicole, Sebastian, Barry and Philip Vanviper, and a couple face to face visits to the dealership, I am still waiting for my deposit to be refunded. I should have listened to previous reviews of similar issues with Mazda of New Rochelle refunding customer's monies. It sucks that I now have to retain a lawyer.Excellent experience!
by openroad on 12/06/2016I just leased a new 2017 Mazda 6 from Mazda of New Rochelle. They pride themselves on giving the customer a great experience, and I can say my experience there was excellent. Kenneth was very helpful from the first time we spoke on the… phone down to showing me the features of the car as I was about to drive it home. You could tell it was a busy night for them and so I had to wait a little, but they kept everything moving. I felt I got a very fair deal and there were no surprises. It all went smoothly and I couldn't ask for more. Most of my interaction was done through email, and Barry was instrumental in making sure I had all the info I needed along the way to make the right decision and he got me what I wanted. Kamil in finance is clearly a pro and had everything wrapped up for me in no time. I love the car and I'm a very happy customer! Thanks guys.Great service
by Mazdacarowner on 09/25/2016updated 10/10/2016Went for service and cabin filter change. Great price as special offer on the oil change. Polite, friendly, kept me informed of how long it would take.Excellent service
by TimCheslik on 09/18/2016updated 09/28/2016Courteous staff, quick turn around time for all the work that they do. Very helpful with information. i have been there several times and have always been satisfied.[non-permissible content removed] - SERIOUSLY AVOID AT ALL COSTS
by johnnys7 on 09/14/2016First review, of anything, ever! If there was a negative 1 billion stars i would use it for this [non-permissible content removed], that's how bad this place is. Went there to view a used car listed on their website. Spent an hour with a… sales person, took the car for a test drive, came into the office and agreed on a price, and then was told that the car had been sold pending an inspection before we even got there. What a [non-permissible content removed]. We then hear the salesperson LILLY laughing about it behind us as she gave the car to someone else. As our sales person hid in their back room for another 20 minutes, we finally had to ask Lily to stop laughing about it because it was incredibly insulting, and she rudely told us she had no idea what we were talking about. Literally 10 feet away laughing and making fun of us. LILLY might be the worst person i've ever encountered. Worst of all, the manager then came out and literally tried to upsell me on another more expensive used car, and then again on an even more expensive lease! Said they'd call the next day with some new ideas to "make us whole" but i never heard back. Not that i would trust them with one nickel of my money, but just another example of how terrible they are. AVOID THIS PLACE AT ALL COSTS. We bought a much better car the following weekend at a MUCH better dealer/cost. Trust me, spend your money somewhere else or THEY WILL RIP YOU OFF.John, I apologize that your recent experience at Mazda of New Rochelle was less than pleasing. We want every customer to leave our dealership with a smile on their face, which is why I am so disappointed to learn of the impression your visit has left you with. It is my goal to help resolve this matter while demonstrating the importance we place on providing excellent customer service. If you could please contact me directly, I will personally ensure this matter is resolved and a satisfactory solution is reached. I look forward to hearing from you. Regards, Barry Debany General Sales Manager
Good Service and Customer Service.
