Johnstons Subaru
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Customer Reviews of Johnstons Subaru
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Satisfaction!!!
by Andrea on 07/12/2025I went to the dealership needing an oil change and tire rotation and did not have an appointment. I was advised that they would be a wait time that seemed long after talking with one of the associates outside in the garage. I was advised… to go inside inside and speak withZachary. Zachary made me feel like a valued customer. Zachary reassured me that I would be taken care of quickly, he was very professional, kept me up-to-date, and thanked me for his business. This is what professionalism should be in a dealership and he definitely is an asset to the company.I’m not even a customer and they helped me!
by John Wright on 04/27/2025I purchased a vehicle through a used car dealer and have had issues from the start. I brought the vehicle to that dealer several times in the past six months. Each time it was something different that needed to be changed. Brought to Subaru… and they were able to diagnose the root of the problem in one day. Jennifer provided me with a detailed report of the inspection which I have forwarded to the dealer from which I purchased the vehicle. Now I am waiting to see if the original dealer will makes things right.John, we're glad to hear that Jennifer and the Johnstons Subaru team were able to diagnose the issue for you. We hope everything gets resolved with your original dealer soon! If there's anything else we can do, feel free to reach out.
Can't trust the service dept.
by JAWED1204 on 11/07/2023I took my newly purchased Outback in for service, i made the appointment 2 weeks ahead of arrival. I told them i would wait, after all it was just a basic service, Oil and filter, check fluids, and check something I hear when i go from… Reverse to Park. and a touch screen issue. when I arrived they said I would have to leave the car that they could not get to it right away. after a half hour of talking about it they finally gave me a loner car. When i got the car back the NEXT Day there was no change in the touch screen issue but there was another issue on it, when I pointed it out to them they told me to see the SALESPERSON he knows the system better then the service people. very strange, the next day I went to use my windshield washer and it was out of fluid. that should heve been part of dthe check, also the expansion tank appeared to ne low this also should have been checked and filled. I have no confidence in the service dept here.2016 Forester
by Wonderall on 10/09/2023The work took a week, I had a reliable loaner and the crew kept me up to date. More supplies we needed for repairs.Excellent Service
by R Vicaretti on 09/05/2023My 2016 Subaru Legacy needed a valve body replacement performed. Thankfully Johnstons Subaru was able to cover the part and all labor under the California Emisssions PZEV Warranty. The part was on back order with no release date offered so… we were unsure when the car would be repaired. Johnstons Subaru provided a loaner car during this time. The service Department stayed on top of the part release date and they were able to get the car repaired within the week. Thank you for being our go to for everything and anything Subaru! Highly recommend Johnstons Subaru, especially John Cote, Maureen and Jenny. They were all a dream to work with.
The following reviews are more than two years old. They are not included in the overall rating.
7 service reviews
Excellent service at Johnston Subaru
by Ordinary guy on 06/13/2023One of the service advisors, Maureen pointed out unusual wearing of tires and provided information to have them replaced under warrantee.6 mo ckup
by no scrn name on 05/16/2023Everything went very well. And the waiting room, coffee area and bathroom are immaculate!!!!!! Yeah!Johnston Subaru
by Westchester on 04/28/2022Excellent service and staff. Very thorough and professional. I drive from Westchester County to Middletown NY to service my car. I won’t let anyone else work on my care. They treat you like family even during these rough times.Best service ever!!!
by Teebus1 on 01/31/2022Great people, great work. Thank you!!!Poor Gas Mileage
by sweetpea on 03/09/2021Only getting 15 miles per gallon. Was blamed on everything from cold weather, the ethanol in the gas, not driving enough miles each day. No one ever checked anything in the car to see if there was a problem.Super service with a smile
by Pickeliscious on 04/29/2016Johnston's Subaru has maintained a professional standard while being friendly and accommodating . It is always nice to trust the people who set up your service as well as those who actually do it. So far, since they have taken over the… dealership, they have worked on improving the look and efficiency of the business. Most of all, they held on to the "old timers" who have made that place what it is today.Service
by X0nicole16 on 07/29/2015I took my car to be serviced not sure what was wrong with it and Bryan was beyond helpful and extremely friendly. He made sure to keep me informed and updated on my car. I would highly recommend going to them for work done on the car. I… will definitely be going back!!
Subaru Forester
Subaru Crosstrek
Subaru Outback
Subaru Ascent
About our dealership
Andrea, we are grateful for your business and your glowing review of Zachary! Thank you for choosing Johnstons Subaru and for sharing your support on our page.
by Johnstons Subaru on 07/13/2025