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Mazda of New Rochelle


149 E Main St, New Rochelle, NY 10801 (map)
Today 12:00 PM - 5:00 PM
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Yes (1) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
The WORST
Written by AnnieDi on 11/18/2017

If I could leave ZERO star review I would! I was a cash customer looking to purchase a 2017 Miata. I was told they would attempt to locate one at another dealership and if unable to do so, they would then order me one. During the forty-four (44) days that followed my having left a $1,000 deposit, my calls were often disconnected and never returned. On day #44, after leaving an irate message with who ever answered the phone, my call was returned - one lie after another. I have begun a lawsuit to get my $1,000 deposit back. If you want to be treated like a valued customer by a professional staff, I would suggest taking a short drive to Riley Mazda in Stamford Connecticut. I went there on a Monday and my new car was ready for me to pick up on Wednesday! FYI - Mazda USA Headquarters at 800-222-5500 takes your dealership complaints quite seriously. I'm hoping they will be stepping in to assist me in obtaining my refund from New Rochelle Mazda.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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