by JohnMLKH on 09/01/2016updated 09/14/2016The work was quick and lower than the original estimate. The dealer is convenient to me, and has always provided good service. My car had just come off warranty, but Mazda agreed to work with me on the issue and the dealer was very… helpful.Awesome Service
by Daniel725 on 08/21/2016updated 08/31/2016Everything was quickly taken care of. Wait time was under 1 hr for a tire repair. Extremely polite staff and well informed.We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Mazda of New Rochelle for your vehicle needs. Warm Regards, Barry Debany General Sales Manager
Good
by Dagmarita on 08/19/2016updated 08/30/2016Was greeted nicely. The associate explained everything the car needed and didn't need. The place was clean and quiet. The service was done in a timely manner.We appreciate your kind words about our team. It's always great to hear from our customers and we're glad you were pleased with your visit. Please let us know if there's anything else we can do for you. Warm Regards, Barry Debany General Sales Manager
CX 5 Recall Visit
by Cara314 on 08/24/2016updated 08/29/2016The entire staff was very friendly and helpful as well as informative about my car. The work was completed in a timely fashion and the waiting area was exceptionally clean and comforting.Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Mazda of New Rochelle. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, Barry Debany General Sales Manager
Lilly is great
by CX_9_2016 on 07/27/2016updated 08/05/2016Lilly is great. She is very client oriented and will help you to find reasonable solution. It took me two hours to have one vehicle trade-in and receive a new oneThank you so much for taking the time to write this review! Lily is great with people and focuses on what the customers needs are. She will be pleased to hear about your positive experience. If you have any further needs, do not hesitate to come back to see us. Sincerely, Barry Debany General Sales Manager
Great
by Stuart6387 on 08/03/2016Everyone was very friendly and explained everything to me. They met their time estimate and even were able to take me a few mins before my appointment.Thank you very much for taking your time to leave us a great review! We are pleased to hear about your positive experience at Mazda of New Rochelle! If there is anything else we can do for you, just give us a call! Warm Regards, Barry Debany General Sales Manager
Mazda of New Rochelle
by Judicooks on 07/07/2016Quick, professional, courteous, organized, nice waiting area. Easy to get to. Helpful with finding a place to park. No problems.Thanks for the kudos, Judith. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Best, Barry Debany General Sales Manager
Mazda Of New Rochelle
by GregWolfe on 06/24/2016updated 07/05/2016The dealership has a nice "feel" to it. It is always clean and well laid out. The staff is friendly, knowledgeable, and most importantly helpful. The service staff has always been honest about timing of repairs, costs, and has made my… "wait" time tolerable.Greg, thank you for the feedback! We are happy to hear of your positive experience at Mazda of New Rochelle, and we are grateful for choosing us for your automotive needs. We look forward to serving you again in the future! Warm Regards, Barry Debany General Sales Manager
Mazda of New Rochelle
by DonutLadyCX5 on 06/13/2016Another pleasant experience at Mazda of New Rochelle. Ivan, the service manager is hands down one of the nicest people you will ever meet. He takes the time to address your needs and answer any questions you may have about your vehicle.… Always calm, courteous and professional, even when the Service Dept is busy, like it usually is on a Saturday. Everyone is really nice, the mechanics and other staff.Thank you for writing this fantastic review. It was a pleasure to read about your experience at Mazda of New Rochelle. Ivan is a great person and Im glad to hear that you had a pleasant experience working with him. Please feel free to call or stop by if there is anything else we can do to help you. Best, Barry Debany General Sales Manager
Mazda Review
by Harrison488 on 04/19/2016updated 05/11/2016The staff in the service department Ivan and Melissa are the most professional and caring people. They make me enjoy going to the dealership.Overjoyed
by Serenity23 on 04/04/2016updated 04/21/2016From start to finish I was treated with the best service!! This was my first Mazda, and I found the staff to be the best I have ever experienced....knowledgeable, kind, personable, and efficient. This dealership is extremely well run, and I… have recommended it to my friends and acquaintances. A++++We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Mazda of New Rochelle. Please feel free to contact us if you have any questions on your new purchase. Best, Barry Debany General Sales Manager
New Rochelle Mazda Service
by MsLadycs on 03/25/2016Ivan is very accommodating by allowing me to schedule my car service at a time that is convenient for me. Everyone there is very nice .Thank you for writing about your visit with us! I am happy to hear that Ivan was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best, Barry Debany General Sales Manager
Thank you for taking the time to submit this awesome feedback, Tim. Hearing that you received excellent service is always encouraging and reassures us of our commitment to our customers. If there is anything more that we can do, please come back and see us again. Take care! Respectfully, Barry Debany General Sales Manager
by dealerreply on 09/29/2016